Alisha Gordon
Program Management
Red Lion,PA
Summary
Experienced Program Manager bringing over 20 years of experience in human service settings. Develop and lead effective therapeutic, prevention and educational initiatives to combat criminogenic barriers, socio-economic issues, and substance use. Skilled in policy development and implementation, maintaining documentation, managing staff, caseloads, and coordination of services. Recognized consistently for performance excellence and contributions to success in criminal justice and human services. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
24
24
years of professional experience
7
7
years of post-secondary education
7
7
Certifications
Work History
Human Services Program Supervisor
Baltimore County Department Of Health, Bureau of Behavioral Health, Overdose Data to Action
06.2021 - Current
- Includes proposed training materials, operations reports, expansion requests, quality assurance plans and policy issues
- Oversees quality assurance for case management system
- Conducts, facilitates, and monitor educational programs for PRS community
- Solicits input on future development and improvements
- Works with local addictions authority (LAA), harm reduction, and overdose to action unit to collect and analyze data across behavioral health
- Orchestrates smooth and efficient program development by collaborating cross-functionality across departments
- Leads onboarding activities for employees to equip staff with daily responsibilities
- Assists with grant development, annual performance reports, work plans, strategic plans, and logic models, for continued notice of funding opportunities.
- Implements quality assurance measures to maintain high standards in service delivery across all programs under supervision.
- Streamlines communication between departments to ensure seamless coordination on joint projects or initiatives involving multiple stakeholders within organization.
- Enhances team productivity through effective delegation, task prioritization, and clear communication.
- Evaluates program performance regularly, using data-driven insights to inform future decision-making processes.
- Spearheads grant writing efforts, securing vital funding for ongoing operations and new initiatives within program.
- Assists with strategic plans for long-term program goals, aligning them closely with overarching organizational mission statements or objectives.
- Oversee staff training and development programs, ensuring employees were equipped with skills needed to excel in their roles.
- Collaborates with cross-functional teams to develop innovative solutions for complex problems facing organization or its clients.
- Partners with local organizations to expand access to social and community services.
- Researches best practices and developed strategies to improve program outcomes.
- Monitors program performance and outcomes for successful delivery of services.
- Analyzes trends and data to inform decision-making and program development.
- Provides technical support to staff with necessary resources to carry out duties successfully.
- Develops strong relationships with community partners to secure resources and support for various programs.
- Directs team of 4 health personnel, overseeing records, performance, and quality assurance
Contact Representative
Department of the Treasury, Internal Revenue Service
11.2021 - Current
- Maintains performance targets consistently by prioritizing tasks and managing time effectively.
- Improves customer satisfaction by resolving issues efficiently and professionally.
- Conducts thorough research on complex inquiries, delivering informed solutions to customers'' unique challenges.
- Maintains detailed records of customer interactions, ensuring accurate documentation for future reference or follow-up actions.
- Responds proactively and positively to rapid change.
- Addressed escalated customer concerns with diplomacy and tact, working towards mutually beneficial resolutions.
- Communicated with and assisted taxpayers or representatives regarding filing tax declarations, audits process, audit findings, explaining application of tax laws and regulations.
- Examined accounts and records and computed tax returns according to prescribed rates, laws and regulations.
- Drafts and submits correspondences to tax payers as required by law.
Hotline Counselor/Part-Time
Baltimore Crisis Response
07.2021 - 06.2022
- Submitted mental health and substance use referrals
- Achieved positive outcomes in challenging discussions by utilizing conflict resolution techniques during counseling sessions.
- Attended trainings to participate in regular supervision and continued education to maintain professional competence and ethical standards.
- Triaged emergency situations to dispatch emergency assistance and linked callers with more intensive services
- Assessed and evaluated crisis situations
- Provided crisis intervention services, helping callers de-escalate emotional distress and develop coping strategies.
- Enhanced caller well-being by providing empathetic and supportive counseling services.
- Increased hotline effectiveness through collaborating with team members on case management strategies.
- Worked closely with law enforcement during emergency situations, providing critical information to ensure client safety when necessary.
- Improved caller satisfaction by quickly assessing needs and offering appropriate resources.
- Strengthened community connections through referrals to local support services.
- Supported diverse client populations, demonstrating cultural competence and sensitivity throughout each interaction.
- Adhered to ethical and legal standards for confidentiality, protecting clients' privacy.
- Maintained accurate documentation of client interactions, assessments, and progress notes for effective case management.
- Participated in ongoing professional development trainings to remain current on best practices within the counseling field.
Program Manager-Reentry Coordinator
Goodwill Industries of the Chesapeake, Inc
06.2019 - 02.2021
- Managed class schedules, program referrals/enrollments for special populations
- Collaborated with job placement and case management staff to ensure appropriate service delivery and employment outcomes for participants
- Tracked service outcomes, ensure grant deliverables are met, and submit monthly and quarterly reports submitted to State and Federal grant administrators
- Delivered high-quality results by setting performance metrics and monitoring progress against targets.
- Implemented risk management strategies to mitigate potential barriers to project success.
- Managed cross-functional teams for successful project completion within deadlines and budgets, resulting in enrollment completion within 3 months of hire
- Established strong relationships with key stakeholders, ensuring support for program initiatives.
