Alisha Charles
Jacksonville,FL
Summary
At Wawa, I excelled as a Sales Associate and Customer Care Supervisor, leveraging my strong customer service and sales development skills to consistently exceed sales targets. My proactive approach and ability to foster team collaboration resulted in significant improvements in customer satisfaction and team efficiency. With a knack for problem-solving and a commitment to professional growth, I drove business success by implementing effective sales strategies and enhancing customer engagement. Doing the right thing and doing things right!
Overview
4
4
years of professional experience
1
1
Certification
Work History
Sales Associate
Wawa
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Keeping a high level of knowledge on our product I Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build, relationships, rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Assessed customer needs and utilized suggestive selling techniques to drive sales. They said I could sell a snow cone to an Eskimo
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Developed new relationships by actively engaging with potential customers and highlighting the benefits of our product offerings that I could stand on.
- Enhanced team productivity by fostering a positive work environment , being an active listener and providing support to colleagues as needed.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction and overall the H.O.B
- Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases. Retail is detail!
- Participated in team meetings and training sessions regularly for continuous professional development within the retail industry went through several intense interviews.
- Provided personalized shopping experiences for repeat customers by remembering their , names, what they like to drink, or eat and offered tailored recommendations.
- Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
- Collaborated with team members to achieve monthly sales revenue.
- Enhanced store revenue by consistently exceeding personal sales targets through effective customer engagement and product knowledge all in a timely manner.
- Led team meetings focused on sales techniques and product features, also giving them a little authority boosting overall team performance.
- Collaborated with management team to develop sales strategies and goals, aligning with company objectives making time more efficient in everyone on the same page.
- Monitored sales trends to adjust sales strategies and meet changing customer demands. Signage went out every Sunday so there's always something new to promote or sell!
- Provided training to new staff on sales techniques and store procedures, ensuring consistent customer service experience.
- Being frustrained and efficient in all areas of the store I could streamline checkout process, significantly reducing wait times and improving customer satisfaction.
- Managed inventory, cycle counts, received product from vendors and making sure all spoilage was documented to ensure product availability, contributing to uptick in sales.
- Utilized CRM tools to track customer interactions and sales, enhancing effectiveness of follow-up communications.
- Developed comprehensive product knowledge, enabling effective upselling and cross-selling.
- Implemented feedback from customer surveys to improve shopping experience and meet customer needs. Also doing this
- Resolved customer complaints with patience and understanding giving them a reason to come back, restoring their confidence and making them a repeat customer.
- Managed efficiently 3-4 cash registers, self checkout, and being held accountable for both safes.
- Stocked merchandise, clearly labeling items, and arranging according to product, utilizing the sap also temping the cold and hot items every 4 hours to ensure there was no time temperature abuse to the product and that it was in food regulation guidelines.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions. Retail is detail!
- Created inviting environment for customers by maintaining store organization, safety, and cleanliness.
- Volunteered for extra shifts during holidays and other busy periods or when people called out or just needed that day off to alleviate staffing shortages.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs daily.
- Maintained up-to-date knowledge of store sales, payment policies and security standards. H.O.B
- Used in-store system to locate inventory and place special orders for customers. Also using the app tree to put in a ticket for maintenance.
- Recommended complementary purchases , free samples and gift cards to customers, increasing revenue.
- Monitored customers and Associates for signs of security concerns and any escalated issues were reported to upper management.
- Worked to meet or exceed special targets for promotions or special donations and specific product. , boxed and weighed bakery department products donated and spoiled waste maintaining full shelves and even sometimes overstocked product.
- Performed cash, card, and check transactions also selling alcohol lottery tickets and tobacco products to complete customer purchases.
Customer Care Supervisor
Wawa
10.2020 - 06.2024
- Facilitated open communication channels within the team, promoting idea sharing and problem-solving discussions. Making executive decisions based on the feedback I received.
- Maintained a strong working knowledge of industry best practices while being diverse and incorporating them into team processes where appropriate. Such as roll deployment and knowing who my Movers and my potentials are.
- Championed employee development opportunities by identifying skill gaps and recommending relevant training courses.
- Managed escalated volumes of customers, professionally, resolving customer concerns in a timely manner while actively listening and maintaining excellent rapport.
- Collaborated with cross-functional teams to develop solutions for recurring customer complaints We set a plan and follow through with them.
Education
Graduate -
Columbia High
Lake City Florida2001
Skills
- Customer Service
- Teamwork and Collaboration
- Time Management
- Problem-solving skills
- Listening Skills
- Multi-tasking strength
- Problem-Solving
- Excellent people skills
- Reliable and punctual
- Cash Handling
- Verbal/written communicationn
- , rotating and stocking fifo
- Cash Handling Accuracy
- Conflict Resolution
- Store Opening and Closing
- Product Sales
- Complex Problem-Solving
- Sales Strategies
- POS System Operation
- Meeting deadlines
- Merchandising knowledge
- Upselling
- Retail Store Operations
- Professional Demeanor
- Adapt to diverse groups
- Inventory Tracking
- Inventory Control
- Merchandise Display
- Product Recommendations
- Order Processing
- Business Development
- Product Promotions
- CRM software proficiency
- Self-Checkout Assistance
- Dining area maintenance
- Sales Pipeline Management
- Friendly and Helpful
- Honest and Dependable
- Strong Communication and Interpersonal Skills
- Attention to Detail
- Reliable and Responsible
- Customer Assistance
- Adaptable and Flexible
- Organization
- Creative Thinking
- Positive Customer Engagement
- Team Leadership
- Decision-Making
- Inventory and Stocking
- Flexible Hours
- Product Knowledge
- Store Organization
- Engaging with Diverse Customers
- Ability to Lift 40 pounds
- Safety and Cleanliness Standards
- Sales and Promotions
Accomplishments
- Awarded “Employee of the Month” twice once in 2020 at the very first store I started . then again in 2023 by the area manager.!
- Supervised team of 6 staff members.
- Was promoted up the pipeline three levels in 3 years from associate to supervisor.
- Serve Safe certified
Certification
ServSafe
Additional Information
I have a passion for customer service, I love the interaction and then selling them what they love.
Timeline
Customer Care Supervisor
Wawa
10.2020 - 06.2024
Sales Associate
Wawa
Graduate -
Columbia High