Alisha Foline

• Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
• Established open and professional relationships with team members to achieve quick resolutions for various issues.
• Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
• Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
• Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
• Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.

• Followed all company policies and procedures to deliver quality work.
• Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
• Assists with return-to-work efforts between the employee and client
• Reviewed policies to determine appropriate levels of coverage and assist with approval or denial decisions.
• · Weekly Client facing meetings where I present cases to the client for review

• · Coordinated psychosocial assessments, treatment plans and progress notes.
• · Prepared all required treatment records and reports.
• Responded to customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility, and claims.
• Exceeded performance targets through diligent work ethic and focus on results-driven tasks.
• Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.

• Exceeded performance targets through diligent work ethic and focus on results-driven tasks.
• Increased customer satisfaction by addressing and resolving complaints in a timely manner.
• Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
• · Delivered quality customer service to assigned, insured and claimants throughout the entire

claims lifecycle to promote effective service times for all parties