Alisha Carruthers
Marion,IL
Summary
Motivated business professional bringing 10+ years of entrepreneurial experience. Dedicated and personable with extensive experience in managing administrative and sales operations and personnel. Well-versed in training, educating, motivating and supporting staff members.
Overview
15
15
years of professional experience
Work History
Business Owner
Taste Of Balance
09.2021 - 09.2023
- Prepared bank deposits and handled business sales, returns and transaction reports.
- Consulted with customers to assess needs and propose optimal solutions.
- Put together realistic budgets based upon costs and fees for successfully operating business.
- Developed and implemented marketing strategies to generate new customers and increase sales and profit margins.
- Oversaw business budget planning and administration, accounting functions, purchasing, and bi-weekly payroll to handle financial needs.
- Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Conducted target market research to discover customer needs and analyze competitor trends.
Personal Trainer
HUB Recreation Center
12.2019 - 08.2021
- Trained clients during strength training, cardio vascular exercise, and stretching.
- Demonstrated proper technique for exercises to avoid injuries.
- Motivated clients to stay on track with fitness goals with positive and friendly approach.
- Assisted clients with personal fitness goals through realistic objectives.
- Explained exercise modifications and contraindicated movements to participants with history of injury.
- Grew customer base through word-of-mouth referrals based on customer satisfaction and results.
- Designed specific workout systems for individual clients based on performance ability.
- Maintained up-to-date knowledge of fitness training methods to inform approach.
Community Worker
UOI Extension
10.2017 - 03.2020
- Created classroom environment conducive to learning and appropriate to maturity and interests of students.
- Maintained accurate, complete and correct records required by law, district policy and administrative regulations.
- Guided learning process toward achievement of curriculum goals by establishing clear objectives for learning activities and communicating objectives to students.
- Maintained positive attitude and affirmatively communicated with each student.
- Interacted physically and verbally with students throughout each day.
- Assisted teachers with classroom management and document coordination to maintain positive learning environment.
- Collaborated with teacher to create customized classroom environment integral to students' needs.
Dietary Manager
Carrier Mills Nursing Home
06.2016 - 06.2017
- Purchased food supplies for department according to budget limitations.
- Interviewed, hired and trained dietary personnel to provide optimal service.
- Consulted with dietitians to plan menus appropriate for patient needs.
- Visited with residents to inquire about satisfaction, quality and personal preferences.
Front Desk Receptionist
HUB Recreation Center
05.2015 - 05.2016
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Collected membership fees, and payments.
- Completed all tasks in compliance with company policies and procedures.
- Maintained confidentiality of sensitive data to protect customer and business information.
- Entered and updated sensitive customer information during check-ins.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
SIUC Student Worker
SIU Carbondale
08.2013 - 05.2015
- Took and followed detailed directions from others.
- Worked in team environment to maintain high levels of productivity.
- Maintained tidy and organized environment to comply with cleanliness standards.
- Maintained excellent customer service and positive attitude towards guest, customers, and fellow teammates.
- Regularly communicated with management to provide feedback and updates.
Assistant Manager
Maurices
04.2008 - 08.2012
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
Education
Master of Science - Public Health
SIU Carbondale
Carbondale, IL12.2020
Bachelor of Science - Nutrition/Dietetics
SIU Carbondale
Carbondale, IL2015
Associate of Science -
John A Logan College
Carterville, IL2012
Skills
- Business Planning
- Project Management
- Quality Assurance
- Regulatory Compliance
- Strategic Planning
- Financial Management
- Employee Training
- Business Administration
- Customer Service
- Purchasing and Planning
- Relationship Building
- Bookkeeping
- Call Routing
- File Organization
- Front Office Management
- Employee Performance Evaluation
- Team Motivation
- Sales Growth
Volunteerism
Vice President/ Event Coordinator of Marion Connects
Timeline
Business Owner
Taste Of Balance
09.2021 - 09.2023
Personal Trainer
HUB Recreation Center
12.2019 - 08.2021
Community Worker
UOI Extension
10.2017 - 03.2020
Dietary Manager
Carrier Mills Nursing Home
06.2016 - 06.2017
Front Desk Receptionist
HUB Recreation Center
05.2015 - 05.2016
SIUC Student Worker
SIU Carbondale
08.2013 - 05.2015
Assistant Manager
Maurices
04.2008 - 08.2012
Master of Science - Public Health
SIU Carbondale
Bachelor of Science - Nutrition/Dietetics
SIU Carbondale
Associate of Science -
John A Logan College