Alisha Franklin
Council Bluffs,IA
Summary
Hardworking and reliable Pharmacy Technician with strong ability in insurance billing. Offering billing support and insurance verificaton. Highly organized, proactive and punctual with team-oriented mentality.
Overview
16
16
years of professional experience
Work History
Pharmacy Technician
Relycare Pharmacy
La Vista, NE
04.2017 - Current
- Transmitted claims to insurance companies for payment and reconciled EOBs.
- Answered telephones to respond to questions or requests.
- Entered prescription information into computer databases.
- Received written prescriptions and refill requests from patients, evaluating information for completeness and accuracy before filling.
- Communicated effectively with doctors and insurance agencies to resolve prescription cost discrepancies.
- Prepared and processed medical insurance claim forms and records.
- Created new customer profiles and updated demographics, allergies and new medications in pharmacy computer systems.
- Computed charges for medication or equipment dispensed to hospital patients and entered data into computer.
Assistant Manager
Culver's Restaurant
Council Bluffs, IA
02.2009 - 10.2016
- Organized schedules, workflows and shift coverage to meet expected business demands.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Delegated daily tasks to team members to optimize group productivity.
- Enforced company policies and procedures to strengthen operational standards across departments.
- Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
- Directed and led employees, supervising activities to drive productivity and efficiency.
- Supervised receiving and stockroom activities to identify opportunities with inventory and prevent shrinkage.
- Assisted supervisor in evaluating employee performance and cultivating improvement initiatives.
- Secured revenue, accurately monitoring transactions and deposits to eliminate discrepancies.
- Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Delegated work to staff, setting priorities and goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Assigned work and monitored performance of project personnel.
- Produced thorough, accurate and timely reports of project activities.
Education
High School Diploma -
Lewis Central Senior High School
Council Bluffs, IA06.2008
Skills
- Insurance Billing
- Order Verification
- HIPAA
- Insurance Verification
- Billing Support
- Problem-Solving Skills
Timeline
Pharmacy Technician
Relycare Pharmacy
04.2017 - Current
Assistant Manager
Culver's Restaurant
02.2009 - 10.2016
High School Diploma -
Lewis Central Senior High School
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