Hi, I’m
Alisha Cook
Rogers,AR
Summary
Talented Team Leader experienced and dedicated to enhancing employee satisfaction and business success. Diplomatic and friendly with proven commitment to employee training. Hardworking team player bringing necessary experience and knowledge to tackle any operational demand.
Overview
19
years of professional experience
3
years of post-secondary education
Work History
Georges Batesville, AR
Machine Operator/Team Leader
03.2021 - 09.2022
Job overview
- Set up and ran machinery to produce exceptional products for industrial needs.
- Calibrated, tested, and adjusted machine settings or controls in preparation for production operations.
- Updated daily production logs and informed management of production incidents or non-conformance issues.
- Mentored and guided employees to foster proper completion of assigned duties.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Used problem-solving and issue-resolution skills to promptly and successfully address production problems.
Wood-Lawn Nursing HomeBatesville, AR
Certified Nursing Assistant
01.2012 - 02.2019
Job overview
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
AL TransportLocust Grove, AR
Customer Service Representative
06.2003 - 12.2011
Job overview
- Answered constant flow of customer calls with minimal wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
Education
Southside High SchoolBatesville, AR
High School Diploma
08.1999 - 05.2002
Southern New Hampshire UniversityHooksett, NH
Bachelor of Arts from Substance Abuse Counselor
04.2023 - Current
Skills
Operations support
Equipment monitoring
Logistics
OSHA guidelines
Safety processes and procedures
Staff education and training
Knowledgeable in Microsoft Office 365
Telemarketing expertise
Timeline
Southern New Hampshire University
Bachelor of Arts from Substance Abuse Counselor
04.2023 - Current
Machine Operator/Team Leader
Georges
03.2021 - 09.2022
Certified Nursing Assistant
Wood-Lawn Nursing Home
01.2012 - 02.2019
Customer Service Representative
AL Transport
06.2003 - 12.2011
Southside High School
High School Diploma
08.1999 - 05.2002