Alisha Faafiti
Tacoma,WA
Summary
Dynamic Assistant Manager at FPI Management with a proven track record in enhancing team productivity and streamlining workflows. Skilled in staff training and customer relations, I successfully implemented strategic planning processes that improved project delivery timelines. Committed to fostering a collaborative environment while driving operational excellence and efficiency.
Professional with strong background in leadership and team management. Proven track record in driving results and ensuring team collaboration. Skilled in strategic planning, problem-solving, and adapting to dynamic environments. Known for reliability, effective communication, and delivering high-quality outcomes.
Overview
14
14
years of professional experience
Work History
Assistant Manager
FPI Management
10.2023 - Current
- Led operational initiatives to enhance team productivity and streamline workflows.
- Developed training materials to onboard new staff and improve retention rates.
- Analyzed performance metrics to identify areas for process improvement and efficiency gains.
- Coordinated cross-departmental projects, ensuring alignment with overall business objectives.
- Mentored junior staff, fostering skill development and promoting a collaborative work environment.
- Implemented strategic planning processes that improved project delivery timelines by optimizing resource allocation.
- Oversaw inventory management systems, enhancing accuracy of stock levels and reducing discrepancies.
- Facilitated regular team meetings to drive communication, share updates, and address operational challenges effectively.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Generated repeat business through exceptional customer service.
Peer Counselor
Sound Integrated Health
03.2021 - 09.2023
- Provided emotional support to clients, fostering a safe and trusting environment.
- Facilitated group sessions, encouraging peer interactions and mutual understanding.
- Assisted in developing individualized care plans tailored to client needs.
- Monitored client progress, documenting observations to inform treatment adjustments.
- Advocated for client needs within the community, connecting them to relevant resources and services for additional support.
- Provided crisis intervention services when necessary, ensuring the safety of both the client and others involved in critical situations.
- Collaborated with other mental health professionals to provide comprehensive care and treatment plans for clients.
Order Management Specialist
Medline
12.2018 - 09.2020
- Streamlined order processing procedures to enhance efficiency and reduce errors.
- Coordinated cross-departmental communication to resolve order discrepancies effectively.
- Implemented system updates to improve tracking and reporting of orders.
- Trained junior staff on order management systems and best practices.
- Analyzed order patterns to identify opportunities for process improvements.
- Led initiatives to optimize inventory management, ensuring timely fulfillment of customer orders.
- Developed and maintained comprehensive documentation for order management processes.
Caregiver
Puget Sound Assisted Living
02.2014 - 11.2019
- Provided compassionate personal care to residents, enhancing daily living experiences.
- Assisted in medication management, ensuring adherence to prescribed regimens.
- Developed and implemented individualized care plans in collaboration with healthcare professionals.
- Monitored residents' health conditions, reporting changes to nursing staff promptly.
- Maintained accurate documentation of care provided, ensuring compliance with regulations.
- Trained new caregivers on best practices for resident care and safety protocols.
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Administered medications as prescribed, ensuring accurate dosage and timely administration for maximum efficacy.
- Prioritized patient dignity, privacy, and autonomy during all aspects of care provision.
Car Hopper
Sonic Drive in
05.2011 - 02.2014
- Assisted customers with food and beverage orders, ensuring accurate and timely service.
- Delivered meals to cars while maintaining high standards of customer satisfaction.
- Collaborated with kitchen staff to ensure efficient order preparation and delivery.
- Learned safety protocols for handling food and operating equipment effectively.
- Engaged with customers to enhance dining experience through friendly interactions.
- Supported team members by sharing knowledge of menu items and specials.
- Communicated with management and associates to set and exceed sales and customer satisfaction goals.
Education
High School Diploma -
Mount Tahoma Highschool
Tacoma, WAAssociate of Arts -
Clover Park Technical College
Lakewood, WASkills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Staff training and development
- Customer relations
- Customer relationship management (CRM)
- Employee performance evaluation
- Business administration
- Business development
- Google drive
- Scheduling and coordinating
- Professional and courteous
Timeline
Assistant Manager
FPI Management
10.2023 - Current
Peer Counselor
Sound Integrated Health
03.2021 - 09.2023
Order Management Specialist
Medline
12.2018 - 09.2020
Caregiver
Puget Sound Assisted Living
02.2014 - 11.2019
Car Hopper
Sonic Drive in
05.2011 - 02.2014
High School Diploma -
Mount Tahoma Highschool
Associate of Arts -
Clover Park Technical College
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