Alisha Chapman
Wilmington,DE
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
25
25
years of professional experience
Work History
HHA / CNA
Bayada Home Health
Wilmington, DE
02.2022 - Current
- Monitored vital signs regularly, promptly reporting any abnormalities or concerns to supervising medical professionals.
- Facilitated communication between patients, families, and healthcare providers by serving as a reliable source of information about the client''s progress and needs.
- Streamlined daily routines for clients with limited mobility by implementing efficient strategies customized to their specific abilities.
- Provided emotional support to patients and their families during difficult times, fostering strong relationships and trust.
- Increased patient satisfaction levels by consistently going above-and-beyond in providing exceptional care tailored to individual preferences.
- Managed accurate medical records for each patient, maintaining confidentiality while providing essential information for healthcare providers.
- Maintained a clean and safe living environment for patients, reducing the risk of accidents or infections.
- Assisted patients with personal hygiene tasks such as bathing, grooming, and dressing, promoting dignity and self-confidence.
Research Claims Representative
Phillips & Cohen Associates Ltd.
Wilmington, DE
09.2020 - Current
- Developed strong relationships with clients, facilitating trust and open communication during the claims process.
- Collaborated with cross-functional teams to expedite complex claims investigations and resolutions.
- Developed in-depth understanding of insurance policies and procedures.
- Provided exceptional customer service, addressing concerns and resolving issues promptly.
- Compiled and analyzed data to produce reports.
- Improved claim resolution times by efficiently processing and investigating claims.
Reconciliation Specialist
JPMorgan Chase
' Wilmington, DE
09.1999 - 10.2019
- Reduced financial discrepancies by consistently monitoring and resolving account variances.
- Conducted root cause analysis for recurring discrepancies, implementing corrective actions to prevent future occurrences.
- Maintained extensive knowledge of industry regulations, keeping up-to-date with changes impacting the reconciliation process.
- Supported audit preparation with thorough documentation of all reconciliations, reducing time spent during audits.
- Analyzed data trends to proactively identify potential issues before they escalated into larger problems affecting financial statements.
- Streamlined daily reporting information entry for efficient record keeping purposes.
- Gathered, evaluated and summarized account data in detailed financial reports.
- Handled day-to-day accounting processes to drive financial accuracy.
Education
Associate of Science -
Delaware Technical Community College
DECertified Nursing Assistant
Delaware Technical Community College
DEMedical Assistant Certification
Dawn Career Institute
Newark, DEHigh School Diploma -
Newark High School
Newark, DESkills
- Vital signs monitoring
- Behavioral management
- Medication assistance
- In-home rehabilitation support
- Care plan management
- Customer relations
- Administrative support
- Claims processing
- Medical billing
- Data entry
- Claims investigation
- Microsoft office
- Data analysis
- HIPAA compliance
- Medical office administration
- Office administration
- Scheduling
Timeline
HHA / CNA
Bayada Home Health
02.2022 - Current
Research Claims Representative
Phillips & Cohen Associates Ltd.
09.2020 - Current
Reconciliation Specialist
JPMorgan Chase
09.1999 - 10.2019
Associate of Science -
Delaware Technical Community College
Certified Nursing Assistant
Delaware Technical Community College
Medical Assistant Certification
Dawn Career Institute
High School Diploma -
Newark High School