Alisha Betts
Spanish Fork,Utah
Summary
I am a Clinical Manager that has quality-focused healthcare professional with several years' hands-on experience in clinical administration and patient care, advocacy and counseling. Talented at developing and actualizing strategies which streamline workflows and improve quality standards. Proven effective at guiding multi-disciplined healthcare teams to succeed in achieving patient outcome goals. Priority-driven clinic supervisor proudly offering several years' experience delegating tasks, resolving problems quickly and leading by example. Energetic professional committed to working hard to ensure that patients receive courteous service. Promoting proactive planning and organizational skills. Proficient clinical supervisor bringing several years of experience to growing organization. Talented in improving nurse and staff competencies, managing staff schedules and overseeing delivery of care to patients. Balanced clinical manager with a several-year background working in a clinical setting and managing daily activities. Strong knowledge of all medical procedures with expertise in medical terminology. Easygoing and adept at preparing weekly staff schedules, scheduling appointments and managing resources. Patient-oriented Clinical Supervisor with seeking to bring talent and expertise to growing organization. Skilled in developing programs to improve nurse and staff competencies and patient outcomes. Accomplished in helping set high professional performance standards leading to delivery of high-quality services. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Clinical Manager
Revere Health Cardiology
Provo, UT
01.2023 - Current
- Analyzed data to identify trends in quality improvement initiatives.
- Maintained accurate records of patient care services provided by the department.
- Collaborated with external organizations such as insurance companies for reimbursement purposes.
- Developed and maintained clinical policies and procedures.
- Assisted with recruitment, selection, orientation and training activities for new employees.
- Conducted regular reviews to evaluate effectiveness of care plans.
- Facilitated communication between medical personnel, patients and their families.
- Supervised staff in the delivery of patient care services.
- Coordinated interdisciplinary teams for complex cases.
- Participated in meetings with other healthcare professionals to discuss best practices.
- Ensured that staff members adhere to professional standards of practice.
- Provided oversight of compliance with all federal, state, local regulations, laws and standards.
- Investigated incidents or complaints related to clinical practice.
- Monitored performance of clinical staff against established metrics.
- Managed daily operations including staffing levels, budgeting, scheduling and resource allocation.
- Reviewed reports from physicians regarding treatments performed on patients.
- Created and implemented quality assurance programs to ensure patient safety and satisfaction.
- Managed clinical operations and procedures and enforced adherence to federal and state regulations and healthcare law requirements.
- Interviewed applicants and made recommendations for new hires.
- Enforced compliance with local, state and federal healthcare regulations, including Medicare and Medicaid requirements, HIPAA and OSHA.
- Managed patient care and clinic services and handled financial management, quality assurance and safety and risk management.
- Oversaw daily activities and interactions with patients.
- Enforced compliance with local, state and federal healthcare regulations, including Medicare and Medicaid requirements, HIPAA, OSHA and CLIA.
- Coordinated weekly work schedules for department employees.
- Educated patients and caregivers on diagnoses, treatment plans and wound or disease management.
- Trained staff nurses in medical office procedures to standardize quality of care.
- Monitored and tracked medication of patients and maintained medical equipment.
- Created onboarding program for new staff members, training in customer service and billing procedures.
- Maintained cleanliness of medical, storage and common area rooms.
- Delegated tasks to each member of staff and oversaw task completion, offering assistance to promote success.
- Took vital signs and collected medical histories as part of study protocols.
- Assessed records of each patient, reviewed databases and checked referrals to locate potential research study participants.
- Kept patient care protocols and clinical trial operations in compliance.
- Managed payroll for temporary, hourly and salaried employees.
Medical Assistant/ MA Lead
Revere Health Cardiology
Provo, UT
07.2018 - Current
- Organized patient charts before each day's clinic sessions began.
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
- Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
- Assisted with pre-operative preparation of patients including providing instruction about post-operative care plans.
- Provided assistance to medical staff in performing minor surgical procedures.
- Performed basic laboratory tests such as urinalysis and blood glucose levels under direct supervision of a physician or registered nurse.
- Conducted EKGs, spirometry testing, audiograms and other diagnostic tests as requested by the physician.
- Ordered medical supplies, maintained inventory logs and restocked exam rooms when needed.
