Alisha Carr
Walls,MS
Summary
Experienced Human Resources Professional with a diverse skill set in recruitment, policy development, office management, project management, and marketing campaign coordination. Demonstrates exceptional multitasking and communication skills. Possesses a robust understanding of employment laws and excels in conflict resolution. Proven track record of driving results with over 8 years of leadership in managing human resources teams. Adaptable and detail-oriented, with a focus on recruitment and retention, mediation, staff training, development, and addressing complex problems. Successfully develops and implements HR strategies and initiatives that align with the overall business strategy. Additionally, brings hands-on experience in project management and coordinating marketing campaigns to enhance organizational objectives.
Overview
14
14
years of professional experience
Work History
Regional Human Resources Generalist
TruGreen LLC
Memphis, TN
06.2023 - Current
- Leads employee relations investigations, including employment law violation complaints
- Reviews all employee discipline situations where final warning or termination are recommended, working with management to ensure fair and appropriate action is being taken
- Reviews all voluntary resignations, handle exit interviews, track/analyze exit interview data, and work with management as needed to respond to trends in exit data
- Coordinates and delivers HR training programs to educate employees on policies, procedures, and best practices
- Collaborates with cross-functional teams to foster employee engagement and promote a positive work culture
- Develop and implement human resources strategies by establishing department accountability, including talent acquisition, staffing, employment processing, compensation, health and welfare benefits, training and development, succession planning, employee relations and retention, and compliance.
- Conducted benefits administration for 1500+ benefit-eligible employees.
- Recruited and on-boarded 500+ full time fleet mechanics and support staff.
- Performed data entry of employee information in HRIS system for accurate record keeping.
- Advised managers on effective methods for handling disciplinary actions or terminations when necessary.
- Transmitted enrollment, termination and alteration information to vendors within established timeframes to keep changes up-to-date.
- Processed salary changes stemming from merit increases, promotions, bonuses and pay adjustments.
- Served as subject matter expert for employment classification and compensation research, talent management and training strategies, providing leadership with advisement.
- Analyzed job descriptions and determined recruitment plan, timeline and advertising efforts to fill positions.
- Worked closely with human resources business partners to facilitate year-end talent reviews and articulate team strengths.
- Established and maintained trusted relationships around organization to optimize business and employee experience.
- Delivered inquiry-related data and insights to improve overall employee experience.
- Developed and maintained job descriptions, performance evaluation forms, employee handbooks, and other HR related documents.
- Investigated employee complaints or grievances related to workplace issues or violations of policy.
- Prepared reports related to personnel activity such as turnover rate or hiring process metrics.
- Informed or trained management on interviewing, performance appraisals or documentation of performance issues.
- Worked with HR department to devise and update policies as needed for corporate accountability and workplace health.
- Responded promptly to inquiries from internal staff members regarding employment matters.
- Identified opportunities to improve HR programs and proposed solutions to increase efficiencies.
- Researched and analyzed recruitment data to provide detailed statistical reports.
- Researched employee relations issues and conducted meetings with employees and supervisors.
- Researched best practices in human resources management to identify areas of improvement within the organization.
- Collaborated with HRBP to develop and execute human resources strategies, enabling business objectives.
- Assisted with recruitment efforts by sourcing candidates through various channels such as LinkedIn, Indeed, Glassdoor.
- Facilitated conflict resolution between employees through mediation sessions or coaching services.
- Worked cross-functionally to optimize efficiency and execute on HR business processes.
- Developed solutions to project risks and issues, meeting quality and timeline goals and objectives.
- Managed multiple projects with competing deadlines simultaneously.
- Coordinated resources across multiple departments and teams as needed for successful completion of projects.
- Participated in cross-functional teams responsible for developing innovative solutions for complex problems.
- Produced thorough, accurate and timely reports of project activities.
Regional Recruiter/Sourcer (remote)
TruGreen LLC
Memphis, TN
04.2021 - 06.2023
- Sources candidates for high volume position openings using applicant tracking database and job board key word searches, cold-calling prospective applicants, and referral sources, attending career fairs and networking
- Administers assessments to all candidates for hiring selection process
- Generates offer letters and salary justifications for hiring manager's approval
- Plans and attends virtual job fairs to develop a candidate pool for assigned positions as needed
- Teams with hiring managers to determine plans to identify candidates including applicant tracking database searches, job board key word searches, Boolean & phone/web mining
- Completes and processes pre-employment background checks, drug screenings and MVR checks using third party vendors in compliance with Federal Department of Transportation regulations
- Drafts job descriptions and criteria for new positions so attractive ads can be posted on job boards (e.g., LinkedIn, ZipRecruiter, Indeed, CareerBuilder, Facebook)
- Generates recruitment status reports (e.g., applicant flow, open requisitions, time to fill)
- Provides cross-functional support within the recruitment team as needed (e.g., employee referral program, relocation)
- Develops preliminary screening questions and captures relevant candidate information for hiring managers.
