Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Alisha Gates

Lovilia,IA

Summary

Versatile professional with clerical and strong customer service skills. Bringing superior performance in office administration support and public service roles. Adept at multitasking and maintaining records with accuracy. Talented in building relationships, managing correspondence, and optimizing procedures for maximum efficiency. Enthusiastic to contribute to team success through hard work, attention to detail, and excellent organizational skills. Clear understanding of responsibilities, ethics and training in paralegal studies. Motivated to learn, grow and excel within the position.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Flight Attendant

Allegiant Air
02.2023 - Current
  • Ensured safety and comfort of customers onboard aircraft.
  • Verified aircraft and passenger compliance with FAA policies, regulations, and safety guidance.
  • Resolved passenger conflicts and medical emergencies during flights.
  • Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
  • Clearly explained and demonstrated safety and emergency procedures to passengers.
  • Performed pre-flight cabin checks to maintain operational safety equipment.
  • Answered passengers' questions about flight, aircraft and destination.

Mixologist

Cheapseats
06.2020 - 01.2023
  • Verify identification and age requirements of customers
  • Record and balance cash receipts and prepare cash deposits
  • Process payment from customers
  • Open and maintain multiple tabs throughout shift
  • Manage and purchase inventory
  • Build rapport with clientele to create positive atmosphere
  • Make suggestions based on customer tastes and preferences
  • Managed disruptive customer behavior and mitigated liability by exhibiting patience and composure
  • Used critical thinking to break down problems, evaluate solutions and make decisions.

Bartender

Roy's
03.2018 - 08.2020
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands
  • Operated efficiently in high-volume setting to prepare and serve more than 30 drinks per hour
  • Improved and applied social media marketing strategies to increase patronage
  • Maintained secure cash drawers, promptly resolving discrepancies in daily totals
  • Consulted with managers to organize special events and promotions
  • Adhered to state laws regarding alcoholic beverage services and customer regulations
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.

Mullets
06.2015 - 06.2020
  • Worked with POS system to place orders, manage bills and handle complimentary items
  • Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior
  • Answered customers' questions, recommended items and recorded order information
  • Maintained order efficiency and accuracy through clear communication with staff, earning numerous recommendations from satisfied customers
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness
  • Printed dining checks with total due, collected payment and offered receipts to complete transactions
  • Quickly and clearly communicated orders to staff, directing attention to special requests or dietary restrictions
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.

Student Assistant Library Director

Kaplan University
03.2007 - 06.2009
  • Monitored premises, screened visitors, updated logs and issued passes to students
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors
  • Educated patrons on use of reference sources, card catalogs and automated information systems
  • Maintained circulation desk for lending periodicals and books to patrons
  • Assisted librarian with conducting library orientation for new students
  • Supported staff with facility maintenance, security and customer relations work.
  • Answered patron questions in-person or by phone regarding library services and resources
  • Handled incoming calls and correspondence and responded as directed
  • Managed filing system, entered data and completed other clerical tasks
  • Assisted coworkers and staff members with special tasks on daily basis
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes
  • Determined concepts needing priority focus by reviewing and assessing student work, notes and discussions
  • Collaborated with students to complete homework assignments
  • Aided students with planning and preparation for class projects
  • Tutored struggling, average and advanced students in college course materials
  • Provided appropriate learning materials for students.

Education

Associate of Science - Paralegal Studies

Kaplan University
Des Moines, IA
05.2009

Skills

  • Teamwork and Collaboration
  • Conflict Resolution
  • Regulation and Compliance Monitoring
  • Planning and Coordination
  • Decision Making
  • Multitasking Abilities
  • Analytical and Critical Thinking
  • Flexible and Adaptable
  • Dependable and Responsible
  • Excellent Communication
  • Clerical Support
  • Medical Emergency Response

Certification

  • United States Federal Air Marshall Training - 02/2023 - 03/2023

Timeline

Flight Attendant

Allegiant Air
02.2023 - Current

Mixologist

Cheapseats
06.2020 - 01.2023

Bartender

Roy's
03.2018 - 08.2020

Mullets
06.2015 - 06.2020

Student Assistant Library Director

Kaplan University
03.2007 - 06.2009

Associate of Science - Paralegal Studies

Kaplan University