- Monitored vital signs of hospitalized patients throughout their stay at the hospital or clinic setting.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Participated in team meetings to improve workflows and contribute to improving patient population outcomes.
- Incorporated outside records into charts and EHR.
- Secured patient information and maintained patient confidence by completing and safeguarding medical records.
- Responded to patient callbacks and phone-in prescription refill requests.
- Measured vital signs and took medical histories to prepare patients for examination.
- Scheduled appointments for patients via phone and in person.
- Educated patients about medications, procedures and physician's instructions.
- Assisted back office patient processes to reduce office wait times.
- Operated x-ray and electrocardiogram (EKG) to administer diagnostic tests.
Certified Nursing Assistant
Beehive Home of Payson
Payson
- Medication Reminders, Assist with ALD’s, Assist with bathing, showering, Assist with toileting, Provide meals and activities
Certified Nursing Assistant
A Caring Hand Home Care/CNA
Sandy
- Prepares and serves simple modified diets according to instruction and assists with feeding as necessary, Assists with bathing, dressing and grooming, Assists with toileting, including use of bedpan, commode or toilet, Assists with transfers and ambulation including use of cane, walker, and wheelchair, Assists with medication as specified on plan of care, Provides routine skin care
- May assist self-directing consumers in applying nonprescription topical medications to skin surface, Measures and records vital signs
CNA/ Home Health Aid
Home Watch CareGivers
Salt Lake City
- Performs home management tasks including housekeeping, laundry, shopping and errands, Prepares and serves simple modified diets according to instruction and assists with feeding as necessary, Assists with bathing, dressing and grooming, Assists with toileting, including use of bedpan, commode or toilet, Assists with transfers and ambulation including use of cane, walker, and wheelchair, Assists with medication as specified on plan of care, Provides routine skin care
- May assist self-directing consumers in applying nonprescription topical medications to skin surface, Measures and records vital signs
Senior Assistant Administrator
Assisted Living of Draper
Draper
- Order Medications, Passed Medications to the different residents, Documentations, Vital Signs, Cleaning, Making the CNA schedule, Using Excel for patient charts and documents, Serving and cleaning up dinner utensils
CNA
Spanish Fork Nursing and Rehabilitation
Spanish Fork
- Assist Patients with their ALD’s, CPR Certified, Food Handlers Permit, First Aid, Documentation, Vital signs, Laundry
2nd Assistant Supervisor
Arctic Circle
Spanish Fork
- Cashier, Customer Service, Leadership Skills, Dependability, Reliability, Working in high Pressure Situations
Education
UVU Concurrent Enrollment Courses -
Spanish Fork High School
01.2013
Associates Degree - Nursing
Snow College
01.2009
Physiology
Everest College of Nursing
Skills
- Specialty Skills
- Compassionate
- Loving
- Leader
- Caring
- Good Listener
- Able to Communicate with others
- Good with excel and Microsoft Word
- Diligent
- Medical Terminology
- Procedure Assistance
- HIPAA Compliance
- Patient-focused care
- Patient Scheduling
- Patient Flow Management
- Vital Sign Monitoring
- Medical Procedures
- Lab equipment calibration
- Lab Equipment Operation
- General housekeeping ability
- Understanding of medical laws
- Calm and level-headed under duress
- Certified in Basic Life Support (BLS)
- Patient Assessments
- Human anatomy and physiology
- Clinical applications
- Reliable transportation
- Vital signs monitoring
- Medical terminology proficiency
- Electrocardiography (EKG)
- EKG set up and monitoring
- Medical Records Management
- Restocking lab supplies
Certification
- CPR Certified
- CNA License
References
References available upon request.
Timeline
Clinical Manager
Revere Health Cardiology
01.2023 - Current
Medical Assistant/ MA Lead
Revere Health Cardiology
07.2018 - Current
Certified Nursing Assistant
Beehive Home of Payson
Certified Nursing Assistant
A Caring Hand Home Care/CNA
CNA/ Home Health Aid
Home Watch CareGivers
Senior Assistant Administrator
Assisted Living of Draper
CNA
Spanish Fork Nursing and Rehabilitation
2nd Assistant Supervisor
Arctic Circle
UVU Concurrent Enrollment Courses -
Spanish Fork High School
Associates Degree - Nursing
Snow College
Physiology
Everest College of Nursing