Professional Summary
Overview
Work History
Education
Skills
Certification
Timeline

Alisha Darnall

Heartland Bank and Trust
Bloomington,IL
1
Certification
14
years of professional experience

Seeking employment to further my skills and experience resolving customer inquiries. Utilizes communication and empathy to build rapport and ensure satisfaction. Knowledge of troubleshooting and issue resolution.

Work History

customer care representative

1 Year 9 Months
Heartland Bank and Trust | 12.2024 - Current
  • Customer-focused professional with experience in digital banking, verification processes, and CRM systems.

server

1 Year 4 Months
Garden of Paradise | 01.2024 - 05.2025

chef/server

1 Year 1 Month
Barrel House | 03.2023 - 04.2024
  • Key responsibilities include adhering to company standards while practicing safe food handling and maintaining guest satisfaction.

server and prep cook

1 Year 10 Months
Alexander's Steakhouse | 05.2021 - 03.2023
  • Fine dining with an emphasis on presentation with knowledge of wine menu, pairings, and cuts of meat.

home educator

8 Years 11 Months
06.2012 - 05.2021
  • As a home educator I created my own curricula, mastered many skills in networking and organizing, all while being fully self motivated with goals and grade standards. Expert on the spiral learning method.

Education

- Culinary arts and Pastry

Art Institute of San Francisco | San Francisco, CA | 03-2009

Skills

Customer service
Call handling
Call center experience
Payment processing
Customer relations
Data entry
Documentation and reporting
Multitasking and organization
Adaptability and flexibility
Active listening

Certification

State of Illinois BASSET Certified [March 2022], Food Handler Certificate - Illinois [March 2022], CPR - training completion certificate [February 2023]

Timeline

customer care representative

Heartland Bank and Trust
12.2024 - CurrentRead More

server

Garden of Paradise
01.2024 - 05.2025Read More

chef/server

Barrel House
03.2023 - 04.2024Read More

server and prep cook

Alexander's Steakhouse
05.2021 - 03.2023Read More

home educator

06.2012 - 05.2021Read More

Art Institute of San Francisco

from Culinary arts and Pastry
Read More
Alisha Darnall