Alisha Garcia
San Antonio
Summary
Motivated Team Lead possessing excellent leadership and planning abilities. Focused on delivering high-quality products on tight schedules. Monitors, trains, and encourages employees to improve skills and meet demanding targets. History of successfully developing and managing strong teams through proactive training and issue management.
Overview
1
1
year of post-secondary education
8
8
years of professional experience
Work History
Team Lead / Shift Manager
Chickfila
San Antonio
12.2018 - Current
- Coordinated employee station assignments and staffing throughout shifts, ensuring efficient operations and responsiveness to customer demand.
- Lead, coach, and train team members to ensure efficient daily operations.
- Manage shifts in a fast-paced, high-volume environment.
- Managed cash transactions and ensured accurate financial accountability during shifts.
- Resolve guest concerns professionally while providing exceptional customer service.
- Monitor inventory levels and assist with food cost control.
- Fostered teamwork and upheld operational standards during each shift to enhance overall service quality.
- Trained and mentored new employees on company procedures, customer service, and operational standards
Group Leader
YMCA
San Antonio
09.2018 - 07.2019
- Ensured child safety while leading educational and recreational activities.
- Supervised groups of up to 25 children in an after-school program.
- Maintained daily schedules and collaborated with coworkers to support program success.
Education
Pharmacy Technician
Alamo College
San Antonio, TX 06.2023 - 06.2024
Skills
- Leadership & Team Development
- Customer Service
- Communication
- Problem Solving
- Time Management
- Cash Handling & POS Systems
- Inventory Management
- Microsoft Office (Word, Outlook, PowerPoint)
- Quick Learner
- Adaptability
References
References available upon request.
Timeline
Pharmacy Technician
Alamo College
06.2023 - 06.2024
Team Lead / Shift Manager
Chickfila
12.2018 - Current
Group Leader
YMCA
09.2018 - 07.2019