Alisha Cruz

Ensured accurate order fulfillment.

• Assisted customers with inquiries, ensuring prompt and accurate responses to enhance satisfaction.
• Processed shipments and tracked deliveries using company logistics software to maintain operational flow.
• Collaborated with team members to resolve customer issues efficiently, improving service delivery times.
• Documented customer interactions in CRM system, maintaining detailed records for future reference and analysis.

• Processed customer transactions efficiently using point-of-sale systems.
• Maintained accurate cash drawer balance throughout shifts.
• Assisted customers in locating products and provided exceptional service.
• Handled returns and exchanges according to store policies.