Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Alisha Grant

Shelbyville,IN

Summary

Organized and professional individual with a versatile background in customer service and office management. Known for effective problem-solving and timely resolution of customer concerns, ready to leverage expertise to enhance organizational performance.

Overview

25
25
years of professional experience

Work History

Sales Assistant

Material Handling Exchange
Franklin, IN
06.2025 - Current
  • Assisted customers with product inquiries and provided knowledgeable recommendations.
  • Processed sales transactions accurately using point-of-sale systems.
  • Learned company policies and procedures to provide accurate information to customers.
  • Answered incoming telephone calls to provide store, products and services information.
  • Used computer system to retrieve customer information, part number inventory and status of purchase orders.

Administrative Assistant/Billing Specialist

Indiana Immunization Coalition
Indianapolis, Indiana
10.2021 - 06.2025
  • Handled incoming calls, emails, and inquiries with professionalism and efficiency.
  • Collaborated with team members to improve communication and workflow efficiency.
  • Answered phone calls and emails to provide information, resulting in effective business correspondence.
  • Entered data into spreadsheets using Microsoft Excel or other similar programs.
  • Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
  • Handled confidential documents in an organized fashion according to established protocol.
  • Answered questions from customers regarding products and services offered by the company.
  • Managed database systems containing customer contact information.
  • Directed customer inquiries to appropriate department personnel.
  • Managed billing inquiries and resolved discrepancies promptly.
  • Maintained accurate records of all billing transactions.
  • Utilized billing software to update client accounts regularly.

Office Manager

Greens Lawncare and Property Services
Indianapolis, Indiana
03.2021 - 09.2021
  • Managed daily office operations and ensured efficient workflow.
  • Coordinated scheduling for lawn maintenance and property services.
  • Handled customer inquiries and resolved service-related issues promptly.
  • Answered phone calls, responded to emails, routed mail and coordinated courier services.
  • Monitored payments due from clients and promptly contacted clients with past due payments.
  • Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
  • Resolved customer complaints or answered customers' questions.
  • Reviewed reports on employee attendance, productivity and effectiveness to evaluate performance.

Accounting/Manager/Payroll Manager/Service Order Writer

Neal Automotive
New Palestine, Indiana
12.2017 - 06.2020
  • Greet all incoming customers and part representatives.
  • Answered all incoming phone calls and scheduled appointments.
  • Oversaw accounts payable and receivable functions for accuracy.
  • Supervised accounting tasks, which included accounts payable and receivable, general ledger management and expense reporting oversight.
  • Monitored cash flow, prepared bank reconciliations, and managed accounts payable and receivable functions.
  • Ensured timely payment of invoices from vendors or suppliers according to contractual agreements.
  • Maintained accurate records of payroll information including wages, deductions, bonuses.
  • Oversaw cash flow, controlled costs and financial matters.
  • Ensured compliance with local, state, and federal government reporting requirements and tax filings.
  • Managed payroll processing for multiple employee classifications and benefits.
  • Ensured compliance with federal, state, and local payroll regulations.
  • Managed payroll for temporary, hourly, and salaried employees.
  • Verified accuracy of employee hours worked, pay rate changes, deductions, bonuses, and other payroll data.
  • Coordinated child support deductions and distributed wage assignments.
  • Processed requests from employees related to direct deposit enrollment or address changes.
  • Reviewed timesheets for accuracy before submitting them to accounting department.
  • Service advising: Coordinated the process of obtaining information from the customer and setting the repairs or maintenance process in motion.

