Alisha Florentino
Pineville,LA
Summary
Proven leader and efficient operator, I excelled at Kenco Logistics Services by enhancing warehouse operations and safety, demonstrating expertise in forklift operation and team collaboration. Skilled in OSHA compliance and warehouse management, I significantly improved productivity and reduced accidents, showcasing a commitment to excellence and a results-driven approach. Safety-oriented Forklift Operator knowledgeable about proper handling of heavy machinery, pallet jacks, cherry pickers and forklifts. Works well independently and as part of team. Excellent interpersonal communication skills. Diligent and hard-working candidate ready to contribute solid effort as team member. Thorough and highly organized with excellent communication skills. Reliable worker with strong work ethic. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
31
31
years of professional experience
1
1
Certification
Work History
Forklift Operator
Kenco Logistics Services
02.2024 - Current
- Safely loaded and unloaded trucks using appropriate forklift attachments, reducing the risk of accidents or injuries.
- Improved warehouse efficiency by skillfully operating forklifts to move, locate, and stack materials.
- Wrapped pallets in plastic wrap and attached merchandise tags to prepare for shipping.
- Unloaded materials and goods at designated locations for best project availability.
- Kept warehouse clean and organized by removing debris and returning unused pallets to designated areas.
Cashier Team Lead
Circle. K
07.2023 - 02.2024
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
- Communicated with customers and team members to solve problems.
- Processed both cash and card purchases and returns.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Maintained a clean and inviting checkout area, contributing to an enjoyable shopping experience for customers.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Balanced cash drawers at the end of each shift, ensuring accuracy in financial reporting.
- Resolved customer complaints professionally, maintaining a positive brand image and fostering customer retention.
- Developed strong relationships with repeat customers through friendly service interactions.
- Trained team members on cash register operation and cash handling.
- Quickly and accurately counted drawers at start and end of each shift.
- Managed cash registers, ensuring accurate accounting and reducing discrepancies in daily reports.
- Operated POS cash register and equipment to collect payments.
- Increased customer loyalty and retention.
- Assisted with merchandising tasks as needed to maintain store appearance standards and promote product visibility.
- Assisted customers in locating products, providing knowledgeable recommendations based on their needs.
- Provided backup support during high traffic periods by stepping into cashier roles when necessary.
- Mentored junior cashiers with comprehensive training and ongoing guidance, boosting team performance.
- Contributed to a positive work environment by proactively addressing conflicts among team members.
- Monitored areas for security issues and safety hazards.
- Ensured compliance with company policies regarding returns, exchanges, and check acceptance procedures.
- Conducted regular audits of register funds to minimize potential losses due to theft or error.
- Promoted store loyalty programs to increase repeat business and bolster customer relations.
- Collaborated with management to develop strategies for improving the overall shopping experience.
- Interpreted and enforced operating instructions, procedures and safety rules.
- Controlled merchandise zoning and monitored compliance with merchandising guidelines.
- Coordinated with other departments to address cross-functional concerns and improve overall store operations efficiency.
- Performed cash, card and check transactions to complete customer purchases.
- Operated cash register to record transactions accurately and efficiently.
- Handled cash with high accuracy and took care to check bills for fraud.
- Processed refunds and exchanges in accordance with company policy.
- Used POS system to enter orders, process payments and issue receipts.
- Worked with floor team and managers to meet wide range of customer needs.
- Learned duties for various positions and provided backup at key times.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Set up new sales displays each week with fresh merchandise.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Conducted inventory counts by adding each item in stock and documenting in computer system.
- Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
- Identified and resolved discrepancies and errors in customer accounts.
- Lifted up to Number pounds at once and used forklift to move heavier loads.
- Monitored self-checkout systems and provided help in resolving complex problems.
Drier Feeder Safety Team Lead
Hunt Plywood
01.2019 - 02.2024
- Promoted a positive workplace culture through effective communication, teamwork, and problem-solving skills.
- Demonstrated adaptability in handling various tasks such as operating different types of feeders, loaders, or conveyors according to production requirements.
- Reviewed completed orders for quality and accuracy.
- Multi-tasked to keep all assigned projects running effectively and efficiently.
- Assisted in training new employees on proper feeder operation procedures for optimal performance.
- Collaborated with team members to optimize workflow and improve overall productivity.
- Participated in regular safety meetings, staying up-to-date on best practices for minimizing accidents within the workplace setting.
