Alisha Estes
Irvine,KY
Summary
Dynamic and dedicated professional with a strong work ethic and exceptional customer service skills, honed at McDonald's. Proven ability to enhance guest satisfaction through effective multitasking and attention to detail. Experienced in cash handling and fostering positive team collaboration in fast-paced environments. Committed to maintaining high safety and quality standards.
Overview
7
7
years of professional experience
Work History
Food Service Worker
McDonald's
09.2025 - Current
- Assisted in preparation of food items according to established safety and quality standards.
- Operated kitchen equipment, ensuring proper maintenance and cleanliness.
- Provided exceptional customer service during peak hours, enhancing guest satisfaction.
- Collaborated with team members to streamline order processing and reduce wait times.
- Trained new employees on food safety practices and operational procedures.
Beverage Server
Red Mile
09.2021 - 04.2022
- Delivered prompt beverage service, enhancing guest satisfaction in fast-paced environment.
- Assisted customers with beverage selection, providing personalized recommendations to improve their experience.
- Maintained cleanliness and organization of bar area, ensuring compliance with health and safety standards.
- Collaborated with kitchen staff to coordinate timely delivery of food and drinks during peak hours.
- Handled cash transactions accurately, ensuring balanced cash drawer at end of shift.
- Completed mandatory alcohol server training to comply with local regulations and maintain a safe environment for patrons.
- Enhanced customer satisfaction by promptly serving beverages and attending to special requests.
Customer Service Agent
Woodsprings Suites
11.2018 - 04.2021
- Assisted in preparation of food items according to established safety and quality standards.
- Operated kitchen equipment, ensuring proper maintenance and cleanliness.
- Provided exceptional customer service during peak hours, enhancing guest satisfaction.
- Collaborated with team members to streamline order processing and reduce wait times.
- Trained new employees on food safety practices and operational procedures.
Education
High School Diploma -
Estill County High School
Irvine, KYSkills
- Quick learner
- Positive attitude
- Multitasking
- Customer service
- Strong work ethic
- Strong communication skills
- Attention to detail
- Positive attitude and energy
- Team oriented
- Fast-paced environment
- Working quickly
- Cash register operation
- Interpersonal skills
- Basic mathematics
- Complex Problem-solving
- Patient relations
- Interpersonal relationship building
- Friendly and outgoing
- Reliability and punctuality
- Verbal and written communication
- Basic math
- Cash handling experience
Timeline
Food Service Worker
McDonald's
09.2025 - Current
Beverage Server
Red Mile
09.2021 - 04.2022
Customer Service Agent
Woodsprings Suites
11.2018 - 04.2021
High School Diploma -
Estill County High School