Alisha Brumfield
Stafford,TX
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
13
13
years of professional experience
Work History
Ancillary Scheduler
Kelsey-Seybold Clinic
Houston, TX
04.2021 - Current
- Schedule appointments, exams and procedures, and process forms and data
- Ensures all patients are scheduled at the next available appointment or at the patient’s convenience
- Reviews all orders for radiology protocol to ensure accuracy in the appointment
- Knowledgeable in terminology of radiology and cardiology diagnostic testing
- Ensures all patient instructions and preparations are reviewed and noted in the appointment for the physician, radiology department and/or patient
Ambulatory Service Rep II
Kelsey-Seybold Clinic
Houston, TX
11.2018 - 04.2021
- Responsible for timely and accurate patient registration
- Enter and verify patient demographic, employment and billing information accurately
- Administrative functions including collections, process co-pays and estimated co-insurance
- Utilize scheduling and reminders in corresponding with clinical sites
- Collect accurate financial data during the intake process and ensure compliance with required forms.
- Documented actions in system to maintain patient history and billing files.
- Reviewed account information and explained charges and other related inquiries from patients and insurance carriers in person or via telephone.
- Informed patient of self-pay balances owed to facility.
- Facilitated communication between patients and various departments and staff.
- Followed document protocols to safeguard confidentiality of patient records.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Offered simple, clear explanations to help clients and families understand hospital policies and procedures.
- Helped address client complaints through timely corrective actions and appropriate referrals.
- Maintained energy and enthusiasm in fast-paced environment.
Sr. Administrative Assistant
CITGO
Houston, TX
02.2014 - 11.2018
- Conducted onboarding to help new hires adjust to administrative and performance aspects of jobs.
- Wrote and prepared deliberate agendas for company meetings.
- Researched and analyzed data to efficiently contribute to executive reports for weekly meetings.
- Kept files and records in content management systems such as MS SharePoint, EXCEL and others.
- Delivered top-notch administrative support to office staff, promoting excellence in office operations.
- Provided administrative support for multiple teams including CITGO Retail and Private Label sales department, Product Managers, and Customer Service team.
- Reviewed all team members' expense reports before submitting to the manager for approval.
- Prepared materials for special events such as invitations, guest lists, RSVPs, programs, etc. Coordinated office activities and events.
- Arranged travel schedule and reservations.
- Maintained a follow-up file and monitored activities daily to ensure accurate and prompt completion of all activities with job responsibilities.
- Scheduled room reservations, meetings and records minutes of staff meetings and makes copies of correspondence or other printed materials.
Sr. Administrative Assistant
Robert Half
Houston, TX
02.2012 - 02.2014
- Provided administrative support to Accountemps & OfficeTeam Staffing
- Managers and District Directors
- Acted as the point of contact for the Regional Manager, Branch Manager,
- District Administrative Coordinators and District Operations Specialists
- Point of contact for property management issues and escalate properly
- Acted as the project liaison for all district or corporate initiated projects
- Answer, screen and route extensive call flow to appropriate extensions
- (up to 300 or more calls a day between 3-4 admins).
Education
No Degree - Deaf Interpreting
Houston Community College
HoustonNo Degree - Speech Pathology And Audiology
Southern University
Baton Rouge, LaHigh School Diploma -
Hightower High School
Missouri City, Tx05.2002
Skills
- Microsoft Office: MS Word, MS Outlook, MS PowerPoint, MS Excel
- SAP
- Knowledge of EPIC
- Meeting deadlines
- Multitasking
- Spreadsheets
- Telephone skills
- Organizational skills
- Time management
- Management support skills
- Punctual, dependable, loyal, positive, outgoing
- Quick and active learner
- Medical insurance
- Payment collection
- Insurance verifying
- Chart pulling
- Appointment Scheduling
- Written Communication
- Attention to Detail
- Good Telephone Etiquette
- Organization and Time Management
- Multitasking Abilities
Timeline
Ancillary Scheduler
Kelsey-Seybold Clinic
04.2021 - Current
Ambulatory Service Rep II
Kelsey-Seybold Clinic
11.2018 - 04.2021
Sr. Administrative Assistant
CITGO
02.2014 - 11.2018
Sr. Administrative Assistant
Robert Half
02.2012 - 02.2014
No Degree - Deaf Interpreting
Houston Community College
No Degree - Speech Pathology And Audiology
Southern University
High School Diploma -
Hightower High School
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