Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Alisha Danno

Naples,FL

Summary

Highly organized Client Service Associate possesses strong communication, problem-solving, and multitasking skills. Skilled in building strong relationships with clients and providing quality service. Solid background in financial services, accounting fields and healthcare.

Overview

26
26
years of professional experience
1
1
Certification

Work History

Client Service Coordinator

CLA (CliftonLarsonAllen)
03.2023 - 06.2023

• Supported regional wealth advisor's team, and worked with other regional operations staff on client service matters.
• Processed and tracked business paperwork.
• Managed and resolved client service problems.
• Data entry and maintained CRM database management.
• Reached out to clients for various operational tasks relating to financial planning and investment advisory processes.

Portfolio Administrator

Aviance Capital Partners
12.2015 - 02.2023

• Set up new accounts and scheduled reviews.
• Coordinated and maintained calendars of the Portfolio Advisors' Team.
• Assisted clients with cash movement in Charles Schwab Advisor Center and Fidelity systems.
• Assisted the Owner, Chief of Operations, and the Advisors' Team with daily operations.
• Greeted clients and vendors, answered phones, responded to client correspondence, and prepared reports.

Business Office Manager

CPWR, LLP
12.2007 - 01.2014

• Managed budgets for vendor contracts and provided input which reduced company expenses.
• Handled accounting process for firm to include A/P, A/R, billing, invoicing, and time sheet entry.
• Assembled and processed tax returns, financial statements, and engagement letters.
• Maintained client and vendor files, and managed inventory and supplies.
• Prepared spreadsheets and managed client data, utilizing accounting software and data entry skills.

Business Office Manager

Barry N. Finkelstein, CPA
11.2004 - 07.2007

• Provided bookkeeping services to the firm: A/R, A/P, payroll spreadsheets and processed payroll.
• Assisted with the production of client newsletters and coordinated printing/mailing.
• Assembled tax returns for individuals and corporations.
• Conducted new employee orientation and administered employee benefit programs.

House Staff Coordinator

Texas Scottish Rite Hospital For Children
05.2002 - 05.2004

• Provided administrative duties for the fellows and residents which included their professional credentialing process, orientation, and touring of the hospital.
• Maintained calendars and scheduled appointments for doctors.
• Planned/coordinated projects, meetings, and business trips.

Medical Secretary IV

Strong Memorial Hospital, University Of Rochester
03.2000 - 07.2001

• Provided administrative assistance to the attending physician.
• Transcribed doctor reports.
• Verified and coded services using ICD and CPT codes to ensure accurate billing.
• Scheduled surgeries and other procedures.

Medical Secretary III, Radiation Oncology

Strong Memorial Hospital, University Of Rochester
08.1997 - 03.2000

• Provided secretarial and administrative assistance to the Professor of Radiation Oncology.
• Transcribed doctor reports.
• Organized and filed medical documents, reports, and charts.
• Supervised file clerks and student clerks.

Education

Completed Coursework Towards Business Administrati

Monroe Community College
Rochester, NY
2001

Completed Coursework Towards Psychology

University of Rochester
Rochester, NY
2000

Associate of Science - Medical Business Administration

Rochester Business Institute
Rochester, NY
07.1997

Skills

  • CRM software knowledge
  • Customer Relations
  • Client Relationship Building
  • Time management expertise
  • Strong Organization
  • Exceptional communication
  • Salesforce Experience
  • Client Support
  • Meeting deadlines
  • File Management
  • Scheduling and Planning

Certification

Notary Public, State of Florida since 2017 - Present

Timeline

Client Service Coordinator

CLA (CliftonLarsonAllen)
03.2023 - 06.2023

Portfolio Administrator

Aviance Capital Partners
12.2015 - 02.2023

Business Office Manager

CPWR, LLP
12.2007 - 01.2014

Business Office Manager

Barry N. Finkelstein, CPA
11.2004 - 07.2007

House Staff Coordinator

Texas Scottish Rite Hospital For Children
05.2002 - 05.2004

Medical Secretary IV

Strong Memorial Hospital, University Of Rochester
03.2000 - 07.2001

Medical Secretary III, Radiation Oncology

Strong Memorial Hospital, University Of Rochester
08.1997 - 03.2000

Completed Coursework Towards Business Administrati

Monroe Community College

Completed Coursework Towards Psychology

University of Rochester

Associate of Science - Medical Business Administration

Rochester Business Institute
Alisha Danno