- Performed quality checks during and after every job was run to make sure project met or exceeded expectations.
- Used automated material moving equipment safely on job, following manufacturer instructions.
- Ran controls to start, stop and pause Type machine to resolve loading issues.
- Operated Type machine by feeding and unloading Type parts safely.
- Safeguarded equipment longevity through diligent inspection, cleaning, lubrication, and component replacement when necessary.
- Anticipated potential issues within the production line by closely monitoring machine performance indicators and promptly addressing any discrepancies observed.
- Enhanced production efficiency by monitoring and adjusting machine settings during operation.
- Performed prescribed maintenance on machinery and equipment in work area to eliminate downtime.
- Streamlined the supply chain by accurately tracking inventory levels and restocking materials as needed.
- Maintained thorough documentation of production data, machine performance metrics, and maintenance activities for accurate record-keeping purposes.
- Performed routine maintenance on workplace equipment to immediately address problems.
- Cleaned warehouse area to maintain safe working environment and reduce airborne particulate matter.
- Supported machinery upgrades, contributing to increased production capacity and reduced waste generation.
- Loaded and positioned raw materials in loading and feeding mechanisms.
- Identified malfunctions or failures by routinely monitoring and analyzing equipment operations.
- Opened and closed gates of belt and pneumatic conveyors using proper safety precautions.
- Followed safety procedures implemented by company to avoid mishaps and accidents.
Worked on Glue Line
Roy Martin
06.2016 - 06.2019
- Managed inventory effectively, maintaining optimal stock levels while minimizing spoilage and waste.
- Incorporated guest and management feedback to deliver unparalleled service and consistently hit profit targets.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.layed wood on conveyer belt.made sure the quality was good and threw the waste down conveyer worked assembly line.safety meeting every week.came in cleaned all our area thoroughly and safely once a week.shipped product out.
Managed Games Drove Semi Across America and Out of
Mid West Concession
09.1993 - 10.2016
- Provided outstanding customer service at pick-up/drop-off locations while displaying professionalism during interactions with clients.
- Communicated effectively with management on any issues encountered during transport or at pickup/delivery locations.
- Developed strong relationships with dispatchers, warehouse staff, and customers for seamless coordination during pickups and deliveries.
- Contributed to a positive team environment through collaboration with colleagues and assisting new drivers with training as needed.
- Managed trip planning efficiently using GPS technology systems for optimal routing options based on current road conditions or construction zones.
- Mitigated potential hazards by adhering strictly to company policies regarding rest breaks and safe driving practices.
- Ensured compliance with all federal, state, and local regulations governing commercial trucking operations.
- Utilized expert knowledge of vehicle systems, mechanics, and maintenance issues for timely resolution of any problems encountered while out on the road.
- Reduced fuel costs by practicing eco-friendly driving techniques and monitoring vehicle performance.
- Improved route efficiency by diligently planning and optimizing delivery schedules.
- Adapted quickly to changing weather conditions, traffic patterns, or route detours for efficient navigation on the road.
- Enhanced customer satisfaction with timely deliveries and consistent communication.
- Assisted in loading and unloading cargo when necessary to expedite delivery times and minimize delays.
- Maintained vehicle safety by conducting thorough pre-trip and post-trip inspections.
- Streamlined paperwork processes by keeping accurate logs of cargo, hours worked, miles driven, and expenses incurred.
- Operated with safety and skill to avoid accidents and delays.
- Maintained daily, legible DOT log book and submitted corresponding documents.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.
- Dropped and hooked trailers and changed configuration of equipment.
- Inspected trucks for malfunctions and reported vehicles to management for corrective action.
- Maximized load safety by balancing, securing, and weighing products.
- Completed regular inspections and maintenance actions, as well as basic equipment repairs, to keep equipment operating at peak levels.
- Loaded and unloaded products at warehouses and customer locations using hand trucks, pallet jacks, and forklifts.
- Kept accurate records of cargo delivery times and vehicle maintenance to provide documentation to dispatch for billing and inventory purposes.
- Obtained necessary permits and licenses to operate various commercial vehicles legally.
- Minimized delays by planning and adjusting routes to account for changing weather and traffic conditions.
- Inspected trucks and trailers before each trip to assess safety and identify maintenance concerns.
- Inspected vehicle before and after trips and logged and reported mechanical problems to avoid unsafe hazards.
