Alisha Glenn
Ocean Springs,MS
Summary
Successful Service Advisor offers talents in customer relations, vehicle inspections and diagnostics. Knowledge of Warranty coverage and executions of claims. Works well in high customer volume settings, where customer service satisfaction is a top priority. Works smoothly with team members and flexes easily with changing daily assignments. Requires multitasking, great communication skills and the ability to stay calm and focused in a high stress environment.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Automotive Service Advisor
Turan Foley Motors
Gulfport, MS
10.2022 - Current
- Greeted customers, identified their needs and provided advice on automotive services.
- Coordinated delivery of vehicles upon completion of repairs or scheduled maintenance.
- Researched coverages under warranties and determined requirements for coverage.
- Inspected vehicles for damage and recorded findings to facilitate repairs.
- Calculated materials, supplies and labor costs to develop estimates and prepare work orders.
- Conferred with customers to obtain descriptions of vehicle problems and discuss work or future repair requirements.
- Estimated costs of vehicle repair.
- Received outstanding feedback for providing attentiveness and patience when assisting dissatisfied customers.
- Monitored work progress to ensure timely completion of services within specified timeframes.
- Welcomed incoming individuals and ascertained needs by asking open-ended questions.
- Handled telephone inquiries regarding appointments and work in process.
- Upsold additional products such as extended warranties, oil changes, tire rotations.
- Reviewed work orders and discussed with supervisors.
- Answered phone calls and responded to questions and concerns.
- Followed up with customers after service visits to confirm satisfaction with completed work.
- Examined records and papers to verify warranty and service contract coverage.
- Communicated effectively with technicians regarding current jobs, status updates and special requests from customers.
- Provided estimates of repair costs to customers and discussed options with them.
Education
High School Diploma -
Thomasville High School
Thomasville, GA05-1999
Skills
- Customer Relations
- Documentation
- Complaint Handling
- Customer Education
- Customer Satisfaction
- Parts Ordering
- Estimating Costs
- Work Order Management
- Warranty Processing
- Service Recommendations
- Service Estimates
Certification
Cadillac and GM certified in sales, service and customer relations.
Timeline
Automotive Service Advisor
Turan Foley Motors
10.2022 - Current
High School Diploma -
Thomasville High School