Alisha Bond
Owens Cross Roads,AL
Summary
Dynamic Administrative Assistant with a proven track record at all precious places of employment, excelling in patient communication and insurance verification. Enhanced customer satisfaction through proactive problem-solving and streamlined processes. Skilled in electronic health records management and adept at fostering team collaboration to optimize workflows and improve patient care outcomes.
Overview
26
26
years of professional experience
Work History
MST Specialist
MainStreet Family Urgent Care
09.2024 - Current
- Facilitated patient communication and support within medical call center environment.
- Facilitated online registration processes for patients across 50+ clinic locations.
- Managed phone call responses, addressing billing inquiries and facilitating transfers to appropriate clinics.
- Assisted in generating referrals to expand client base. Supported team members in identifying potential leads. Contributed to outreach efforts to enhance networking opportunities.
- Processed patient balance payments to ensure timely account settlements.
- Facilitated acquisition of VA authorizations for patients covered by Department of VA insurance.
- Conducted insurance verifications to support patient care processes. Assisted in gathering necessary documentation for claims processing. Collaborated with healthcare providers to ensure accurate patient information.
- Facilitated patient intake processes and documentation for healthcare providers.
- Streamlined patient scheduling to enhance appointment flow and minimize wait times.
- Oversaw electronic health records management, ensuring accuracy and adherence to regulatory standards.
- Implemented comprehensive patient follow-up procedures to ensure continuity of care and enhance satisfaction.
- Facilitated training sessions for new staff on operational procedures and software systems.
- Facilitated collaboration among team members to optimize workflows and enhance productivity.
- Adhered to company policies and procedures to ensure high-quality work delivery.
- Enhanced customer satisfaction rates by implementing proactive problem-solving strategies and streamlining complaint resolution processes.
Lead Host
PetSuites
04.2023 - 09.2024
- Conducted pet check-ins for boarding and doggie daycare services.
- Verified vaccination records for all incoming pets to ensure compliance with health standards.
- Executed sales of daycare packages and memberships to pet parents.
- Managed care and handling of all dog breeds, both large and small.
- Administered pet medications according to pet parent instructions.
- Oversaw pet check-out procedures for boarding and doggie daycare services.
- Executed sales of pet toys and products to enhance customer satisfaction.
Office Manager
Magic City Chiropractic
06.2021 - 04.2023
- Scheduled patient appointments and procedures to facilitate efficient clinic operations. Helped maintain organized patient flow through effective time management. Supported healthcare team by coordinating necessary resources for patient care.
- Performed insurance verification to confirm patient coverage and eligibility. Assisted patients in understanding their insurance benefits and options. Supported administrative staff in processing insurance claims efficiently.
- Facilitated collection of patient payments and copayments to ensure financial accuracy.
- Executed patient registration processes to ensure accurate and efficient data collection.
- Assisted in organizing and filing charts for easy access and retrieval. Supported team members in maintaining accurate records and documentation. Contributed to efficient workflow by ensuring timely updates of filing systems.
- Ensured cleanliness and friendliness of work environment to enhance customer experience.
- Supported chiropractor in patient management and treatment procedures, including e-stim machine application.
Patient Registration Specialist
Wetumpka Urgent Care / Ivy Creek Healthcare
06.2020 - 06.2021
- Facilitated patient registration processes and performed charge entry tasks.
- Verified insurance coverage for clients to facilitate timely access to services. Supported administrative teams in processing insurance claims efficiently. Assisted in maintaining accurate records of coverage verification requests.
- Performed data entry tasks to support team operations and maintain accurate records. Assisted in organizing and updating databases to enhance information accessibility. Contributed to the timely completion of projects by ensuring data accuracy and consistency.
- Facilitated patient check-out process to enhance efficiency and support patient satisfaction. Assisted patients with billing inquiries and appointment scheduling. Provided guidance on post-visit care instructions to ensure understanding.
- Facilitated collection of patient payments and copayments to ensure financial accuracy.
- Assisted in generating referrals to expand client base. Supported team members in identifying potential leads. Contributed to outreach efforts to enhance networking opportunities.
Executive Administrative Assistant
Adient US
04.2000 - 06.2020
- Executed administrative tasks with precision and attention to detail.
- Executed multiple tasks simultaneously to enhance operational efficiency.
- Delivered exceptional customer service while demonstrating a strong work ethic.
- Managed multiple clerical projects simultaneously, ensuring accuracy and professionalism throughout.
- Demonstrated ability to excel in independent work environments with minimal supervision.
- Executed clerical tasks to ensure efficient office operations.
Education
High School Diploma -
Chilton County High School
Clanton, AL05.2000
Skills
- Patient communication
- Online registration
- Billing inquiries
- Referral generation
- Payment processing
- VA authorizations
- Insurance verification
- Patient intake
- Appointment scheduling
- Electronic health records
- Follow-up procedures
- Customer satisfaction enhancement
- Data entry accuracy
- Administrative support
Timeline
MST Specialist
MainStreet Family Urgent Care
09.2024 - Current
Lead Host
PetSuites
04.2023 - 09.2024
Office Manager
Magic City Chiropractic
06.2021 - 04.2023
Patient Registration Specialist
Wetumpka Urgent Care / Ivy Creek Healthcare
06.2020 - 06.2021
Executive Administrative Assistant
Adient US
04.2000 - 06.2020
High School Diploma -
Chilton County High School