- Completed daily inspections, basic maintenance and common repair actions to keep equipment operating at full capacity.
- Determined quickest and safest routes for delivery by using effective planning and organizational skills.
- Complied with truck driving rules as well as company policies and procedures regarding safe vehicle operations.
- Completed routine maintenance on truck to keep in working order.
- Inspected load security and checked for damages.
- Communicated with dispatchers and other office personnel to handle two-way updates and adjust daily schedules.
- Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
- Conferred with dispatch to relay delays, receive route, and adjust plans to meet daily targets.
- Coordinated efficient routes for optimal delivery scheduling and maximum daily performance.
- Managed efficient unloading of freight, inspected merchandise, and documented customer concerns for supervisor.
- Removed and unloaded packages from Type trucks for customer deliveries, using extreme care to avoid damage to goods.
- Managed supplier record tracking and data communications tasks while automating operations to enhance efficiency.
- Secured vehicle to tow truck and checked all attachments for safe operation.
Education
Master Of Business Administration -
Alexandria Votech
Alexandria, La.10.1993
Cosmetology Licence - Cosmetology
Pineville Beauty School
Pineville, LA09.1990
Diploma - Computer Literacy
Kelslo Twin Cities
Alexandria, Louisiana 05.1989
Skills
- Forklift Operation
- Loading and unloading
- Shipping and receiving
- Team Player
- Warehouse Operations
- Warehouse Safety
- Material Handling
- Safety awareness
- Teamwork and Collaboration
- General laborer
- Order Picking
- Order picking and processing
- Safe driver
- Punctual and Reliable
- Palletizing
- Materials Handling
- Problem-Solving
- Material packaging
- Shipping and receiving expert
- OSHA Compliance
- Heavy equipment operations
- Storage and Organization
- Lift Equipment Operation
- Heavy Equipment Operation
- OSHA Workplace Safety
- Materials Movement
- Workplace Cleanliness
- Product Inspection
- Inventory staging
- Shipment Processing
- Inventory Counts
- Dock Operations
- Hand-Eye Coordination
- Equipment operations
- Materials Transport
- Inventory Control
- Equipment operation
- Equipment Inspections
- Stock Rotation
- Warehouse Management
- Hazardous Materials Handling
- Pallet Construction
- Warehouse Management Systems
- Work Planning and Prioritization
- Heavy industrial equipment
- Assembly line experience
- Shipping Documentation
- Stock management
- Customer Service-Oriented
- Documentation
- Freight Counts
- Production Assistance
- Efficient data entry
- Optimizing efficiency
- Production Reporting
- Production Scheduling
- Lifts up to Number pounds
- Production deadline management
- CPR training
- Mentoring and Coaching
- Process Management
- Staff Management
- Customer-focused
- First Aid Certified
- Route logs
- Familiar with WMS
- Material Loading and Unloading
- Storage and Stacking
- Critical Thinking
- Wrapping and Banding
- Load Inspection
- Safe Moving Operations
- Inventory Tracking
- Pallet Disassembly and Assembly
- Waste Prevention
- Battery Recharging
- Cargo Handling
- Vehicle Maintenance
- Belt Conveyor Operation
- Weight Documentation
- Operation Monitoring
- Flatbed Trailer Load Security
- Delivery Information Verification
- Parts Cleaning and Lubrication
- Automated Machinery Operation
- Word Processing
- Scale Operation
- Waste Discharge
- Resource Planning
Certification
- Area of certification Training - Timeframe
- Licensed Job Title - Timeframe
- Area of certification, Company Name - Timeframe
- Certified Job Title, Company Name - Timeframe
Timeline
Forklift Operator
Kenco Logistics Services
02.2024 - Current
Cashier Team Lead
Circle. K
07.2023 - 02.2024
Drier Feeder Safety Team Lead
Hunt Plywood
01.2019 - 02.2024
Worked on Glue Line
Roy Martin
06.2016 - 06.2019
Managed Games Drove Semi Across America and Out of
Mid West Concession
09.1993 - 10.2016
Master Of Business Administration -
Alexandria Votech
Cosmetology Licence - Cosmetology
Pineville Beauty School
Diploma - Computer Literacy
Kelslo Twin Cities
- Area of certification Training - Timeframe
- Licensed Job Title - Timeframe
- Area of certification, Company Name - Timeframe
- Certified Job Title, Company Name - Timeframe
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