Alisha Evans
Myrtle Beach,SC
Summary
Dynamic client services professional with a robust background in engaging directly with industry customers. Expertise in product knowledge, service delivery, and consumer trend analysis has led to consistently high customer satisfaction rates. Recognized for unwavering commitment to ethical standards and fostering customer trust through reliable service.
Overview
30
30
years of professional experience
Work History
Dog Grooming Assistant
Petsense
Conway, SC
10.2024 - Current
- Upheld facility cleanliness standards consistently.
- Sanitized kennels and common areas, minimizing disease transmission among animals.
- Welcomed customers and pets entering grooming premises.
- Ensured comprehensive dog grooming by handling washing, brushing, and drying tasks.
Barber
Lady Janes
Reynoldsburg, OH
08.2023 - 09.2024
- Provided hair care advice, including product recommendations and styling tips.
- Shaped beards and trimmed moustaches with clippers and scissors.
- Followed updated techniques to color and treat hair and produce consistent results.
- Shaved, trimmed and shaped beards and mustaches.
- Sanitized equipment and parts and maintained work areas in neat fashion.
- Clipped and sheared hair into diverse cuts and fades for customers.
- Performed various cuts, trims and shaves using clippers, scissors and razors.
- Employed styling techniques and hair product routines specifically tailored to Afro-textured hair.
- Gave clients complimentary face, neck and scalp massages to promote relaxation.
- Followed trends in hairstyling techniques to increase customer satisfaction and attract new demographics.
Designer
Ulta Salon
Pickerington, OH
08.2021 - 08.2022
- Performed special hair treatments, scalp massages and updated styling techniques to modernize and streamline services.
- Sold conditioner, shampoo, hair treatment, and styling products to educate clients on proper hair care.
- Recommended treatment and styling products to customers to meet current needs or resolve specific concerns.
- Pre-booked future appointments to increase repeat business.
- Pursued continuing education and training to stay up to date with new trends and techniques.
- Set up workstation and treatment room with products, equipment, and supplies to facilitate services .
- Shampooed, conditioned, cut, colored and styled hair according to client's instructions.
- Operated cash registers to receive payments from patrons.
- Trimmed and styled hair for weddings and special occasions to help clients look and feel best on big day.
- Combed, brushed and sprayed hair or wigs to set style.
Salon Manager
Saturday's Hair Salon
Columbus, OH
08.2013 - 11.2020
- Cultivated strong professional relationships with suppliers and key clients to drive long-term business development.
- Established ambitious goals for employees to promote achievement and surpass business targets.
- Coached, developed and motivated team to achieve revenue goals.
- Resolved customer complaints regarding sales and service.
- Conducted regular meetings with staff members to review goals and objectives for the quarter and year.
- Oversaw inventory control for retail products and supplies.
- Managed daily salon operations, including scheduling appointments, customer service, and staff management.
- Utilized successful strategies for sales, customer service and daily operations to continuously improve overall business and customer base.
Crew Member
Five Guys
Reynoldsburg, OH
06.2011 - 08.2013
- Warmly greeted visitors to promote great customer service and positive ordering experience.
- Restocked napkins, condiments and utensils at self-service areas during slow periods.
- Recorded customer orders and communicated clearly to confirm each order.
- Operated grills, deep fryers and griddles safely to avoid accidents or injury.
- Worked with teammates and openly invited coaching from management team.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Processed cash and credit card payments, promptly returning receipts, coin, bills and payment cards to customers.
- Modified requested menu items in POS system to customize orders.
Shift Leader
Taco Bell
Columbus, OH
05.2006 - 05.2008
- Resolved customer complaints promptly and professionally.
- Monitored inventory levels and ordered supplies as needed.
- Analyzed company's expenditures and developed financial models.
- Handled emergency situations with composure and in accordance with company guidelines.
- Upheld company standards and compliance requirements for operations.
- Fostered a team-oriented environment to increase morale and productivity.
- Checked orders for quality and completeness.
- Trained new employees on company policies, operational procedures, and customer service standards.
- Verified that cash drawers contained correct amounts of money during opening and closing shifts.
Crew Member
McDonald's
Louisville, KY
10.2001 - 05.2005
- Coordinated and replenished inventory to enhance operational flow.
- Handled cash and credit card transactions while ensuring fast and accurate payment processing.
- Handled food and beverage transactions at take-out counters to ensure quick service for customers.
- Ensured quality product preparation, adhering to portion control standards.
- Chopped ingredients and prepped food items ahead of lunchtime and dinner rush periods.
Line Cook
Spaghetti Warehouse
Columbus, OH
01.2000 - 05.2001
- Established and maintained open, collaborative relationships with kitchen team to maximize efficiency.
- Cleaned food preparation areas, cooking surfaces, and utensils.
- Cooked multiple orders simultaneously during busy periods.
- Maintained safe operations of food prep equipment to reduce complications and retain safety procedures.
- Performed workstation prep prior to shift start.
- Made meals in accordance with company standards and requirements.
- Communicated effectively with other staff members regarding orders and menu changes.
- Followed health and safety standards to ensure safe working environment for employees and customers alike.
- Cultivated original menu items, precisely executing them to periodically refresh meal portfolio.
Head Cake Decorator
Kroger
Columbus, OH
11.1994 - 06.1999
- Adjusted measurements to align with production requirements.
- Stayed current with emerging cake design trends.
- Collaborated with clients on conceptualizing cake designs, focusing on color, theme, and size.
- Maintained cleanliness of display cases, utensils, and workspaces to ensure sanitary conditions.
- Applied glazes, icings, and diverse toppings to complete baked goods.
- Managed inventory for cake embellishments, frostings, and essential supplies.
Education
High School Diploma -
Independence High School
Columbus, OH06-1997
Ohio State School of Cosmetology
Columbus, OHSkills
- Shift scheduling
- Time management
- Complex Problem-solving
- Staff training and development
- Conflict resolution
- Staff management
- Customer service
- Cooking
- Leadership qualities
- Taking orders
- Teamwork and collaboration
- Supplies monitoring and restocking
- Ordering procedures
- Clear communication
- Food presentation
- Garnishing
- Highly motivated
- Back of house operations
Timeline
Dog Grooming Assistant
Petsense
10.2024 - Current
Barber
Lady Janes
08.2023 - 09.2024
Designer
Ulta Salon
08.2021 - 08.2022
Salon Manager
Saturday's Hair Salon
08.2013 - 11.2020
Crew Member
Five Guys
06.2011 - 08.2013
Shift Leader
Taco Bell
05.2006 - 05.2008
Crew Member
McDonald's
10.2001 - 05.2005
Line Cook
Spaghetti Warehouse
01.2000 - 05.2001
Head Cake Decorator
Kroger
11.1994 - 06.1999
High School Diploma -
Independence High School
Ohio State School of Cosmetology
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