Alisha Cotte
Norwalk,CT
Summary
Well-organized Medical Secretary with demonstrated knowledge of healthcare procedures and administrative operations. Versed in insurance forms, charts and other business correspondence. Detailed understanding of complex office and database systems for maintaining secure patient information.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Owner
C O T T E, LLC
Norwalk, CT
10.2018 - Current
- Kept up-to-date on regulatory changes affecting business operations.
- Managed operations budgeting, accounts payable and accounts receivable and payroll.
- Promoted business on social media platforms to maximize brand identity and generate revenue.
- Supervised company social media and marketing efforts to expand brand awareness and attract new customers.
- Kept records for production, inventory, income, and expenses.
- Determined pricing for products or services based on costs and competition.
- Resolved customer complaints in a timely manner while maintaining a positive attitude.
- Monitored customer service standards in order to maintain high levels of customer satisfaction.
Medical Secretary
Pediatric Cardiology Assoc (61st Street Corp)
Darien, CT
02.2017 - 02.2021
- Answered incoming calls in a professional manner and directed them to the appropriate personnel.
- Coordinated referrals between primary care physicians and specialists as required.
- Prepared correspondence such as letters, reports or memos on behalf of the office staff.
- Scheduled laboratory tests, imaging studies and other procedures as requested by the physician.
- Responded to inquiries from patients regarding billing, scheduling and appointment changes.
- Ordered office supplies when needed while monitoring inventory levels at all times.
- Ensured HIPAA compliance was maintained throughout the practice by following protocols.
- Greeted patients upon arrival, collected medical history, and verified insurance coverage.
Inspection Clerk
Park City Communities
Bridgeport, CT
11.2015 - 06.2016
- Performed follow up calls to confirm scheduled appointments.
- Resolved customer complaints in a professional manner.
- Generated daily reports on the number of booked, canceled, rescheduled appointments.
Medical Receptionist
Excel Partners
Norwalk, CT
04.1998 - 07.2015
- Maintained confidentiality of patient information according to HIPAA regulations.
- Performed data entry tasks related to billing and collections procedures.
- Greeted and checked in patients, updating patient information in computer system.
- Processed referrals for specialist care when requested by physicians or patients.
- Answered incoming calls, responding to inquiries from patients and other medical offices.
Education
High School Diploma -
Brien Mcmahon High School
Norwalk, CT06-1990
Skills
- Organizational Skills
- Excellent Communication
- Teamwork and Collaboration
- Organization and Time Management
- MS Word, Excel, and Outlook
- Attention to Detail
- Epic
Certification
- Notary Repblic
Timeline
Owner
C O T T E, LLC
10.2018 - Current
Medical Secretary
Pediatric Cardiology Assoc (61st Street Corp)
02.2017 - 02.2021
Inspection Clerk
Park City Communities
11.2015 - 06.2016
Medical Receptionist
Excel Partners
04.1998 - 07.2015
High School Diploma -
Brien Mcmahon High School