A prior military service member with an Interior Communications MOS, and a prior civilian customer service specialty, seeking a Remote Customer Service role, utilizing exceptional interpersonal and problem-solving skills to deliver superior service and proactive customer resolution. Driven to implement impeccable customer service processes, expedite customer support, and devise innovative solutions for customer inquiries. Committed to driving customer satisfaction and bottom-line growth for the organization.
Hi, I’m
Alisha Demoss
Norfolk,VA
Summary
Overview
12
years of professional experience
Work History
United States Navy
Interior Communications
06.2020 - 06.2024
Job overview
- Operate, troubleshoot, and perform on interior communications systems; and ship’s control, entertainment, and navigation systems.
- Provide mentorship to develop junior sailors; prepare progress reports and maintenance schedules for Interior Communications systems for and, during overhaul periods.
- Aided in the prevention of critical system failures by consistently identifying potential risks during routine maintenance procedures.
- Ensured mission readiness by maintaining vital ship-to-shore communications during deployments and exercises.
Seaworld San Diego
Warehouse Associate
04.2012 - 04.2018
Job overview
- Cleaned and maintained the warehouse in compliance with OSHA safety standards
- Stacked and stored pallets at the end of the shift to keep warehouse clean and organized
- (Worked multiple positions while a part of this company)
- Performed inventory control, such as counting, and stocking merchandise.
- Prepared orders for daily shipment by picking, packing, and labeling merchandise.
Sun Diego Boardshops
Assistant Manager
09.2012 - 02.2018
Job overview
- Greeted customers in a timely fashion while quickly determining their needs
- Maintained knowledge of current sales and promotions, policies regarding payment and exchanges and security practices
- Completed all cleaning, stocking and organizing tasks in assigned sales area
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Built relationships with customers to increase likelihood of repeat business.
- Supervised the store, and a staff of 10 team members during day-to-day operations to meet performance, quality and service expectations.
Education
San Diego School of Creative And Performing ArtsSan Diego, CA
High School Diploma
06.2012
University Overview
Skills
- Excellent customer service
- Maintenance Scheduling
- Electrical Troubleshooting
- Shift Scheduling
- Coaching and Mentoring
- Performance monitoring
- Stock management
- Safety mindset
- Friendly and outgoing
- Low Voltage Wiring
Accomplishments
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised and scheduled a team of 10 retail staff members.
- Single-handedly corrected 173 trouble calls during fiscal year 2022 to Baltic Sea deployment.
- Completed 423 planned maintenance actions totaling 542 man hours across 3 work centers.
Timeline
Interior Communications
United States Navy
06.2020 - 06.2024
Assistant Manager
Sun Diego Boardshops
09.2012 - 02.2018
Warehouse Associate
Seaworld San Diego
04.2012 - 04.2018
San Diego School of Creative And Performing Arts
High School Diploma