Alisha Garcia - Peccianti
Las Vegas
Summary
Professional, with solid grounding in competitive environments. Demonstrated success in performance-driven roles, contributing to team objectives. Skilled in strategy development, quick decision-making, and maintaining high standards. Known for adaptability, reliability, and focus on achieving measurable outcomes.
Overview
10
10
years of professional experience
Work History
Player Club One Assistant Manager
Circa Resort & Casino
11.2024 - Current
- Conduct employee performance reviews
- Participate in recruitment and dismissal processes
- Smooth out problems within the workplace
- Address employee and customer concerns
- Email and phone correspondence
- Provide direction to staff
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
Player Club One Supervisor
Circa Resort & Casino
06.2021 - 10.2024
- Assists the Guest Services department with basic guest requests and communications with Executive Host staff when known high end players are on the casino floor
- Keeps current of all property events, promotions and entertainment to accurately communicate these activities of the casino to encourage club card usage and new club card enrollments
- Researches and resolves guest issues effectively and professionally
- Perform other duties as assigned to support the efficient operation of the department
- Developed strong communication skills within the team, fostering a positive atmosphere and promoting teamwork.
- Enhanced team performance by implementing effective training and coaching strategies.
Lead Player Club One Ambassador
The D Las Vegas Hotel & Casino
12.2020 - 06.2021
- Promotes the use of the Club card to non-members and members on the gaming floor; must have complete knowledge of the club requirements and benefits
- Responsible for researching all new members by scanning and validating patron's valid identification against our present database; issues temporary Club cards for new enrollments as well as reprints existing customer cards as necessary
- Enters customer data into casino player tracking systems as well as other software applications accurately and consistently
- Maintained drive and determination to obtain personal and team objectives and goals.
Full Time Senior Sales Lead
Kate Spade
04.2017 - 06.2021
- Spearheaded cross-functional initiatives between sales, operations, and product development teams to enhance customer satisfaction levels.
- Maintained a deep understanding of product offerings and industry trends to serve as a trusted advisor to both clients and internal stakeholders during key decision-making processes.
- Drove results through consistent prospecting activities such as cold calling, email outreach, networking events, and trade shows participation.
- Developed long-term client relationships, resulting in consistent repeat business and referrals.
- Trained junior sales team members on best practices, product knowledge, and relationship-building techniques to improve overall team success rate.
Part Time Senior Sales Lead
Kate Spade
04.2016 - 04.2017
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Working knowledge of customer and market dynamics and requirements
- Team up with co-workers to ensure proper customer service
- Developed long-term client relationships, resulting in consistent repeat business and referrals.
- Used POS system to process sales, returns, online orders, and gift card activations.
Part Time Sales Associate
Kate Spade
04.2015 - 04.2016
- Process POS (point of sale) purchases
- Basic understanding of sales principles and customer service practices
- Directing customers to merchandise within the store
- Solid communication and interpersonal skills
- Built relationships with customers to encourage repeat business.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
Sales Associate
Charlotte Russe
11.2014 - 12.2014
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Answered customer questions about sizing, accessories, and merchandise care.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
Education
High School Diploma -
Sierra Vista High School
Las Vegas, NV08-2014
Skills
- Creative visualization
- Brand building
- Event organization
- Pattern recognition
- Highly motivated
- Self-discipline
- Effective time management
- Personable and friendly
- Teamwork and cooperation
- Performance under pressure
Timeline
Player Club One Assistant Manager
Circa Resort & Casino
11.2024 - Current
Player Club One Supervisor
Circa Resort & Casino
06.2021 - 10.2024
Lead Player Club One Ambassador
The D Las Vegas Hotel & Casino
12.2020 - 06.2021
Full Time Senior Sales Lead
Kate Spade
04.2017 - 06.2021
Part Time Senior Sales Lead
Kate Spade
04.2016 - 04.2017
Part Time Sales Associate
Kate Spade
04.2015 - 04.2016
Sales Associate
Charlotte Russe
11.2014 - 12.2014
High School Diploma -
Sierra Vista High School
Similar Profiles
June Anne Calip-ManaloJune Anne Calip-Manalo
VIP Services Manager at Circa Resort & Casino, theD Hotel & CasinoVIP Services Manager at Circa Resort & Casino, theD Hotel & Casino
ELVA AGUILARELVA AGUILAR
Concierge at Circa Resort & CasinoConcierge at Circa Resort & Casino
Felipe MendesFelipe Mendes
Field Training Officer at Resorts World CasinoField Training Officer at Resorts World Casino