Cosmetologist

Studio 52
New Palestine, Indiana
01.2014 - 12.2017
  • Provided customized haircuts and styling services to diverse clientele.
  • Applied various coloring techniques to enhance clients' hair aesthetics.
  • Educated clients on proper hair care and product usage for maintenance.
  • Managed appointment scheduling for optimal client flow and satisfaction.
  • Conducted consultations to determine client needs and preferences effectively.
  • Demonstrated product application techniques to clients for at-home use.
  • Engaged positively with clients to deliver memorable customer experiences that resulted in repeat business.
  • Developed a loyal client base through excellent customer service.
  • Managed appointments through scheduling software program.
  • Backed up reception desk by answering phones, scheduling appointments, and processing payments.
  • Maintained accurate records of customer services provided.
  • Assisted customers in selecting appropriate retail products for their needs.
  • Operated cash registers to receive payments from patrons.
  • Shaped eyebrows and removed facial hair using depilatory cream, tweezers or wax.

School Secretary

Triton Central High School
Fairland, Indiana
08.2009 - 03.2012
  • Managed school office communications and maintained a professional environment.
  • Coordinated schedules for administrative staff and teachers efficiently.
  • Assisted in organizing school events and activities throughout the year.
  • Maintained student records and ensured data accuracy in school systems.
  • Handled incoming phone calls and directed inquiries to appropriate personnel.
  • Provided customer service to parents, students, and staff with professionalism.
  • Provided administrative support to the principal, teachers, and other school personnel.
  • Maintained accurate records of student attendance data on a daily basis.
  • Handled confidential information regarding students carefully and with discretion.
  • Explained attendance policies and procedures and managed processing of absence and tardy notices.

Member Service Representative

Harvester Financial Credit Union
Indianapolis, Indiana
06.2000 - 06.2009
  • Assisted members with account inquiries and service requests.
  • Processed member transactions efficiently and accurately.
  • Resolved member concerns through effective communication and problem-solving.
  • Educated members on available services to promote engagement.
  • Trained new staff on customer service protocols and systems.
  • Answered incoming calls regarding membership benefits and services.
  • Greeted customers in a friendly and professional manner.
  • Enhanced member relationships by providing excellent service during each interaction.
  • Performed cash handling duties such as deposits and withdrawals for members' accounts.
  • Assisted with the opening of new accounts and processed account maintenance requests.
  • Balanced the vault, ATM, and cash drawers on a daily basis.

Education

Cosmetologist License - Cosmetology

Empire Beauty School
Southport, IN
04-2013

High School Diploma -

Waldron High School
Waldron, IN
05-1998

Some College (No Degree) - General Studies

IUPUI
Indianapolis, IN

Some College (No Degree) - Educational Leadership and Management

Cues Online University
Indianapolis, IN

Some College (No Degree) - Computer Excel Program

New Horizons Computer Learning Center
Indianapolis, IN

Skills

  • Customer service
  • Sales transactions
  • Communication skills
  • Data entry
  • Workflow efficiency
  • Problem solving
  • Attention to detail
  • Time management
  • Professionalism
  • Appointment scheduling
  • Cash register operation
  • Opening and closing procedures
  • Processing payments
  • Customer relationship management
  • Strong communication and interpersonal skills
  • Sales techniques
  • Honest and dependable

References

References available upon request.

Timeline

Sales Assistant

Material Handling Exchange
06.2025 - Current

Administrative Assistant/Billing Specialist

Indiana Immunization Coalition
10.2021 - 06.2025

Office Manager

Greens Lawncare and Property Services
03.2021 - 09.2021

Accounting/Manager/Payroll Manager/Service Order Writer

Neal Automotive
12.2017 - 06.2020

Cosmetologist

Studio 52
01.2014 - 12.2017

School Secretary

Triton Central High School
08.2009 - 03.2012

Member Service Representative

Harvester Financial Credit Union
06.2000 - 06.2009

Cosmetologist License - Cosmetology

Empire Beauty School

High School Diploma -

Waldron High School

Some College (No Degree) - General Studies

IUPUI

Some College (No Degree) - Educational Leadership and Management

Cues Online University

Some College (No Degree) - Computer Excel Program

New Horizons Computer Learning Center

Similar Profiles

CREATE PROFILE
Alisha Grant
Want your own profile? Create for free at Resume-Now.com