ALISHA CLIFFORD
McMinnville,OR
Summary
A reliable and hard-working individual with over 8 years of experience as a receptionist/front desk worker and more than 3 years of experience in the food industry. Recently relocated to Oregon to be closer to family and embrace the beauty of the Pacific Northwest. Excels in various facets of customer service, demonstrating exceptional organization, attention to detail, and strong communication skills. Consistently delivers results whether working in a team or independently. Thrives in fast-paced work environments and has honed multitasking abilities. With a unique combination of skills, traits, and experiences, will be a valuable asset to your company.
Overview
14
14
years of professional experience
Work History
Receptionist
Companion Pet Clinic
01.2023 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Corresponded with clients through email, telephone, or postal mail.
- Kept reception area clean and neat to give visitors positive first impression.
- Helped out doctors and techs when needed for appointments, i.e. nail trims, immunizations, restraining patients for blood draw, sample collection.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Operated multi-line telephone system to answer and direct high volume of calls.
- Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
Hostess & Housekeeper
Marriott Woodwards
08.2021 - 09.2022
- Cleaned rooms in accordance with hotel policies and regulations
- At Woodwards (hotel restaurant) I greeted guests and explained the process of how the restaurant works in order to ease the workload of the servers, as well as hand out appropriate coupons to members of certain groups staying at the hotel
- My side work included cleaning and sanitizing the host station and the servers bill books, polishing and folding silverware, restocking dishes, snacks, and drinks, as well as cleaning the elite members' lounge
- I also helped out the servers and managers with their tasks when they were busy.
Receptionist/Camp Counselor (Kennel Tech)
Camp Bow Wow
06.2015 - 07.2021
- Answered customer calls and e-mails to resolve questions or concerns
- Responsible for coordinating clients boarding, daycare, and grooming reservations
- Made interview packets for new customers
- Responsible for feeding and administering medications to dogs
- Recorded eating and behavioral habits
- Supervised group play yards to ensure the safety of both the dogs and employees
- Cleaned play yards, kennels, lobby, etc
- Multi-tasked in a fast-paced work environment
- Worked effectively both on my own, and alongside team members.
Delivery Driver
Jet's Pizza
06.2012 - 12.2015
- Delivered food to customers' homes and workplaces in a timely manner
- Assisted with making salads, stocking, and clean up.
Housekeeper
Merry Maids
01.2011 - 01.2012
- Cleaned customers' homes in accordance with company rules, regulations, and practices
- Dusting, vacuuming, mopping, scrubbing, etc.
Education
Oakland Community College
Auburn Hills, MISkills
- Organizational skills
- Time management skills
- Telephone skills
- Data Entry
- File/records maintenance
- Computer proficient
- Supply replenishment
- Detail-oriented
- Customer service
- Verbal and written communication
- Courteous and Professional
- Pet care
Timeline
Receptionist
Companion Pet Clinic
01.2023 - Current
Hostess & Housekeeper
Marriott Woodwards
08.2021 - 09.2022
Receptionist/Camp Counselor (Kennel Tech)
Camp Bow Wow
06.2015 - 07.2021
Delivery Driver
Jet's Pizza
06.2012 - 12.2015
Housekeeper
Merry Maids
01.2011 - 01.2012
Oakland Community College
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