Alisha Bumgarner
Twinsburg,OH
Summary
I am a highly effective leader in training and development, with a proven track record of designing and implementing impactful training strategies that significantly boost employee performance and drive organizational success. My ability to foster strong relationships with key stakeholders and senior leaders ensures alignment with business objectives and facilitates a collaborative work environment. I have a profound understanding of adult learning theories and methodologies, which enables me to create engaging and relevant training experiences. My successful development of leadership programs has led to measurable increases in efficiency and productivity across organizations. Additionally, I excel at leveraging technology to craft innovative learning solutions, ensuring that training programs not only meet current needs but also promote continuous improvement and growth.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Senior Learning Program Manager
Goodyear Tire & Rubber
Akron, OH
10.2020 - Current
- Developed and implemented innovative learning and development programs to meet the changing needs of employees.
- Designed and managed global leadership development programs.
- Designed training materials for key stakeholders and business partners.
- Managed a team of learning and development professionals.
- Oversaw training courses and promotional paths for professionals and leaders.
- Managed budget allocated for Learning and Development initiatives.
- Analyzed each department's training needs and developed new training programs based upon data collected.
- Created online learning materials utilizing various platforms including webinars, e-learning modules, virtual classrooms.
- Managed the full project lifecycle from concept through delivery, ensuring alignment with business objectives.
- Conducted workshops and seminars on a variety of topics such as leadership, communication, change management, customer service.
- Analyzed data from surveys, focus groups and other feedback mechanisms to gauge success of training activities.
- Directed a cross-functional team to meet and exceed business objectives.
- Coached managers on best practices for delivering effective training sessions.
- Partner with senior leaders and key stakeholders to identify and address business and global learning needs.
Learning And Development Manager
Airgas Inc
Independence, OH
11.2018 - 12.2019
- Led learning strategy for 1100 employees, improving processes through needs assessments
- Managed projects driving process changes and organizational realignments
- Initiated Diversity and Inclusion program, enhancing equity and awareness
- Partnered with HR leaders on talent reviews and succession planning
- Developed and facilitated leadership and sales training programs
- Reduced training costs by 20% through strategic vendor management and negotiation initiatives
- Enhanced program effectiveness, resulting in a 30% increase in participant satisfaction scores
- Managed and coached direct reports.
Learning And Development Specialist II
Medical Mutual of Ohio
Cleveland, OH
08.2017 - 11.2018
- Developed and executed strategies that boosted training programs for the sales and operations teams.
- Designed a curriculum for process changes within the Operations, Sales, and Marketing departments.
- Facilitated training workshops for the sales, customer service, and benefits teams.
- Collaborated with the executive sales leadership team on assessing the divisional training needs required to achieve business objectives that increased sales and productivity.
- Formalized various learning frameworks to conduct a needs analysis within the sales department.
- Designed and delivered continuing education training programs to employees and management.
Corporate Trainer
Selman and Company
Mayfield, OH
08.2016 - 07.2017
- Launched the design, development, implementation, and administration of instructor-led and LMS training programs (technical, interpersonal, and HR-centric) for over 200 employees.
- Implemented a centralized online learning system with the implementation of a Learning Management System.
- Designed and developed training programs for all departments, including Diversity and Inclusion, Leadership training, Conflict Resolution, Customer Service, Enrollment, Sales, Client Management, Claims, and IT.
- Conducted a needs analysis to determine development gaps among managers.
- Lead the development and direction for media specialist activities, including video production, with a special focus on Who We Are.
- Designed and facilitated a leadership workshop for the executive team, which included the Vice President of Customer Service, the Vice President of Client Management, the Chief Administrative Officer, and the Vice President of IT.
- Managed direct reports.
- Improved training retention rates by 25% through innovative engagement methods, and interactive content design.
- Increased department training satisfaction scores by 40% by tailoring the curriculum to employee needs and feedback.
- Recruited sales representatives and managers, conducted orientations, and developed individual coaching plans to lower turnover and provide transparent customer experience.
- Analyzed training data to evaluate effectiveness of programs and suggest improvements as needed.
- Worked collaboratively across departments and with various stakeholders to deliver comprehensive, effective training sessions.
- Collaborated with subject matter experts to ensure accuracy of content within course materials.
Field Sales Consultant III/Trainer
Allstate Insurance
Hudson, OH
04.2014 - 07.2016
- Designed, developed, and facilitated curriculum, including webinars and virtual training.
- Responsible for designing and delivering education to Allstate Exclusive Agents, agency staff, field leaders, and senior leadership.
- Redesigned strategies to increase and maintain participation in all education initiatives.
- Managed 2-3 markets that included 10-20 agency owners, providing educational tools and webinars.
Sales/Onboarding Supervisor And Retention Supervisor
Progressive Insurance
Mayfield, OH
04.2012 - 04.2014
- Conducted regular performance evaluations, providing constructive feedback and setting individual goals.
- Prepared and presented reports on team performance, challenges, and achievements to senior management.
- Monitored employee productivity levels on a regular basis to identify areas of improvement.
- Implemented strategies to take advantage of new opportunities.
- Managed scheduling for staff, ensuring adequate coverage during peak times and projects.
- Provided guidance and direction to subordinates regarding job duties and responsibilities.
- Managed a team of sales and customer service representatives.
- Worked closely with human resources to support employee management and organizational planning.
- Trained new employees on company policies, job duties, and performance expectations.
Customer Care Supervisor
AmeriGas Propane
Westlake, OH
10.2010 - 04.2012
- Oversaw daily customer care operations and ensured that all customer service representatives met quality standards.
- Analyzed customer feedback surveys and identified areas of improvement in the customer experience process.
- Managed and coached a team of direct reports.
- Monitored CSR performance, provided feedback, and conducted regular one-on-one meetings to ensure successful job performance.
Team Lead/Assistant Manager
KeyBank
Brooklyn, OH
01.2008 - 01.2009
- Facilitated training sessions for new employees on company policies and procedures.
- Oversaw training and development programs to enhance team skills and knowledge.
- Coached a team of loss prevention associates to meet company objectives.
Education
Master of Science - Organizational Performance And Workplace Learning
Boise State University
Boise, ID12.2019
Bachelor of Arts - Communications
Cleveland State University
Cleveland, OH12.2010
Skills
- Business Strategy
- Change Management
- Needs Assessment
- Problem-Solving
- Master Facilitator
- Microsoft Office
- Curriculum design
- Training Programs
- Strategic Leader
- Diversity and Inclusion
- Project Management
- Design Thinking
- Stakeholder Management
- Succession Planning
- Talent Management
- Cross-functional team leadership
- Team training and development
Certification
- Disc facilitator
- InsideOutside certified coach
References
References available upon request.
Timeline
Senior Learning Program Manager
Goodyear Tire & Rubber
10.2020 - Current
Learning And Development Manager
Airgas Inc
11.2018 - 12.2019
Learning And Development Specialist II
Medical Mutual of Ohio
08.2017 - 11.2018
Corporate Trainer
Selman and Company
08.2016 - 07.2017
Field Sales Consultant III/Trainer
Allstate Insurance
04.2014 - 07.2016
Sales/Onboarding Supervisor And Retention Supervisor
Progressive Insurance
04.2012 - 04.2014
Customer Care Supervisor
AmeriGas Propane
10.2010 - 04.2012
Team Lead/Assistant Manager
KeyBank
01.2008 - 01.2009
Master of Science - Organizational Performance And Workplace Learning
Boise State University
Bachelor of Arts - Communications
Cleveland State University
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