Summary
Overview
Work History
Education
Skills
Timeline
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Alisha Blue

Midland,tx

Summary

Developed strong communication and conflict resolution skills in fast-paced customer-focused environment. Seeking to transition into new field, leveraging ability to understand client needs and provide effective solutions. Committed to applying these skills to new challenges and opportunities.

Experienced with aircraft ground handling and support equipment operation. Utilizes effective communication and coordination to ensure timely and safe aircraft turnaround. Knowledge of safety protocols and procedures essential for ramp operations.

Overview

2
2
years of professional experience

Work History

Ramp/Customer Service Agent

Envoy Airlines
10.2024 - Current
  • Efficiently operated ground service equipment, such as tugs and belt loaders, to facilitate smooth handling of baggage and cargo.
  • Guided aircraft into and out of parking positions using hand signals.
  • Loaded and unloaded luggage and freight and assisted crew and travelers with bags for multiple flights daily.
  • Assisted passengers with check-in processes, ensuring a smooth and efficient experience.
  • Efficiently handled baggage claims, reuniting passengers with their belongings quickly and accurately.
  • Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
  • Maintained a high level of professionalism when interacting with customers, ensuring positive experiences.
  • Responded to customer requests for products, services, and company information.

Sales Associate

Murphy USA
05.2024 - 10.2024
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Checked customer identification for alcohol, cigarette, and lottery sales.
  • Maintained clean and orderly work station.
  • Provided accurate cash handling and timely transactions, ensuring smooth operations at the register.
  • Managed inventory and restocked shelves as needed to maintain adequate product availability.

Package Handler

FedEx
10.2023 - 03.2024
  • Followed safety regulations to maintain safe work environment.
  • Improved package handling efficiency by implementing proper sorting and organizing techniques.
  • Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
  • Reduced damage rates for packages through careful handling and adherence to safety protocols.
  • Contributed to increased productivity by working effectively in high-pressure situations.
  • Maximized space utilization within trucks through effective stacking and arranging of packages, minimizing shipment delays.

Education

High School Diploma -

Apopka High School
Apopka, FL

Skills

  • Customer engagement

  • Accurate data entry

  • Conflict resolution

  • Effective verbal communication

  • Empathetic communicator

Timeline

Ramp/Customer Service Agent

Envoy Airlines
10.2024 - Current

Sales Associate

Murphy USA
05.2024 - 10.2024

Package Handler

FedEx
10.2023 - 03.2024

High School Diploma -

Apopka High School

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