ALISHA GRAY
Piqua,OH
Summary
Energetic Sales Associate Experienced with identifying customer needs and providing tailored solutions. Utilizes effective sales strategies to close deals and increase client satisfaction. Track record of building strong client relationships and delivering consistent results.
Hardworking employee enthusiastic about learning [Type] field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities.
Reliable, top-notch sales associate with outstanding customer service skills and relationship-building strengths. Dedicated to welcoming customers and providing comprehensive service. In-depth understanding of sales strategy and merchandising techniques.
Overview
30
30
years of professional experience
Work History
Salesperson
Advantage Car And Credit
09.2024 - Current
- Provided exceptional customer service, resulting in numerous positive reviews and referrals.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Greeted customers and offered assistance with selecting vehicles, and completing purchase.
- Informed customers of promotions to increase sales productivity and volume.
- Negotiated prices, terms of sales and service agreements.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Selected correct inventory based on customer needs.
- Met existing customers to review current services and expand sales opportunities.
- Cold calling for new customers
- Payment Processing
- Schedule follow up with customers regularly
- Worked to build relationships with customers and built potential for additional sales.
- Trade in vehicles would check them out and send in for final approval for deal
- Educate customer on payments and warranties we offer
- Monthly sales meetings with the company with all sales locations
- Customers on test drives
Sales Person
One Stop Auto Sales
09.2014 - 09.2024
- Posted bills for Recon
- Schedule and direct warranty issues
- Tracking of lot inventory, conditioning, and GPS system
- Frontline customer complaint department
- Gathered and tracked information on customers
- Test Drives
- Applications
- Input inventory into database, applications
- Inspect and sort inventory daily
- Identifies and rotates specials and promotions
- Send postcards, hands out business cards, and advertises regularly in local areas
- Call site leads, investigate referral, and all existing applicants
- Customer Service and Assistance in person, on line, and over the phone
- Educates customer on payments, required insurance, and responsibilities
- Loan Closing
- Title paper work including notarized
- Payment processing
- Verify customer is upholding responsibilities
- Schedule follow up with customers regularly
- Sets monthly goals for department improvement
- Keeps records of all works and sales for a calendar year
Lead/Shift Supervisor
Ivex Protec Pac
03.2006 - 09.2014
- Quality Control making sure product is made right and all specs of the product
- Inventory management
- Trained old and new employees
- Delivery / shipping/ packaging
Office Manager
PC Doctor / Grays Limousine Service
01.1995 - 01.2003
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Maintained filing system for records and documents
- Handled Payments / receipts
- Scheduled appointments pickup/ drop offs
- Logged times and problems for computers to be fixed
Education
No Degree - Teacher Education
Edison State College
Piqua, OH05.2012
Skills
- Billing
- Handle Titles
- Notarization
- Knowledge of Local Automotive Community
- Experience with Windows
- Dealer Car Search website
- Advantage Car and Credit website
- Spreadsheets
- Customer knowledge of GPS Trackers
- Customer service
- Test Drives
- Networking
- Complaint handling
- Cold calling
- Closing Loans
- Customer relationship building
- Prospecting clients
- Reference selling
- Sales software proficiency
- Test Drives
- Applications
Timeline
Salesperson
Advantage Car And Credit
09.2024 - Current
Sales Person
One Stop Auto Sales
09.2014 - 09.2024
Lead/Shift Supervisor
Ivex Protec Pac
03.2006 - 09.2014
Office Manager
PC Doctor / Grays Limousine Service
01.1995 - 01.2003
No Degree - Teacher Education
Edison State College
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