Alisha Green
Bowie,MD
Summary
Highly skilled and enthusiastic professional with about 10 years of experience managing operations in Veterinarian Hospitals. Successfully oversee human resources, budgeting, supply management and patient services. Develop and lead productive and efficient support staff. Contribute to high-volume medical practices by providing exceptional customer service. Disciplined and systematic professional thrives in high-pressure, team-based atmospheres.
Overview
9
9
years of professional experience
Work History
Veterinary Practice Manager (Multiple Locations)
Urgent Care/ Bond Vet
2023.01 - Current
- Enhanced team performance by providing regular coaching, training, and performance feedback to staff members.
- Collaborated with executive leadership to establish long-term objectives, drive growth initiatives, and align regional efforts with corporate goals.
- Promoted a culture of continuous improvement through ongoing process reviews, employee engagement initiatives, and open channels of communication.
- Increased customer satisfaction with timely resolution of escalated issues and proactive communication on product updates.
- Streamlined operational processes for increased efficiency by identifying areas of improvement and implementing necessary changes.
- Supervised staff to optimize brand expansion initiatives and productivity.
- Mentored and developed high-potential employees for leadership roles through individualized career development plans and opportunities for growth.
- Optimized inventory management systems for reduced stock discrepancies, minimizing losses due to shrinkage or obsolescence.
- Boosted brand growth by devising strategic network and marketing tactics.
- Motivated regional staff to achieve ambitious sales targets by establishing a competitive incentive structure and celebrating team accomplishments.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Fostered a positive workplace environment by resolving conflicts professionally among team members as well as addressing concerns promptly.
- Established partnerships with local animal shelters, providing discounted services and fostering community engagement.
- Developed policies and procedures for effective pharmacy management.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
Veterinary Specialty Practice Manager
Eye Care for Animals
2020.10 - 2023.10
- Oversaw daily operations of two departments, ensuring smooth workflow and timely completion of tasks at both locations.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Managed inventory of medications and supplies to ensure adequate stock levels while minimizing waste or expiration of products.
- Actively participated in continuing education opportunities to stay current on advancements within the veterinary field.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Set aggressive targets for employees to drive company success and strengthen motivation.
Veterinary Specialty Practice Manager
Beltway Surgical Referral (Orthopedic)
2017.12 - 2019.09
- Responded proactively to concerns and questions by acting on patient feedback
- Satisfied customer queries over phone and email to maintain positive patient-provider relationships
- Chaired staff meetings, providing status updates on key activities to clinical management
- Represented company professionally when engaging with public and government agencies
- Monitored and maintained supply of medical equipment, instruments, and accessories
- Researched health center standards and guidelines to identify best practices and improvement opportunities
- Directed and oversaw hospital personnel activities
- Trained and mentored administrative staff members in company policies, daily task execution and industry best practices
- Elevated customer satisfaction ratings by promptly resolving client and case issues.
LEAD TECHNICIAN
Waldorf Emergency Animal Hospital
2015.02 - 2017.11
- Educated clients about preventative care, proper nutrition, and other essential aspects of pet health to promote responsible pet ownership.
- Recorded symptoms and documented medical observations to inform treatment decisions.
- Promoted animal health through conducting routine laboratory tests, such as blood work, urinalysis, and fecal analysis.
- Contributed to successful patient outcomes by closely monitoring vital signs during anesthesia administration for surgical procedures.
- Provided direct care to patients and assisted with procedures such as radiology, dentistry, critical care, and anesthesia.
- Reduced errors in medication dispensing through diligent inventory management practices and careful tracking of controlled substances.
- Increased client satisfaction through clear communication of home care instructions for pet owners post-treatment or surgery.
- Triaged incoming patients to determine treatment needs and urgency of care.
- Provided valuable support to veterinarians during emergencies, enabling swift response to urgent medical situations for improved outcomes.
- Analyzed bloodwork and sample results using IDEXX to diagnose diseases and conditions.
- Assisted veterinarians in performing complex surgical procedures, ensuring the careful monitoring of anesthesia levels and patient vitals throughout surgery.
- Assessed paws, ears, and eyes for injuries or infections as part of initial evaluation.
Education
Associate of Science - Business Management
College of Southern Maryland
La Plata, MD08.2024
Skills
- Operations
- Staff Training and Development
- Strategic Planning
- Staff Management
- Staff Supervision
- Goals and performance
- Sales Development
- Human Resources Management
- Vendor Management
- Team Leadership
- Client Relationship Building
- Staff Recruiting
Timeline
Veterinary Practice Manager (Multiple Locations)
Urgent Care/ Bond Vet
2023.01 - Current
Veterinary Specialty Practice Manager
Eye Care for Animals
2020.10 - 2023.10
Veterinary Specialty Practice Manager
Beltway Surgical Referral (Orthopedic)
2017.12 - 2019.09
LEAD TECHNICIAN
Waldorf Emergency Animal Hospital
2015.02 - 2017.11
Associate of Science - Business Management
College of Southern Maryland
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