Alisha Bell
Houston,TX
Overview
4
4
years of professional experience
Work History
Front Office Manager
F
General Manager
Sandpiper Hospitality
06.2023 - Current
- Developed and implemented strategies to increase sales and profitability.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
- Formulated policies and procedures to streamline operations.
- Trained new employees on proper protocols and customer service standards.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Task Force Manger
Hospitality Service Group
05.2020 - Current
- Motivated, trained, and disciplined employees to maximize performance.
- Resolved problems promptly to elevate customer approval.
- Analyzed customer feedback data to identify areas of improvement and develop solutions.
- Developed and implemented policies and procedures to improve customer service and satisfaction.
- Assisted in recruiting, hiring and training of team members.
Timeline
General Manager
Sandpiper Hospitality
06.2023 - Current
Task Force Manger
Hospitality Service Group
05.2020 - Current
Front Office Manager
F