Alisha Gilmore
Midland City
Summary
Proven Virtual Assistant from Jobcorps, adept in data management and customer service, enhanced team productivity by introducing collaborative tools. Leveraged Microsoft Office expertise and active listening to streamline operations, achieving significant improvements in client satisfaction and internal processes. Demonstrates exceptional multitasking, organization, and a strong commitment to confidentiality and quality assurance.
Overview
8
8
years of professional experience
Work History
Customer Care Representative
Vantage Sourcing
06.2017 - 06.2019
- Completed data entry tasks with accuracy and efficiency.
- Used computer software to store and retrieve data.
- Checked for accuracy by verifying data and records.
- Managed documents by organizing forms, making photocopies, filing records, preparing correspondence, and creating reports.
- Managed and organized documents for data entry tasks.
- Communicated with supervisors and colleagues to process data quickly and resolve discrepancies.
- Prioritized tasks effectively to ensure timely completion of all assigned projects without sacrificing attention to detail.
- Entered data into various computer systems accurately using Microsoft Office Suite.
- Followed established procedures to enter and process data correctly.
Virtual Assistant
Jobcorps
08.2014 - 05.2016
- Maintained a well-organized database system for improved information accessibility in daily operations.
- Executed travel arrangements by researching and booking flights and accommodations.
- Coordinated Skype calls across multiple time zones.
- Enhanced client satisfaction by efficiently managing and organizing schedules, appointments, and travel arrangements.
- Elevated client experience by providing timely customer support via phone calls, emails, and live chat platforms.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Managed electronic and paper filing systems by updating paperwork, maintaining documents, and accurately recording information.
- Answered and screened calls to provide information, schedule appointments and take detailed messages.
- Managed multiple priorities effectively under tight deadlines while remaining detail-oriented throughout each task.
- Kept extensive contact list updated with new contacts and changes to existing contacts.
- Liaised between clients and vendors and maintained effective lines of communication.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed filing system, entered data and completed other clerical tasks.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Delivered comprehensive market analysis reports, aiding in strategic planning and competitive positioning.
- Contributed to business growth by identifying and suggesting improvements for internal processes and customer service strategies.
- Enhanced team productivity with introduction of collaborative project management tool, facilitating smoother task allocation and follow-ups.
- Adapted quickly to emerging technologies and software, staying ahead in providing versatile virtual assistance.
- Cultivated strong network of suppliers and service providers, ensuring timely and cost-effective project execution.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Data Entry Clerk
Trojan Medical
02.2011 - 06.2013
- Completed data entry tasks with accuracy and efficiency.
- Used computer software to store and retrieve data.
- Checked for accuracy by verifying data and records.
- Managed documents by organizing forms, making photocopies, filing records, preparing correspondence, and creating reports.
- Managed and organized documents for data entry tasks.
- Communicated with supervisors and colleagues to process data quickly and resolve discrepancies.
- Prioritized tasks effectively to ensure timely completion of all assigned projects without sacrificing attention to detail.
- Entered data into various computer systems accurately using Microsoft Office Suite.
- Followed established procedures to enter and process data correctly.
Education
GED -
George C Wallace Community College
Dothan, AL08.2014
Skills
- Customer service
- Inbound customer service
- Data entry
- Call center experience
- Problem resolution
- Payment processing
- Customer relations
- First call resolution
- Product knowledge
- Customer relationship management
- Appointment scheduling
- Billing coordination
- Documentation and reporting
- Database research
- Time management
- Multitasking and organization
- Empathy and patience
- Active listening
- Email communication
- Phone etiquette
- Quality assurance
- Punctuality and reliability
- Call handling
- Security verification
- Call logging
- Computer skills
- Teamwork and collaboration
- Microsoft office
- Work prioritization
- Customer data confidentiality
- Call documentation
- Issue and complaint resolution
- Customer retention strategies
- Inbound call management
- Remote office availability
- Data management
- De-escalation techniques
- Call metrics
Timeline
Customer Care Representative
Vantage Sourcing
06.2017 - 06.2019
Virtual Assistant
Jobcorps
08.2014 - 05.2016
Data Entry Clerk
Trojan Medical
02.2011 - 06.2013
GED -
George C Wallace Community College