Alisha Diaz

• Working dispatch supervisor, answered incoming 911 and administrative calls, enter calls for service into CAD, dispatch calls for service, maintain unit statuses and locations.
• Enter, verify, confirm, quash and clear warrants and articles in ACJIS, run queries and disseminate information to units.
• Department SSO responsible for monthly validations, TOC recertification's, department training and compliance.
• Directly supervise, mentor and train dispatchers.
• Scheduling supervisor responsible for creating and maintaining the schedule and approving time off requests. Approve payroll.
• Assist bureau manager with writing and updating policy.
• Assist bureau manager with hiring by reviewing applications and resumes, contacting applicants, administering Criticall, conducting telephone pre-interviews and oral board interviews.
• Maintain equipment, entering service tickets as needed.

Training and Hiring Supervisor responsible for all aspects of recruitment, hiring and training dispatchers.

Review applications, select applicants moving forward, administer the Criticall test, conduct an informational orientation for applicants, conduct reference checks, monitor the background investigation, send offer letters, complete all phases of the onboarding process.

Conduct an initial four-week classroom for new hires. Schedule and supervise the floor training with a CTO. Review DOR's. Meet weekly with CTO and trainee to discuss progress and develop additional training plan as needed. Determine when the trainee is ready to move on to next phase and be released from training.

APCO certified CTO Instructor responsible for training the trainers.

Cover the floor supervisors as needed.

• Received 911 and non-emergency calls and dispatched calls to appropriate agencies and officers on duty.
• Demonstrated adaptability in adjusting work schedules or assuming additional duties as required for optimal performance within the department.
• Supported fellow dispatchers when needed, fostering teamwork within the department.
• Earned recognition for consistently meeting or exceeding performance metrics regarding call handling, response times, and adherence to policy and procedure.
• Maintained a high level of confidentiality regarding sensitive case information, upholding ethical standards at all times.
• Trained new hires on call taking, information channel and main channel.
• Communications Bureau Union Representative.
• Filled in as shift supervisor as needed.