- Completed database and client record management audits for compliance
- Monitored budgets, track expenditures, compile billing information
- Facilitated team and staff supervision meetings
- Managed team of 4 employees, who provide case management, facilitation, and/or reentry services; overseeing hiring, training, and professional growth of employees
- Used coordination and planning skills to achieve results according to schedule that led to placement goal being achieved by date of exit for grant
- Developed and maintained courteous and effective working relationships with 2 grantor's ensuring smooth operations
- Completed monthly data transmissions within Department of Labor's database (MIS) to ensure compliance with case management form to reflect MIS access tool regulations
- Administered preliminary and comprehensive vocational assessments
- Prepared and maintained records and case files, including documentation such as clients' personal and eligibility information, services provided, and relevant correspondence
- Assisted individuals with addressing barriers and developing career plans
- Coordinated community resources and secure referrals.
- Coached team members on professional development opportunities, contributing to improved overall performance.
Adjunct, Criminal Justice Professor
YTI Career Institute
10.2018 - 01.2021
- Used variety of learning modalities and support materials to facilitate learning process and accentuate presentations, including visual, aural and social learning modalities
- Shifted between informal and formal methods of teaching to create multi-layered web of learning, incorporating experiments, practical activities, discussions and projects into lessons
- Taught diverse student population by employing various learning styles and abilities
- Probed, encouraged and facilitated class discussions by building discussions into lessons, asking open-ended questions and using techniques to track student participation and actively solicit input
- Assisted and identified at-risk students to eliminate student barriers to learning
- Graded over 10 assignments per week, for each student, and entered grades into Learning Management System database
Parole and Probation Agent Senior
MD Dept Of Public Safety and Correctional Services
02.2000 - 08.2019
- Served as Parole and Probation Agent Senior, Correctional Officer II, and Training Instructor
- Fulfilled other roles as Field Training Officer, Fire Safety Officer, Duly Authorized Inspector, Fingerprint Technician and various other assignments while working for division
- Prepared, processed and maintained forms, reports, logs, records and activity journals
- Mentored new hires, resulting in stronger staff development and increased productivity
- Eliminated process gaps by implementing new methods of standardized training
- Maintained compliance with records for persons in custody and on community supervision
- Managed multiple caseloads for diverse populations
- Conducted investigations
- Completed written and oral reports for testimony
- Operated multiple databases (state/federal/interdepartmental)
- Confidentially managed overall operation of caseload assignments given while conducting monthly quality assurance checks
- Managed over 200 cases effectively under general supervision
- Devised and enhanced treatment strategies to promote continued progress
- Delivered individualized counseling services to clients working through issues such as mental illness and substance abuse
- Evaluated clients through interviews and standardized assessments.
- Facilitated successful reintegration for offenders by connecting them to relevant resources and support services.
- Improved offender rehabilitation by conducting thorough assessments and developing individualized case plans.
- Assessed risk levels of probationers using validated assessment tools, tailoring supervision strategies accordingly.
- Testified in court as needed to provide accurate information on probationer behavior and compliance with conditions of release.
- Prepared detailed reports for the court regarding probationer progress, violations, and recommendations for modifications to conditions of supervision.
Program Manager
OPEN ARMS, LLC
10.2015 - 02.2018
- Completed assessment screenings; developed individualized rehabilitation plans; conducted monthly supervision staff trainings/meetings and conducted intakes of new clients
- Processed electronic billing; processing PRP authorizations/re-authorizations
- Conducted employee interviews and maintained personnel charts
- Verified active treatment plans for all clients and confirmed that ITP/IRP goals matched Assessment & Psych Evaluation
- Verified that ITP/IRP goals were measurable i.e
- Use of scaling system, mental status, and weekly progress notes to justify continuance or termination of established goals
- Ensured that meetings and scheduled appointments were attended and complied with as scheduled according to set requirements
- Improved success of program by making proactive adjustments to operations
- Established team priorities, maintained schedules and monitored performance
- Addressed and resolved technical, financial and operational concerns by working with team members and directors
- Monitored progress of programs, using and applying programming documents, program directives, funding documents and other program material
- Launched quality assurance practices for each phase of development; implemented icanotes system for use
- Collaborated training for approximately 10 personnel for icanotes and enforced participation in exercises focused on developing proper case notes.
- Coached team members on professional development opportunities, contributing to improved overall performance.
Education
M.P.A - Public Administration
University of Baltimore
Baltimore, MD 09.2009 - 05.2013
Bachelor of Science - Criminal Justice
University of Baltimore, Academy
Baltimore, MD 09.2003 - 05.2007
Skills
Staff training and development
undefinedWebsites
Certification
05/01/20, Correctional Training Academy, DPSCS
Timeline
Contact Representative
Department of the Treasury, Internal Revenue Service
11.2021 - Current
Hotline Counselor/Part-Time
Baltimore Crisis Response
07.2021 - 06.2022
Human Services Program Supervisor
Baltimore County Department Of Health, Bureau of Behavioral Health, Overdose Data to Action
06.2021 - Current
Program Manager-Reentry Coordinator
Goodwill Industries of the Chesapeake, Inc
06.2019 - 02.2021
Adjunct, Criminal Justice Professor
YTI Career Institute
10.2018 - 01.2021
Program Manager
OPEN ARMS, LLC
10.2015 - 02.2018
M.P.A - Public Administration
University of Baltimore
09.2009 - 05.2013
Bachelor of Science - Criminal Justice
University of Baltimore, Academy
09.2003 - 05.2007
Parole and Probation Agent Senior
MD Dept Of Public Safety and Correctional Services
02.2000 - 08.2019
05/01/20, Correctional Training Academy, DPSCS
05/01/05, Field Training Officer, DPSCS
11/01/06, Fire Safety Officer, DPSCS
12/01/06, Training for Trainers, DPSCS
09/01/07, Fingerprinting Technician, DPSCS
11/01/07, Duly Authorized Inspector, DPSCS
11/01/08, Parole and Probation Academy, DPSCS
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