Alisha Fabela
Gilbert,AZ
Summary
Dynamic hospitality professional with a degree in hospitality management, and extensive experience in hotels, restaurants, and country clubs. Proven track record in roles including event manager, restaurant manager, catering, and events operations. Skilled in delivering exceptional customer service, managing events, and optimizing guest experiences. Seeking to leverage my experience in a hospitality position and grow with a company.
Overview
10
10
years of professional experience
Work History
Event Manager
The Hilton Rosemont O’Hare
Rosemont, Illinois
06.2025 - Current
- Provided support to attendees before, during, and after the event, as needed.
- Resolved any issues that arose during the course of an event in a timely manner.
- Served as the primary contact person responsible for responding to inquiries about events.
- Detailing the clients' events.
- Working with the reservation team to ensure clients' rooming.
- Created Banquet Event Orders for the operations team to execute the event.
Restaurant and Event Manager
Gigi Wine Bar and Bistro
Barrington, Illinois
06.2024 - 05.2025
- Managed day-to-day operations of the restaurant, including scheduling, budgeting, and inventory control.
- Oversaw the recruitment, hiring, onboarding, training, scheduling, and evaluation of employees.
- Resolved customer complaints in a professional manner to maintain positive relationships with guests.
- Conducted weekly team meetings to discuss performance issues, and provide feedback.
- Maintained detailed records of sales transactions and daily shift reports.
- Created new menu items based on customer feedback and industry trends.
- Provided exceptional customer service by anticipating guests' needs before they arise.
- Completed thorough opening, closing, and shift-change functions to maintain operational standards each day.
- Updated computer systems with new pricing, and daily food specials.
- Trained front-of-house staff on restaurant policies and procedures, guest service techniques, and communication skills to promote positive experiences.
- Supervised and trained staff in customer service, food handling, and safety protocols.
- Coordinate all of the restaurants' private events from start to finish.
Catering and Events Manager
Sunset Ridge Country Club
Northfield, IL
05.2023 - 06.2024
- Organized vendor contracts, negotiated fees, and ensured compliance with all regulations.
- Developed event themes and concepts to ensure the successful execution of events.
- Coordinated with internal teams to ensure the timely delivery of products and services for events.
- Monitored the budgeting process for each event to ensure cost efficiency.
- Created detailed reports outlining event planning progress, timelines, budgets, and other relevant information.
- Collaborated with clients to identify their goals and expectations for the event.
- Managed logistics related to transportation, catering, entertainment, and decorations for events.
- Ensured effective communication between vendors and suppliers before, during, and after the event.
- Provided on-site support during the day of the event, including problem-solving if necessary.
- Conducted post-event evaluations to measure the success of each program against the objectives set forth by clients.
- Developed promotional materials such as flyers, brochures, or posters for marketing purposes prior to each event.
- Led site walk-throughs and meetings prior to the event to go over checklists and delegate assignments to staff.
- Developed diagrams and floor plans with event setup requirements.
Cocktail Waitress
The Gwen, a Luxury Collection Hotel, Michigan Avenue Chicago
Chicago, IL
04.2019 - 05.2023
- The Gwen Hotel is a luxury collection hotel located in River North, Chicago. I am responsible for maintaining excellent service with a high volume of guests.
- Assisted in setting up for events such as weddings, and private parties.
- Maintained a clean, organized work area throughout the shift.
- Provided excellent customer service by anticipating guests' needs and responding quickly to requests.
- Trained new staff on proper cocktail-serving techniques, procedures, and etiquette.
- Received feedback from customers regarding their dining experience, and responded accordingly.
- Suggested additional menu items, or drinks, upon request by guests.
- Responded promptly to any complaints or issues from customers related to their orders or services.
- Organized seating arrangements for larger parties, as needed.
Maitre D'
Mandalay Bay Convention Center
Las Vegas, NV
02.2016 - 03.2018
- I greeted and welcomed guests to the restaurant, providing excellent customer service.
- Managed reservations and wait list in a timely manner, ensuring all customers were seated promptly.
- Ensured efficient operation of the dining room by managing staff duties and activities.
- Assisted with training new maitre d' staff members on proper protocols and procedures.
- Coordinated with kitchen staff to ensure food was served in a timely fashion.
- Collaborated with other restaurant personnel to ensure the smooth operations of the restaurant's events, functions, and parties.
- Resolved customer complaints or disputes in a professional manner, while maintaining positive relationships with patrons.
- Organized special events, such as wine tastings or holiday-themed dinners.
- Created seating charts for large groups, or private events.
- Supervised employees during shift changes to ensure that closing tasks were completed properly.
Education
Bachelor of Arts - Hospitality Administration And Management
University of Nevada - Las Vegas
Las Vegas, NVAssociate of Science - Hotel Management
College of Southern Nevada
Skills
- Creative problem-solving skills
- Organizational skills
- Teamwork and collaboration
- Interpersonal skills
- Complex problem-solving skills
- Time management
- Clear communication
- Attention to detail
- Familiar with InfoGenesis, Micros
- Office: Excel, Word, Microsoft, and PowerPoint
- Catering coordination
- Food service knowledge
- Guest relations
- Budget management
- Managing events start to finish
- Restaurant operations management
- Staff management
- Food service background
- Staff scheduling
- Delphi
- Social tables
- Sales training
- Pep
- Social Tables
Timeline
Event Manager
The Hilton Rosemont O’Hare
06.2025 - Current
Restaurant and Event Manager
Gigi Wine Bar and Bistro
06.2024 - 05.2025
Catering and Events Manager
Sunset Ridge Country Club
05.2023 - 06.2024
Cocktail Waitress
The Gwen, a Luxury Collection Hotel, Michigan Avenue Chicago
04.2019 - 05.2023
Maitre D'
Mandalay Bay Convention Center
02.2016 - 03.2018
Bachelor of Arts - Hospitality Administration And Management
University of Nevada - Las Vegas
Associate of Science - Hotel Management
College of Southern Nevada