Summary
Overview
Work History
Education
Skills
Timeline
Generic

Alisha Frum

Webster

Summary

Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.

Overview

9
9
years of professional experience

Work History

Front Desk Receptionist/Insurance Verification Specialist

Sea Of Smiles Pediatric Dentistry
01.2020 - Current
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
  • Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
  • Collected room deposits, fees, and payments.
  • Enhanced customer satisfaction by providing efficient and professional front desk services.
  • Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
  • Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
  • Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
  • Developed strong working relationships with team members, fostering a positive work environment.
  • Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
  • Completed all tasks in compliance with company policies and procedures.
  • Resolved billing discrepancies promptly with thorough attention to detail, fostering trust between clients and the organization.
  • Maintained strict confidentiality of sensitive information, upholding privacy standards.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Collected account payments and insurance payments, processed transactions and updated relevant records.
  • Ensured compliance with HIPAA regulations while managing sensitive patient information during the verification process.
  • Updated patient records with accurate, current insurance policy information.
  • Made contact with insurance carriers to discuss policies and individual patient benefits.
  • Complied with HIPAA guidelines and regulations for confidential patient data.
  • Managed high-volume insurance verifications within pressured timeframes for productive dental operations.
  • Assisted patients with understanding personalized insurance coverage and benefits.
  • Enhanced claim processing efficiency by verifying insurance coverage and obtaining pre-authorizations for procedures.
  • Demonstrated a high level of professionalism and attention to detail in all aspects of insurance verification specialist role, consistently exceeding performance expectations.
  • Achieved insurance pre-authorizations to enable timely patient procedures.
  • Developed strong relationships with insurance representatives, facilitating smooth communication channels for resolving inquiries or disputes.
  • Trained new staff on current, correct insurance verification procedures.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Posted payments to accounts and maintained records.
  • Obtained payments from patients and scanned identification and insurance cards.
  • Performed various administrative tasks by filing, copying and faxing documents.
  • Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
  • Prepared and processed patient referrals and transfer requests.
  • Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
  • Processed dental insurance claims and payments.

Front Office Coordinator/Orthodontic Assistant

Seymour Orthodontics
09.2016 - 01.2020
  • Handled financial transactions responsibly, collecting copayments and processing payments with attention to detail.
  • Improved patient relations by proactively addressing concerns or complaints with professionalism and empathy.
  • Supported administrative tasks such as filing, data entry, and document management to maintain an organized office environment.
  • Managed high call volumes effectively, addressing patient inquiries and resolving issues promptly.
  • Oversaw the training and onboarding of new front office staff, ensuring a thorough understanding of job responsibilities and clinic procedures.
  • Safeguarded patient privacy by strictly adhering to HIPAA regulations and maintaining confidentiality at all times.
  • Monitored office supplies by checking inventory and placing orders.
  • Facilitated timely check-in and check-out procedures, streamlining patient flow through the clinic.
  • Orchestrated coordination of office events and meetings, ensuring seamless execution.
  • Facilitated smooth patient check-in and check-out process, minimizing wait times.
  • Ensured confidentiality and security of patient records through diligent management.
  • Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
  • Demonstrated strong communication skills while educating patients on oral hygiene practices specific to their orthodontic treatments.
  • Took x-rays, photographs, and impressions of patients' teeth and mouth.
  • Provided exceptional chairside assistance to orthodontist during complex procedures such as bracket placement and adjustments, aligner fittings, and appliance installations.
  • Maintained detailed progress notes for each patient to support continuity of care throughout their treatment plan.
  • Increased overall patient satisfaction by promptly addressing any discomfort or concerns related to their treatments.
  • Assisted in fabricating custom orthodontic appliances tailored to individual patient needs.
  • Poured and shaped molds from impressions and trimmed molds in grinder.
  • Improved patient comfort by efficiently assisting with orthodontic procedures and providing clear explanations of treatment plans.
  • Contributed to successful treatment outcomes by accurately taking dental impressions, X-rays, and intraoral scans.
  • Managed emergency situations calmly, providing immediate care when necessary before escalating to the orthodontist if needed.
  • Set appointments and made follow-up calls.
  • Promoted positive patient experiences by building rapport and addressing concerns during appointments.
  • Collaborated effectively with other team members to ensure smooth workflow within the practice.
  • Contributed to a welcoming and professional office environment by maintaining cleanliness and adhering to all safety protocols.
  • Streamlined digital imaging process, providing clear and precise images for treatment planning and progress tracking.
  • Supported patient education by creating informative materials on oral hygiene practices with orthodontic appliances.
  • Enhanced team collaboration by actively participating in staff meetings and sharing insights on patient care improvements.
  • Maintained strict compliance with infection control protocols, contributing to safe clinic environment for patients and staff.
  • Fostered welcoming clinic environment, directly impacting patient comfort and reducing anxiety about orthodontic treatment.
  • Prepared and sterilized instruments and treatment areas, ensuring safe and hygienic environment for every patient.
  • Enhanced patient comfort and cooperation by providing detailed explanations of treatment procedures.
  • Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
  • Prepared and sterilized instruments and materials for use by orthodontist.
  • Prepared patient X-rays and images for review by orthodontist.
  • Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
  • Scheduled and confirmed patient appointments.
  • Created dental impressions used for diagnostics, opposing models.

Education

Ultrasound Tech Certificate - Ultrasound

Ultrasound Diagnostic School
Tampa
06-2003

High School Diploma -

Zephyrhills High School
Zephyrhills
06-1998

Skills

  • Customer service
  • Attention to detail
  • Time management
  • Listening skills
  • Cash handling
  • Telephone etiquette
  • Data entry
  • Scheduling
  • Front office management
  • Multi-line telephone systems
  • Multitasking and organization
  • Payment processing
  • Courteous and professional

Timeline

Front Desk Receptionist/Insurance Verification Specialist

Sea Of Smiles Pediatric Dentistry
01.2020 - Current

Front Office Coordinator/Orthodontic Assistant

Seymour Orthodontics
09.2016 - 01.2020

Ultrasound Tech Certificate - Ultrasound

Ultrasound Diagnostic School

High School Diploma -

Zephyrhills High School

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Alisha Frum