Alisha Byers
Nixa,MO
Summary
Reliable professional with over 13 years experience in academia helping students achieve their educational goals through information sharing via admissions, tutoring, teaching, and classroom demonstrations
Overview
15
15
years of professional experience
Work History
Enrollment Counselor
Western Governors University
09.2022 - Current
- Finalized and processed enrollment applications.
- Created and followed call scripts and flows to maximize effectiveness.
- Reached out to applicants via calls, texts, and emails
- Met or exceeded enrollment and retention goals consistently.
- Provides exceptional customer service to potential and future students of WGU by providing information about WGU, the steps to enrollment, and the student’s program of interest
- Answers questions about the online university and its licensure and non-licensure programs in the teacher’s college
- Documents all interactions with students that take place via phone and email on the respective student’s account
- Answers all calls that come through on the hunt line when students call directly or are transferred via third party service Educate U
- Schedules follow-up appointments with students to ensure that all documents have been completed to provide smooth enrollment process
- Communicates with admissions and other WGU departments regarding student eligibility, financial issues, and transcripts
- Puts in cases for issues to be resolved with various departments regarding transcripts, admissions, and financial matters
- Counsels students on financial aid and other forms of payment to help students make educated decisions about their personal finances and paying for school
- Provides students with deadlines and time-frames to have documentation completed in order to start for their anticipated start date
- Building rapport with students and encouraging them to pursue their educational goals
Library Service Desk Assistant
Ozarks Technical Community College
10.2014 - 09.2022
- Provides competent and professional reference and circulation assistance for OTC students, faculty, and staff.
- Assists in collection management by tracking and processing overdue and billed notices, shelving, and organizing materials.
- Creates and exhibits displays for library events, as well as special OTC community projects.
- Actively manages and maintains the free coffee bar.
- Participates in calling campaigns for the purpose of student retention.
- Provides testing services assistance during peak times in the semester as well as in the testing coordinator's absence.
- Provides introductory information literacy tours to highlight the library's print, electronic, and digital resources, while empowering students to conduct effective research of their own.
- Collects and maintains user statistics for evaluation of services.
- Assists with collection development by evaluating, recommending, and selecting equipment, books and audiovisual materials in direct support of OTC students, faculty, and staff needs.
- Troubleshoots basic computer software and word processing problems and assists with computer skills instruction.
- Helps maintains software, hardware, and information resources for students, staff, and faculty research and information needs.
- Brainstorms creative new ways to bring the students and faculty into the library, both physically and virtually, by utilizing the Richwood Valley campus social media channels.
- Collaborates with other college personnel on displays and events to bring awareness to mental health resources available to students.
- Opens, manages, and closes department in the Director's absence.
- Performs other duties readily as assigned by supervisor.
- Oversaw check-in and check-out process of library books and materials at circulation desk.
- Greeted patrons upon entrance to library and offered assistance with any needs or issues.
- Returned books to circulation by placing on proper shelves.
- Developed strong understanding of cataloging books and other materials through various methods.
- Used library and scholarly databases to locate reliable resources.
- Answered patrons' questions and assisted in finding materials requested.
- Assisted patrons in regards to library's computer system and gave instructions for logging onto Internet.
- Maintained well-rounded knowledge of automated library systems and reference data to share with patrons and visitors.
- Supervised inventories for books, audio-visual materials and computer software, accurately processing all receipts.
- Delivered accurate recordkeeping for all library inventory, including periodicals and books.
Pager/Shelver
Springfield-Greene County Library District
07.2014 - 10.2014
- Shelve high volume of materials using the Dewey Decimal system in a timely and efficient manner.
- Run paging slips.
- Locate items on paging slips.
- Assist with setting up and taking down equipment for events.
- Accept donations.
- Perform major shifts in collections when approved by supervisor.
- Perform other duties readily as assigned by supervisor.
- Directed patrons to desired library books, reference items and equipment.
- Restocked returned items to correct shelf or storage locations.
- Organized library equipment and collections.
Part-Time Library Service Desk Assistant
Ozarks Technical Community College
08.2012 - 10.2014
- Provides courteous and professional circulation and reference assistance to students and faculty at OTC.
- Assists students with use of computers, fax machine, copier, and other library equipment.
- Recommends new materials to supervisor for collection development to benefit the needs of OTC students, faculty, and staff.
- Processes new library materials.
- Blogs new library materials.
- Shelves and organizes library materials.
- Keeping of statistics.
- Maintains library appearance.
- Ensures student work room supplies are adequately stocked.
- Envisions and helps execute new ways to bring awareness to the resources offered in the library.
- Creation and maintenance of public displays.
- Creation of generic accounts, as needed.
- Closes facility on weekdays.
- Performs other duties readily as assigned by supervisor.
Academic Math Tutor
Ozarks Technical Community College
10.2009 - 06.2014
- Assist students with math-related questions.
- Explain math concepts and processes.
- Recognize the students' learning style.
- Help prepare students for tests.
- Recognize areas of difficulty and offer clarity.
- Share studying and test-taking strategies.
- Encourage students to ask for help, yet maintain a level of independence.
- Help students to build confidence and self-reliance.
- Instructed students and supported understanding of math concepts.
- Supported students by identifying and addressing specific concerns.
- Reinforced classroom learning with additional discussion and specially prepared problems.
- Emphasized importance of good study habits and devised homework schedules to assist students in implementing tailored study plans.
- Coached students through challenging material with positive reinforcement and encouragement.
- Taught students how to study, take notes and complete test questions.
Education
Master of Arts - Library Information Science
University of Missouri-Columbia
Columbia, Missouri 05.2022
Bachelor of Science - Psychology & Sociology
Drury University
Springfield, MO05.2019
Associate of Arts - General Studies
Ozarks Technical Community College
Nixa12.2010
High School Diploma -
Nixa High School
Nixa, MO05.2008
Skills
- Academic customer service experience
- Excellent communication skills, oral and written
- Proficient in MS Office Suite
- Proficient keyboard skills
- Proficient 10-key
- Proficient interpersonal skills
- Library reference experience and support
- Remote work experience
- Instructional experience
- IT Troubleshooting experience
- Library research
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Whether you think you can or whether you think you can’t, you’re right!
Henry Ford
Timeline
Enrollment Counselor
Western Governors University
09.2022 - Current
Library Service Desk Assistant
Ozarks Technical Community College
10.2014 - 09.2022
Pager/Shelver
Springfield-Greene County Library District
07.2014 - 10.2014
Part-Time Library Service Desk Assistant
Ozarks Technical Community College
08.2012 - 10.2014
Academic Math Tutor
Ozarks Technical Community College
10.2009 - 06.2014
Master of Arts - Library Information Science
University of Missouri-Columbia
Bachelor of Science - Psychology & Sociology
Drury University
Associate of Arts - General Studies
Ozarks Technical Community College
High School Diploma -
Nixa High School
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