Summary
Overview
Work History
Education
Skills
Timeline
Alisha Brown

Alisha Brown

Walling,TN

Summary

I am a mother of four children. I have been married since 2003. Before I started a family and raised my children I worked at various places starting at the bottom and working my way to assistant manager in all of my jobs. I do enjoy going to work it gives me purpose. I love helping people it is the most rewarding feeling in the world. I am dependable, very detail-oriented, and an organized individual. I do not like wasting my time so therefore I do not believe in wasting anyone else's time. I always put forth 150% effort in anything I do and if it is something or anything I don't know then I am willing to learn any task to the fullest because a job worth doing is a job worth doing well. I am very compassionate and empathetic. Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth. Possessing excellent communication skills and a natural aptitude for problem-solving. Well-versed in customer service principles and adept in using CRM software to efficiently handle inquiries and resolve issues. Dedicated to providing outstanding support and contributing to customer satisfaction.

Overview

4
4
years of professional experience

Work History

Customer Support Representative

NexRep
01.2025 - Current
  • Resolved customer complaints by distinguishing, prioritizing, and reporting technical issues.
  • Managed escalated calls with professionalism, ultimately resolving complex issues to the client and company's satisfaction.
  • Balanced multiple priorities while maintaining a focus on excellent communication skills and attention to detail.
  • Participated in ongoing training to learn new products and enhance skills to optimize customer support delivery.
  • Provided empathetic support for customers experiencing difficulties or dissatisfaction, resulting in improved loyalty.
  • Utilized CRM tools effectively to track customer interactions, maintain records, and provide personalized assistance when needed.
  • Supported customer questions and issues by gathering data, analyzing needs, evaluating possible resolutions, and implementing the best solutions.
  • Initiated proactive follow-ups with clients to ensure their needs were met after initial interactions.
  • Resolved technical issues for customers with clear explanations and step-by-step guidance.
  • Installed, configured, and maintained computer systems and network connections.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries, complaints, and concerns.
  • Streamlined communication for improved customer experiences through effective listening and problem-solving skills.
  • Coordinated with cross-functional teams to resolve complex issues promptly, resulting in higher levels of customer satisfaction.
  • Actively participated in ongoing training sessions to continuously improve skillsets and stay current on company initiatives.
  • Managed high call volumes while maintaining a professional demeanor and delivering prompt service in each interaction.
  • Collaborated with team members to share best practices, ensuring a consistent approach to customer support across the organization.
  • Performed detailed documentation of support cases within CRM systems, ensuring accurate tracking of all client engagements.
  • Maintained comprehensive knowledge of products and services, ensuring customers were provided accurate information.
  • Managed high call volumes with a focus on quality and efficiency, ensuring customer inquiries were resolved promptly.

Life Insurance Agent

Tdg Financial
09.2024 - Current
  • Participated in professional development opportunities such as training sessions and conferences to stay informed on best practices within the life insurance industry.
  • Crafted clear, informative reports to explain life insurance policy features and benefits.
  • Attended continuing education courses and workshops to gain additional insurance industry knowledge.
  • Developed comprehensive financial plans for clients, ensuring proper coverage and security for their families.
  • Analyzed customers' financial situations to recommend appropriate life insurance policies.
  • Streamlined the application process for clients, resulting in faster policy approvals and improved customer satisfaction.
  • Promoted products and services using upselling and other sales strategies.
  • Provided coverage option information to assist clients in protecting assets.
  • Maintained high standards of customer service by building relationships with clients.
  • Conducted comprehensive needs analysis for clients to tailor life insurance packages for their unique situations.
  • Collaborated with other financial advisors to provide clients with comprehensive financial planning services.
  • Conducted regular review meetings with clients to adjust coverage as their needs evolved.
  • Maintained up-to-date knowledge of industry trends and changes to advise clients accurately.

Life Advisor

American Income Life
07.2024 - 09.2024
  • Improved client satisfaction by providing personalized financial advice and guidance.
  • Conducted regular reviews of clients'' portfolios to identify opportunities for growth or rebalancing based on market trends or life changes.
  • Streamlined the application process for clients, expediting policy issuance times and increasing overall efficiency.
  • Mitigated risk by conducting thorough assessments of clients'' financial situations and potential vulnerabilities.
  • Educated clients on various investment options, helping them make informed decisions about their assets and future planning.
  • Enhanced client relationships with consistent communication and progress updates on their financial goals.
  • Collaborated with other professionals to provide holistic financial solutions for clients'' diverse needs and expectations.
  • Assisted clients in setting realistic financial goals for long-term success and stability.
  • Analyzed clients'' financial needs to recommend suitable life insurance products and coverage amounts.
  • Coached clients through difficult financial periods, offering reassurance and strategies to navigate challenges successfully.
  • Implemented CRM systems to effectively track client communication history, leading to improved follow-up practices and enhanced client experiences.
  • Listened to clients' concerns and provided encouragement and support.
  • Educated clients on the importance of life insurance as part of a comprehensive financial plan.
  • Maintained up-to-date knowledge of industry trends, ensuring accurate information and advice to clients.
  • Conducted regular follow-ups with clients to review policies, update coverage as needed, and maintain positive relationships.
  • Marketed life insurance products to increase customer bases and revenue.
  • Educated clients on insurance policies and procedures.
  • Analyzed customer needs to provide customized insurance solutions.
  • Calculated premiums and established payment methods for sales.
  • Negotiated contracts and terms of sale with potential customers.
  • Analyzed customers' financial situations to recommend appropriate life insurance policies.
  • Provided coverage option information to assist clients in protecting assets.

Assistant Front Office Manager

Hoffman's Auto Center
01.2021 - 05.2024
  • Resolved guest complaints professionally, maintaining positive relationships with customers for future business opportunities.
  • Managed reservation inquiries over phone/email/web platforms effectively ensuring full capacity utilization.
  • Updated guests'' profiles systematically incorporating preferences and feedback for providing personalized experiences during future visits.
  • Developed procedures to establish accurate and organized check-in and check-out processes.
  • Streamlined check-in and check-out processes for faster service, resulting in higher guest satisfaction scores.
  • Created, prepared, and delivered reports to insurance companies.
  • Increased repeat business by personalizing guest experiences and recognizing loyalty.
  • Enhanced guest satisfaction by implementing streamlined check-in process that reduced waiting times.
  • Reduced operational costs without compromising service quality by renegotiating supplier contracts.
  • Acted as point of contact for vendor collaboration for contracted services.

Education

GED -

Vol State Community College, Gallatin, TN
08-2015

Skills

  • Complaint handling
  • Organization and recordkeeping
  • Inbound call answering
  • Attention to detail
  • Problem-solving
  • Active listening
  • Online chat support
  • Issue and resolution tracking
  • Support services
  • Tracking and documentation
  • Friendly and patient
  • Call center operations
  • Highly professional
  • Decision-making
  • Time management
  • Customer relations
  • Goal setting
  • Conflict resolution
  • Multitasking and organization
  • Strategic thinking
  • Adaptability and flexibility
  • Verbal and written communication
  • Customer service and satisfaction
  • Computer skills
  • Problem resolution
  • Multitasking Abilities
  • Organizational skills
  • Multitasking
  • Professional and courteous

Timeline

Customer Support Representative - NexRep
01.2025 - Current
Life Insurance Agent - Tdg Financial
09.2024 - Current
Life Advisor - American Income Life
07.2024 - 09.2024
Assistant Front Office Manager - Hoffman's Auto Center
01.2021 - 05.2024
Vol State Community College - GED,