- Informed job applicants of duties and responsibilities, compensation, and benefits.
- Managed and updated recruitment ATS and CMS software.
- Searched for qualified job candidates using computer databases, media advertisements or employee referrals.
- Managed pre-employment testing requirements for applicants including aptitude tests, personality assessments.
Fit Teamworks Employment Recruiter
Agape Child & Family Services
Memphis, TN
07.2020 - 04.2021
- Screened and accessed candidates/participants to provide sufficient job/career placement
- Partnered with local employers to discuss open requisitions and vacancies to provide recommendations on hires for specific demographic groups within FIT caseloads
- Responded to inquiries and assisted hiring managers in completing any drug and background tasks within ATS
- Attained and maintained relationships with key community partners and stakeholders to leverage resources utilizing workforce development in response to the community's needs
- Participated in phone and in-person interviews to determine final candidates for consideration
- Responsible for facilitating efforts to address the health and welfare of children and families served, appropriately addressing needs such as resume writing, interviewing skills, and preparing to enter the workforce
- Arranged, coordinated, and monitored services related to meeting the needs of program participants to ensure stability and individual/family goal attainment.
- Managed multiple program budgets and approved purchases for staff.
- Performed audits of objectives and case progression for case management team.
- Assessed and identified service delivery challenges and opportunities within local area.
- Cooperated with local service providers, outreach workers, case managers and collaborative agencies to facilitate services for members.
Marketing Campaign Supervisor
Caesars Entertainment Corporation
Tunica, MS
03.2014 - 07.2020
- Conducted candidate reference and background screening in accordance with company policy
- Built out recruitment marketing SMS/email campaigns by scheduling, testing, tagging and deployment of one-time, recurring and triggered and dynamic content-driven recruitment campaigns to gain high response and click rates to ensure successful recruitment efforts within CRM & SMS tag software
- Ensured recruitment marketing messages conveyed clearly and delivered properly to prospects and candidates within CRM database
- Implemented high-performing talent acquisition, retention, and reactivation campaigns integral to the marketing department's TA business goals
- Negotiated costs with third-party vendors for various talent acquisition processes (e.g., staffing agencies, background vendors, ATS & CRM Software vendors)
- Informed candidates of details such as duties and responsibilities, compensation, benefits, schedules, working conditions, or promotion opportunities
- Analyzed and modified compensation and benefits policies to establish competitive programs and ensure compliance with legal requirements
- Administered compensation, benefits and performance management systems, and safety and recreation programs
- Processed paperwork for new employees and entered employee information into the payroll system
- Verified attendance, hours worked, and pay adjustments, and posted information onto designated records' keeping systems
- Optimized marketing processes and operations to reduce recruitment costs to effectively manage department budget.
- Managed the production process of all campaigns from concept to completion.
- Worked with creative teams to deliver productive marketing campaigns.
- Trained and mentored newly hired employees to provide better grasp of job responsibilities and expectations.
- Collaborated with marketing manager to plan out campaign strategies, time tables and guidelines.
- Specialized in e-mail blasts and direct mail marketing.
Human Resources Generalist
American Car Center/Financial
Memphis, TN
01.2012 - 03.2014
- Managed timekeeping database to ensure all managers and supervisors reviewed and approved all employee timesheets were completed in a timely fashion
- Adhered to all state and federal laws in the handling of employee records and company files
- Managed personal and confidential employee information; job history; retirement and insurance documentation; leave accrual records; and details of illness, absences, transfers, and salary progression
- Closely monitored Applicant Tracking Systems (ATS) to manage the recruitment and selection process to ensure proper guidelines were being followed for each hire and termination according to federal employment law
- Processed and responded to all employee inquiries and cases for FMLA, LOA, Worker's Compensation, and any other work-related issues.
- Safeguarded human resource information, maintaining employee confidence and protecting operations.
- Partnered with senior HR team to communicate company standards and policies.
- Maintained records of payroll forms, leave notifications, employee files, benefits information and workers' compensation files.
- Investigated employee complaints or grievances related to workplace issues or violations of policy.
- Evaluated job applications received from potential candidates against established criteria for job qualifications.
- Developed and maintained job descriptions, performance evaluation forms, employee handbooks, and other HR related documents.
