Alisha Echols
Boise,ID
Summary
Forward-thinking and cross-functionally collaborative Vice President of Operations dedicated to continuous business improvement focused on proactive problem-solving, enhancing revenue and streamlining operations. Passionate about building empowered teams, leading others to success, and motivating growth in remote, dynamic, and fast-paced settings.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Vice President of Operations
Verified First
Meridian, ID
10.2023 - Current
- Leads, supervises and provided strategic direction for over 60 employees to ensure delivery of industry-best products for clients, while maintaining regulatory adherence.
- Promotes growth of team members, leads and managers within the dept to create real, meaningful paths for upward mobility within the dept.
- Applies excellent problem-solving, process development, and strategic implementation skills to lead and support all areas of operations.
- Hires and manages employees to maximize productivity while training staff on best practices and protocols.
- Sets clear goals to monitor targets and offered real-time input on performance and motivation.
- Supports Executive Team in reviewing, identifying and prioritizing strategic initiatives.
- Identifies issues with production, workforce, and material sourcing and implemented successful solutions.
- Establishes annual performance goals for department and outlined processes for achievement.
- Strategically coordinates operations according to objectives and capabilities, effectively allocating resources to meet demands
- Prepares annual dept budget with controls to prevent overages.
- Evaluates product development strategies and prepared alternative, manual approaches for MVP achievement.
- Assists with marketing plans to reach wider audience and push business prospects closer to conversion.
- Helped launch staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
- Identifies opportunities to improve business process flows and productivity.
- Increased company profits through performance optimization strategies and efficiency improvements.
Director of Operations
Verified First
Boise, ID
08.2022 - 10.2023
- Lead, supervised and provided strategic direction for over 50 employees to ensure delivery of industry-best products for clients, while maintaining regulatory adherence.
- Rebuilt and grew Verifications and Drug Screening teams, including their reporting and KPIs.
- Mentored and supervised diverse workforce, managing scheduling, supervision and performance management.
- Regularly reviewed financial and operational reports to make effective decisions.
- Monitored expenditures to mitigate risk of overages.
- Recruited and hired top talent by selecting qualified individuals to maximize profitability.
- Collaborated with executives to develop and execute strategic business plans.
- Determined and initiated strategic business decisions for quality control purposes, to boost delivery times and achieve cost-effectiveness.
- Oversaw successful implementation of operational strategies and policies to drive organizational growth and productivity.
- Developed systems and procedures to improve operational quality and team efficiency.
- Implemented and taught Scrum methodology to multiple departments/teams.
Operations Personnel Manager
Verified First
Boise, ID
10.2020 - 08.2022
- Managed daily operations of the Public Records, Verifications and Drug Screening departments to ensure excellent performance and regulatory adherence.
- Interviewed, hired and oversaw training of all department team members, including leading the company’s usage of outsourced talent.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Led strategic, dept-wide initiatives, while growing leaders within the dept.
- Reported on all Operations Department’s KPIs, and presented results to company execs.
- Taught and implemented Scrum methodology for multiple depts/teams.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Accounts Receivable Clerk
Verified First
Boise, ID
03.2019 - 10.2020
- Developed and implemented strategies to improve collection processes and reduce overdue payments.
- Identified, researched, and resolved billing variances to maintain system accuracy and currency.
- Used accounting software to reconcile accounts, track income, and generate invoices.
- Monitored accounts to verify compliance with payment terms and schedules.
- Negotiated payment arrangements with customers to establish timely receipt of payments.
- Generated monthly accounts receivable reports to submit developments for management review.
- Reviewed accounts on monthly basis to assess aging and pursue collection of funds.
- Took over Accounts Payable duties, and worked with dept leadership to develop AP process improvements.
City Carrier Assistant
USPS
Boise, ID
06.2018 - 11.2018
- Sorted and carried mail and packages for multiple routes daily, within the city of Boise,
- Kept mail delivery records to track delivered and undelivered items and identify delivery issues.
- Inspected truck equipment and supplies and reported problems and safety hazards to supervisors following each shift.
- Directly interacted with customers to deliver mail, packages, and ordered goods.
Administrative Specialist
Triumph Bancorp
Dallas, TX
01.2013 - 10.2017
- Handled various administrative duties as requested by the CEO and/or the Executive Assistant to the CEO
- Lead multiple, confidential projects concurrently, under tight deadlines and heavy workload
- Managed employee credit cards and company’s sports tickets
- Managed company’s hunting base remotely
- Managed company’s van and BBQ trailer
Education
Bachelor of Arts - English
University of Utah
Salt Lake City, UT05.2007
Bachelor of Arts - Art History
University of Utah
Salt Lake City, UT05.2007
Skills
- Leading, Managing and Optimizing Performance of Teams and Individuals in Remote Environments
- Interviewing, Hiring and Onboarding
- KPI and Reporting Development
- Performance Optimization Strategies
- Leading Strategic Initiatives
- Process Development and Streamlining
- Culture Transformation
- SalesForce
- Atlassian JIRA
- MS Office and Google Workspace
- Leadership Training
Certification
- PBSA Advanced Certification, 2020 (current)
- ScrumMaster Certification, 2019, ScrumAlliance.org (current)
- Idaho Notary, 2020 (current)
Accomplishments
- Rise Program graduation, 2022, Verified First
- Helped develop Verified First’s DEI program, 2021
- Spotlight Award, 2021, Verified First
- Helped develop Verified First's Rise Program for upcoming leaders, 2021
- Created Verified First's Professional Development Book Club, 2020
- Administrative Excellence Award, 2019, Verified First
- UAS remote pilot’s license, 2017
Timeline
Vice President of Operations
Verified First
10.2023 - Current
Director of Operations
Verified First
08.2022 - 10.2023
Operations Personnel Manager
Verified First
10.2020 - 08.2022
Accounts Receivable Clerk
Verified First
03.2019 - 10.2020
City Carrier Assistant
USPS
06.2018 - 11.2018
Administrative Specialist
Triumph Bancorp
01.2013 - 10.2017
Bachelor of Arts - English
University of Utah
Bachelor of Arts - Art History
University of Utah