Alisha Clark
Pelham,AL
Summary
Experienced with managing office operations, scheduling, and administrative tasks. Utilizes organizational skills and effective communication to ensure smooth workflow and office efficiency. Track record of supporting team collaboration and adapting to dynamic work environments, ensuring reliable performance.
Overview
15
15
years of professional experience
Work History
Office Administrator
Shelby County License Office
10.2023 - Current
- Work directly with the Operations Manager to ensure efficient daily operations
- Ensure website information is up to date
- Create or update Standard Operating Procedures
- Ensure monthly auditing is in balance
- Assist managers and assistant managers when needed
- Ensure all policies and procedures are being followed
- Ensure daily internet and online new registrations are being processed and balanced
Assistant Supervisor
Shelby County License Office
10.2020 - 10.2023
- Assist customers with renewing car tag(s)
- Assist Customer Service Representatives with any questions or concerns
- Daily balancing of reports for the office such as titles and MLI’s
- Answer phone calls and live CHAT for the license office
- Work alongside the office supervisor to ensure daily operations are in order
- Driver’s License Renewal
License Clerk II
Shelby County Commission
10.2015 - Current
- Assist customers with renewing car tag(s)
- Apply for Title and/or Replacement Title when a customer has purchased a vehicle
- Issue new and renew Business License
- Issue Conservation License
- Submit responses for MLI suspensions
- Driver’s License Renewal
- Assist other Clerks with any questions regarding transactions
Teller
Avadian Credit Union
12.2014 - 10.2015
- Answer multi-line phone
- Process Deposits/Payments in a timely manner
- Assist members with any questions or concerns on their accounts
- Balance cash drawer and Vault
Administrative Assistant
Union State Bank/Sterne Agee & Leach, Inc.
07.2012 - 12.2014
- Assist Investment Advisor for Sterne Agee and Leach, Inc. as well as OREO Manager for Union State Bank
- Prep/Process New Account paperwork for Investment Clients
- Assist with placing sells on investment accounts for withdrawals from IRA
- Create Spreadsheets using data collected for OREO Manager
- Keep property listings up to date on Union State Bank Website
Customer Service Representative/Teller
Union State Bank
10.2011 - 07.2012
- Open new accounts such as Checking, Savings and Share Certificates
- Assist customers with issues on accounts including holds, unfamiliar transactions or fees
- Process customer requests for new or replacement Debit Cards for accounts
- Process deposits/payments for customers
Member Services Representative
Bank Fund Staff Federal Credit Union
05.2011 - 09.2011
- Open new accounts such as Checking, Savings and Share Certificates
- Assist members with issues on accounts including holds, unfamiliar transactions or fees
- Process member requests for new or replacement Debit Cards for accounts
- Placed notations on accounts for travel to lessen the chance of the cards being blocked
Account Services Representative
Bank Fund Staff Federal Credit Union
11.2010 - 05.2011
- Count Cash and Balance Drawer at the end of every day
- Process ATM/Express Box Deposit’s made by members
- Conduct transactions correctly but in a timely manner
- Assist members with issues on accounts including holds, unfamiliar transactions or fees
- Scan work throughout the day for balancing
Education
Bachelor of Arts - Business Management
American Military University
Charles Town, WV02-2026
Skills
- Time management
- Customer engagement
- Payroll
- Report preparation
- Staff management
- Employee supervision
- Organizational skills
- Multitasking Abilities
- Reliability
- Office management
SUMMARY OF QUALIFICATIONS
- Experienced in verifying customer identification and processing new account applications
- Skilled in maintaining confidential and official documentation
- Conducted monthly security audits on teller lines and ensured compliance with organizational policies
- Proficient with Microsoft Windows, Microsoft Word, Microsoft Excel, and Microsoft Office
Timeline
Office Administrator
Shelby County License Office
10.2023 - Current
Assistant Supervisor
Shelby County License Office
10.2020 - 10.2023
License Clerk II
Shelby County Commission
10.2015 - Current
Teller
Avadian Credit Union
12.2014 - 10.2015
Administrative Assistant
Union State Bank/Sterne Agee & Leach, Inc.
07.2012 - 12.2014
Customer Service Representative/Teller
Union State Bank
10.2011 - 07.2012
Member Services Representative
Bank Fund Staff Federal Credit Union
05.2011 - 09.2011
Account Services Representative
Bank Fund Staff Federal Credit Union
11.2010 - 05.2011
Bachelor of Arts - Business Management
American Military University