Inbound Customer Account Executive-Call Center
Comcast Cable Company
Memphis, TN
06.2010 - 01.2012
- Contacted existing customers or clients to gather testimonials and evidence to support sales proposals.
- Overcame customer objections utilizing consultative approach and established scripted responses.
- Provided every customer with comprehensive assistance upon entering store through merchandise selection and completion of purchases.
- Answered incoming customer calls and provided product and service information.
- Navigated through computer systems to review information and respond appropriately to callers.
- Followed-up with customers to ensure their satisfaction with the service received.
- Assisted customers with inquiries and transactions to meet productivity goals and achieve profit growth.
- Cross-sold additional products and services to purchasing customers.
- Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
- Offered support and assistance to customers regarding products, services, billing inquiries, technical difficulties.
- Maintained strong call control and quickly worked through scripts to address problems.
- Participated in training sessions to stay abreast of new products and processes.
- Updated customer accounts, addresses and contact information within call management databases.
- Adhered strictly to service level agreements as set by the organization for each call type and category.
- Met individual targets set by supervisors for sales conversions and revenue generation.
- Offered resolutions to de-escalate calls and solve customer issues.
- Ensured quality standards are met for all calls handled in line with company guidelines.
- Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.
Education
BBA - BUSINESS ADMINISTRATION
LEMOYNE-OWEN COLLEGE
Memphis, TN12.2019
MBA - HUMAN RESOURCES MANAGEMENT
LOUISIANA STATE UNIVERSITY
trueSkills
- Human Resources Information Software
- Exceptional leadership/interpersonal skills
- Advanced in Microsoft Office 365
- Background Check Processes
- Assessments and Qualifications
- HRIS
- ATS
- Internal recruiting
- External recruiting
- Executive recruiting
- Recruiting
- Talent acquisition
- HR sourcing
- Taleo (2 years)
- Phenom (2 years)
- ICIMS (2 years)
- Microsoft Excel (10 years)
- Microsoft Word (10 years)
- Microsoft Access (6 years)
- Microsoft Office (10 years)
- CRM software (10 years)
- Paylocity (3 years)
- ADP (6 years)
- PANORAMA
- SharePoint
- SAP CRM
- Microsoft Outlook Calendar (10 years)
- Microsoft Outlook (10 years)
- SMS (10 years)
- LinkedIn Recruiter (3 years)
- Indeed (10 years)
- ZipRecruiter (5 years)
- Utica
- Salesforce
- Canea
- Adobe
- Employee Onboarding
- Policy Implementation
- Records Management
- Succession Planning
- Work Flow Planning
- Procedure Development
- Systems Implementation
- Project Management
- Compliance Monitoring
- Risk Management
- Data Analysis
- Strategic Planning
- Workforce Training
- Project Planning
- Performance Evaluations
- Conflict Management
- Microsoft Office Suite Expert
- Staff Training and Motivation
- Quality Assurance and Control
- Meeting Facilitation
- Presentations
- Applicant Sourcing
- Salary Negotiation
- Outbound Calling
- Recruitment
- Resume Scanning
- Pre-Employment Screening
- Talent Acquisition
- Client Relationship Management
- Time Management
- Human Resource Management Systems
- ADP Workforce Now
- Background Checks
- Social Media Recruiting
- New Hire Orientation
- Candidate Selection
- iCIMS Applicant Tracking Software
- LinkedIn Sourcing
- Candidate Pipeline Development
- Campaign Management
- Employment Verification
- Exit Interviews
- Policies Implementation
- HR Program Development
- Presentation Preparation
- Performance Management
- Administer Training Modules
- HR Policy/Procedure Development
- HRIS Applications Proficient
- Employee Surveys
- Employee Relations
- Conflict Resolution Tactics
References
References available upon request.
Timeline
Regional Human Resources Generalist
TruGreen LLC
06.2023 - Current
Regional Recruiter/Sourcer (remote)
TruGreen LLC
04.2021 - 06.2023
Fit Teamworks Employment Recruiter
Agape Child & Family Services
07.2020 - 04.2021
Marketing Campaign Supervisor
Caesars Entertainment Corporation
03.2014 - 07.2020
Human Resources Generalist
American Car Center/Financial
01.2012 - 03.2014
Inbound Customer Account Executive-Call Center
Comcast Cable Company
06.2010 - 01.2012
BBA - BUSINESS ADMINISTRATION
LEMOYNE-OWEN COLLEGE
MBA - HUMAN RESOURCES MANAGEMENT
LOUISIANA STATE UNIVERSITY
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