Alisha Ford
Dickson,Tennessee
Summary
I recently moved to Dickson and am originally from Murfreesboro. I have allot different skills that I feel would make me qualified for this job. Hardworking employee enthusiastic about learning field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities.
Overview
17
17
years of professional experience
Work History
Commercial Driver
Classy Taxi
Murfreesboro, TN
07.2023 - 09.2023
- Maintained a clean driving record by adhering to all traffic laws and practicing safe-driving techniques.
- Completed daily route consisting of up to 15-20 stops, focusing on safety and timeliness.
- Kept accurate records of hours driven, miles covered, fuel usage, and maintenance performed to ensure compliance with regulations.
- Conducted thorough pre-and post-trip vehicle inspections, identifying potential issues before they became problems.
Sales Associate
Murfreesboro Auto Parts
Murfreesboro, TN
05.2015 - 06.2017
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
Manager
Jacob's Towing
Murfreesboro
07.2006 - 11.2012
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Maximized performance by monitoring daily activities and mentoring team members.
- Controlled costs to keep business operating within budget and increase profits.
Education
Applied Health Sciences - Medical Assisting
High Tech Institute
Nashville, TNSkills
- Strong Work Ethic
- Safe Driving Practices
- Adaptability and Resilience
- Accurate record keeping
- Critical Thinking
- Adaptability and Flexibility
- Decision-Making
- Dependable and Cooperative
- Customer Relations
- Assisting customers
- Valid driver's license with F endorsement
- Type or edit your skills here
Timeline
Commercial Driver
Classy Taxi
07.2023 - 09.2023
Sales Associate
Murfreesboro Auto Parts
05.2015 - 06.2017
Manager
Jacob's Towing
07.2006 - 11.2012
Applied Health Sciences - Medical Assisting
High Tech Institute