Alisha Dukeman

• Increased client satisfaction by building strong relationships and addressing their needs promptly.
• Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
• Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
• Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
• Conducted regular account reviews to identify areas for improvement and ensure continued success.

Load Planner that is well-versed in coordinating the routing and scheduling of customer shipments from various DC's within Newell Brands’ network. Focused and detail-oriented with nearly 6 years experience. Experience includes, but is not limited to, Communication and collaboration with with internal and external partners involved in the logistics fulfillment process to ensure timely delivery of goods via carrier selection and scheduling strategies. Experiences also include routing loads via customer routing guides and appointment scheduling using various customer portals and TMS systems.

• Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
• Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
• Trained and mentored new employees to maximize team performance.
• Improved overall team performance by effectively delegating tasks and providing clear instructions.
• Kept employees operating productively and working on task to meet business and customer needs.
• Worked closely with team members to schedule breaks and shifts to meet state regulations.
• Excelled in every store position and regularly backed up front-line staff.

• Conducted regular patrols of facility to detect and deter security threats.
• Recorded incident reports with detailed accounts of occurrences.
• Monitored alarm systems and CCTV footage to enable prompt attention and response.
• Closely monitored alarm systems, responding promptly to alerts and coordinating appropriate action when necessary.
• Maintained a secure environment for employees and visitors by enforcing access control policies and visitor management procedures.
• Prepared and submitted reports to keep management informed of security activities and developments.
• Coordinated with security personnel or other departments to establish safety of visitors and staff.
• Oversaw team of security officers and managed scheduling and performance evaluations.
• Developed and implemented strategies to prevent and respond to security incidents.