Seeking employment to further my skills and experience resolving customer inquiries. Utilizes communication and empathy to build rapport and ensure satisfaction. Knowledge of troubleshooting and issue resolution.
Work History
customer care representative
1 Year 9 Months
Heartland Bank and Trust | 12.2024 - Current
Customer-focused professional with experience in digital banking, verification processes, and CRM systems.
server
1 Year 4 Months
Garden of Paradise | 01.2024 - 05.2025
chef/server
1 Year 1 Month
Barrel House | 03.2023 - 04.2024
Key responsibilities include adhering to company standards while practicing safe food handling and maintaining guest satisfaction.
server and prep cook
1 Year 10 Months
Alexander's Steakhouse | 05.2021 - 03.2023
Fine dining with an emphasis on presentation with knowledge of wine menu, pairings, and cuts of meat.
home educator
8 Years 11 Months
06.2012 - 05.2021
As a home educator I created my own curricula, mastered many skills in networking and organizing, all while being fully self motivated with goals and grade standards. Expert on the spiral learning method.
Education
- Culinary arts and Pastry
Art Institute of San Francisco | San Francisco, CA | 03-2009
Skills
Customer service
Call handling
Call center experience
Payment processing
Customer relations
Data entry
Documentation and reporting
Multitasking and organization
Adaptability and flexibility
Active listening
Certification
State of Illinois BASSET Certified [March 2022], Food Handler Certificate - Illinois [March 2022], CPR - training completion certificate [February 2023]