Alisha Dennison
Lexington,KY
Summary
Accomplished Operations Manager with a proven track record at Amazon, enhancing operational efficiency and team collaboration. Expert in shipping procedures and warehouse safety, I spearheaded initiatives that significantly increased productivity by 30%. Skilled in analytical thinking and team building, I excel in fast-paced environments, driving continuous improvement and achieving results.
Overview
14
14
years of professional experience
1
1
Certification
Work History
FC Associate
Amazon
10.2023 - 05.2024
- Maintained compliance with company safety policies and called violations to attention of management.
- Unloaded deliveries into warehouse and arranged contents in designated storage areas.
- Followed procedures at all times for personal and team safety.
- Selected packing materials based on size, quantity and fragility of package contents.
- Evaluated merchandise for irregularities, flaws or damage prior to packing.
- Operated pallet jacks, forklifts and other heavy equipment to transport merchandise throughout facility.
- Printed labels, packaged boxes, and loaded into outbound containers.
- Pulled orders quickly to maintain demanding productivity goals.
- Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
General Manager
Speedway
09.2022 - 10.2023
- Implemented operational strategies and effectively built customer and employee loyalty.
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
- Managed budget implementations, employee evaluations, and contract details.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Developed and implemented strategies to increase sales and profitability.
- Formulated policies and procedures to streamline operations.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Assisted in recruiting, hiring and training of team members.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Trained and guided team members to maintain high productivity and performance metrics.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Operations Manager
Amazon
05.2019 - 09.2022
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Analyzed and reported on key performance metrics to senior management.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
- Assisted in recruiting, hiring and training of team members.
- Reported issues to higher management with great detail.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Trained and guided team members to maintain high productivity and performance metrics.
- Managed purchasing, sales, marketing and customer account operations efficiently.
Team Leader
Resource MFG
01.2018 - 05.2019
- Consistently lifted materials weighing as much as 75 pounds.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Unpacked and repacked items in different quantities and configurations for shipment.
- Strapped items down over protective padding to secure throughout transportation.
- Assembled pallets and crates for secure transportation of materials.
- Verified quantity and description of materials received by checking merchandise against packing list.
- Assisted in receiving, stocking and distribution of merchandise.
- Used machinery and equipment such as box cutters, shrink-wrap guns and electric pallet jacks.
- Helped train new employees in safe practices and warehouse procedures.
- Maintained clean, orderly work environment free of hazards.
- Managed warehouse operations and verified proper shipment procedures.
Operations Manager
Amazon
08.2014 - 12.2017
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Directed initiatives to improve work environment, company culture or overall business strategy.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Increased profit by streamlining operations.
- Developed and implemented strategies to maximize customer satisfaction.
- Analyzed and reported on key performance metrics to senior management.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Reduced operational risks while organizing data to forecast performance trends.
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Assisted in recruiting, hiring and training of team members.
- Reported issues to higher management with great detail.
- Raised property accuracy and accountability by creating new automated tracking method.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Trained and guided team members to maintain high productivity and performance metrics.
Area Manager
Walmart
01.2010 - 08.2014
- Assessed reports to evaluate performance, develop targeted improvements, and implement changes.
- Conducted training sessions to educate employees on best practices and procedures to increase profitability.
- Oversaw budget planning, strategy development, community outreach for organization.
- Resolved conflicts promptly to promote positive environment for customers.
- Developed and implemented strategies to improve customer service and increase sales.
- Transformed underperforming teams into productive, profitable teams.
- Supervised various locations, enforcing high-quality standards of operation.
- Demonstrated products to show potential customers benefits and advantages and encourage purchases.
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
- Organized promotional events and interacted with community to increase sales volume.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Built relationships with customers and community to establish long-term business growth.
- Coached and promoted high-achieving sales and account management employees to fill leadership positions with qualified staff and boost company growth.
- Delivered recommendations to long-term accounts to promote brand awareness to key audience.
- Compiled and analyzed data to determine approaches to improve sales and performance.
- Increased profit margins by effectively controlling budget and overhead and optimizing product turns.
- Prepared sales presentations for clients showing success and credibility of products.
Education
Bachelor In Forensic Science - Forensic Anthropology
The University of Tennessee - Chattanooga
Chattanooga, TNHigh School Diploma - General Studies
Scott County High School
Georgetown, KY05.2008
Skills
- Order Picking
- Stock replenishment
- Shipping procedures
- Loading and unloading
- Warehouse Safety
- Product Inspections
- Product Packaging
- Shipment Preparation
- Quality Control
- Shipping and receiving
- Stock management
- Retail Merchandising
- Pallet arrangement
- Order Fulfillment
- Loss Prevention
- Report Generation
- Warehousing functions
- Team building
- Team Collaboration
- Purchase Order Review
- Shipping procedures understanding
- Organization and Categorization
- Analytical Skills
- Competitive Analysis
- Order documentation
- Quality grading
- Continuous Improvement
- Active Listening
Certification
State Food Safety Food Manager Permit
State Management Permit
Timeline
FC Associate
Amazon
10.2023 - 05.2024
General Manager
Speedway
09.2022 - 10.2023
Operations Manager
Amazon
05.2019 - 09.2022
Team Leader
Resource MFG
01.2018 - 05.2019
Operations Manager
Amazon
08.2014 - 12.2017
Area Manager
Walmart
01.2010 - 08.2014
Bachelor In Forensic Science - Forensic Anthropology
The University of Tennessee - Chattanooga
High School Diploma - General Studies
Scott County High School