Summary
Overview
Work History
Education
Skills
Timeline
Generic

Alisha Ghelfi

Madison,WI

Summary

Clear communicator with team-oriented focus and advanced skills to effectively work with cashiers and kitchen staff to review and prepare orders. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Stays on top of current and expected demands, quickly realigning tasks to handle needs.


Overview

7
7
years of professional experience

Work History

Crew Member

Dunkin' Donuts
12.2024 - 07.2025
  • Took orders, prepared meals, and collected payments.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Worked well with teammates and accepted coaching from management team.
  • Trained new team members on procedures, customer service, and sales techniques.

Server

Pancake Cafe
06.2018 - 12.2024
  • Cultivated warm relationships with regular customers.
  • Worked with POS system to place orders, manage bills and handle complimentary items.
  • Increased sales significantly by upselling higher-end products to customers.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Supported needs of 30 - person wait staff who attended to specific needs of countless customers daily for family friendly restaurant with social relevancy and intentionality.

Hostess

Pancake Cafe
06.2018 - 12.2024
  • Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
  • Answered customer questions about hours, seating and menu information.
  • Supported servers, food runners and bussers with keeping dining area ready for every guest.
  • Documented reservations, alerted servers and managers of large groups and prepared seating.
  • Stayed in open communication with kitchen team to assess cooking times, avoid worker overload and minimize customer dissatisfaction.

Cook

Pancake Cafe
06.2018 - 12.2024
  • Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction and repeat business.
  • Managed over 20 calls per day.
  • Communicated closely with servers to fully understand special orders for customers.
  • Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
  • Created identical dishes numerous times daily with consistent care, attention to detail and quality.

Education

Bachelor of Science - Physical Therapy

University of Wisconsin, Milwaukee
Milwaukee, WI
12-2026

High School Diploma -

Lafollette High School
Madison, WI
06.2022

Skills

  • Critical Thinking
  • Kitchen Sanitization
  • POS Transactions
  • Preparation of Appeals
  • Communications Strategies
  • Event Catering
  • Reading Comprehension
  • Operation and Control
  • Attentive to Detail
  • Injury Avoidance

Timeline

Crew Member

Dunkin' Donuts
12.2024 - 07.2025

Server

Pancake Cafe
06.2018 - 12.2024

Hostess

Pancake Cafe
06.2018 - 12.2024

Cook

Pancake Cafe
06.2018 - 12.2024

Bachelor of Science - Physical Therapy

University of Wisconsin, Milwaukee

High School Diploma -

Lafollette High School

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