Alisha Freeman
Orlando,FL
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals Eager to contribute to team success through hard work, attention to detail, and excellent organizational skills. I am a hardworking and passionate job seeker with strong organizational skills eager to secure a Data Entry, Eligibility Specialist/Case Manager, Qa/Qc Analyst position. Ready to help the team achieve company goals. Authorized to work in the US for any employer.
Overview
10
10
years of professional experience
Work History
QA/QC Analyst NCS FDEM Project
Tidal Basin
01.2023 - 01.2024
- Reviews and approve 30-60 applications per day, ensuring all information and documentation is complete and accurate according to program guidelines and regulations.
- Refer incomplete applications to outreach specialist for corrective action.
- Reviewed all applicant's documents to make sure it matches program guidelines.
- Perform third party verifications Through county's appraisal site.
- Perform FEMA Flood zone search to make sure applicant's trailer can be placed in non flood zone area.
- Completed approval Excel sheet once all documents, Flood zone and Third party verification search was completed.
- Meet all production and quality goals for case review.
- Approved file.
- Deny ineligible applications.
- Audit Cases
- Transfer Data from Excel Smartsheet to company's database.
Homeowner Assistance Fund Eligibility Analyst
North Highland
11.2022 - 12.2023
- Review Mortgage Statements, HOA statements, Home Insurance documents and Utility Bills.
- Completed a caseload of 50 applications per day.
- Verify that arrear debt on bills matches what is being requested on assistance application.
- Process mortgage assistance application and submit for final review.
- Documented all communication with applicants and inputted information into company's database.
- Followed guidelines when reviewing applicant data to determine eligibility for Homeowner assistance
- Used Microsoft Excel and Microsoft Outlook to maintain all candidate files and file notes
- Perform Third Party verifications for every applicant via County’s property appraiser site.
QA/QC Analyst (Promoted)
Tidal Basin
11.2021 - 11.2022
- Completed a designated caseload of 80-100 cases per day.
- Track and log all Case responses using both company's system and Microsoft Excel.
- Escalate emergency or high-profile cases.
- Collaborate with Eligibility Specialists and other Constituent Services staff.
- Review necessary documents to determine eligibility as far as Lease agreements, Utility Bills, Third Party Verification via county's Property Appraiser site.
- Make sure the previous representative submitted all documents required for approval.
- Processed Final approval payments to Tenants and Landlords.
- Meet deadlines in a fast-paced work environment.
Eligibility Specialist ERAP
Tidal Basin
08.2021 - 11.2021
- Completed required caseload of 30 applications or more per day.
- Assist tenants with applying for rent assistance through system called FAMS
- Provide status updates
- Review necessary documents to determine eligibility Lease and utility bills
- Processed applications in timely matter
- Contact Tenant and Landlords For Requested missing documents
- Third Party Verifications Through Property Appraiser/Sun biz.
Eligibility Specialist ERAP
Tetra Tech
05.2020 - 08.2021
- Assist tenants with applying for rent assistance through a system called Neighborly
- Provide status updates
- Review necessary documents to determine eligibility
- Processed applications in a timely matter
- Contact Tenant and Landlords For Requested missing documents
- Input data into Microsoft Spreadsheet and Excel
- Email or call tenants for requested documentation
Documentation Specialist
Robert Half
03.2018 - 04.2020
- Create, review, and file accurate project work records to meet applicant needs and auditory requirements.
- Maintain, track cases assigned and provide input where necessary in the data management information system.
- Data Analysis, data entry, data reconciliation and digital file organization.
- Reading Comprehension and Policy Application.
- Assist in documenting and improving processes and procedures.
- Maintains knowledge of grant programs in order to interact with applicants, federal agency representatives, peers and project manager.
- Make determination on amount of duplication of benefits, if any.
- Optimize procedures and maintain communication and focus.
- Responds quickly to managers, supporting the implementation of projects and organizational efforts to ensure timely, cost-effective delivery of high-quality products.
- Familiarity with Salesforce customer relationship management (CRM) software
Hotel Reservations Specialist
Holidayinnclub Vactions
06.2016 - 03.2018
- Handled billing information over phone.
- Provided customers with information about availability and pricing.
- Resolved various issues and discrepancies for customers.
- Ability to access, read, and accurately input data in a moderately sophisticated computer system
- Ability to make accurate mathematical calculations using a 10-key calculator
- Assisted customers with making reservations and entered reservation details into computer system.
- Ability to effectively prioritize and adapt to change within a fast-paced business environment
Data Entry Clerk
Staffing Agency
02.2014 - 05.2016
- Enter personal customer information into databases as collected upon forms or spreadsheets
- Review all data for errors and report and unusually findings to management
- Collect and determine completed of all information before entering data into software programs
- Scan and print required documents needed to collect information for data entry
- Work following privacy guidelines as dictated by state and federal law
- Generate weekly and monthly reports regarding sales information or areas to be improved upon.
- Ensure proper updates of required software and train new employees as needed on company processes
- File and organize paperwork used to enter data into programs to keep a record of original documents
Education
High School Diploma -
Boyd H. Anderson High School
Lauderdale Lakes, FL05.2011
Skills
- Proficiency in Microsoft Office and G Suite
- Data Entry
- Salesforce
- Inbound and Outbound Calling
- Customer service
- Case management
- Time management
- Exceptional ability to work independently, and identify and manage multiple projects
- Ability to prioritize and remain organized in fast paced, deadline-oriented environment
- Ability to gather, analyze, and summarize data from multiple sources and databases
- Filing and Data Archiving
- Professional and Mature
- Document Scanning
- Mail Handling
- Fast Learner
Timeline
QA/QC Analyst NCS FDEM Project
Tidal Basin
01.2023 - 01.2024
Homeowner Assistance Fund Eligibility Analyst
North Highland
11.2022 - 12.2023
QA/QC Analyst (Promoted)
Tidal Basin
11.2021 - 11.2022
Eligibility Specialist ERAP
Tidal Basin
08.2021 - 11.2021
Eligibility Specialist ERAP
Tetra Tech
05.2020 - 08.2021
Documentation Specialist
Robert Half
03.2018 - 04.2020
Hotel Reservations Specialist
Holidayinnclub Vactions
06.2016 - 03.2018
Data Entry Clerk
Staffing Agency
02.2014 - 05.2016
High School Diploma -
Boyd H. Anderson High School