Alisha Green
Newark,NJ
Summary
Dedicated healthcare professional with expertise in CPT coding and service management at Mount Sinai Hospital Selikoff Center. Proven track record in enhancing patient care through improved scheduling and coordination, resulting in increased compliance rates. Strong team collaboration skills complement a proactive approach to multitasking and leadership. Committed to further optimizing patient services and operational efficiency.
Overview
13
13
years of professional experience
Work History
Service Management Coordinator / Cancer diagnostic
Mount Sinai Hospital Selikoff Center for Occupational Health (WTC)
01.2020 - Current
- Scheduled appointments and makes reminder calls to increase compliance with medical appointments and routine screening
- Update Dashboard, which keeps track of pending follow ups, pending authorizations, and scheduled specialties appointments separated by dates are up to date
- Generate yearly screening appointments for patients (GYN, MAMMO, Colonoscopy)
- Provided administrative support to one Medical Doctor
- Answered 100+ calls while taking detailed messages for physicians
- Returned patient calls based on physicians’ requests and findings
- Created pre-authorizations requests for patient visits and prescription denials, using a variety of different CPT codes and diagnosis codes (ICD-9 + ICD-10)
- Updated Pharmacy by calling providing WTC information and making sure patients receive refills request daily
- Examined patients encounter forms to verify diagnosis codes and reconcile codes against services rendered
- Accurately input procedure and diagnosis codes into billing software to generate corresponding authorization
- Generated appointment reminder letters for patients
- Prepared and submit Workers Compensation documentation (MG2, C4s, C4 authorizations)
- Advanced knowledge of workers compensation insurance, forms, guidelines, laws, and procedures
- Facilitating physical therapy locations, contact information among other Worker’s Compensation related specialties (Ortho, Neurology, Pain Management, Ophthalmology, Dermatology)
- Submitted patient bills to the designated team for processing
- Prepared charts for provider daily for each session
- Reviewed medical records, fax reports, organize mail for assigned providers
- Updated spreadsheet with patients visits/follow up
- Prep Telehealth visits through My chart or Doximity video
- Coordinate an Interpreters for language patients scheduled
- Provide front desk support on a needed basis
- Assisted with training new staff members
- Assisted with Call Center Scheduling as needed
Patient Coordinator / Admin
Mount Sinai Hospital Selikoff Center for Occupational Health (WTC)
01.2018 - 01.2019
- Provided administrative support to Patient Service Coordinators
- Submited billing or collections statements inquires to designated team for processing
- Overseas Medical record of hundreds of patients and ensure that each record remains up to date by submitting all external records to patient chart
- Scheduled candidates interview for all positions in the clinic
- Screened incoming calls, relay detailed messages and redirect callers as needed to appropriate party
- Assisted with walk-In patients with follow up specialty appointments, referrals needed, and dropping off records to scan in chart
- Flexible skill with ability to cover check-in and for other patients’ coordinators by answering their phone lines, scheduling, and aiding their doctors
- Mail-out patient’s appointment reminders, authorizations, labs, and results
- Provided office support such as photocopying, faxed
- Emailed and scanned
- Created weekly Paid Time Off schedules
Front Desk -Scheduling Coordinator
Mount Sinai Hospital Selikoff Center for Occupational Health (WTC)
New York, NY
12.2015 - 12.2018
- Responsible for creating an excellent experience for all patients
- Assisted with scheduling appointments, consults, and follow- up appointments based on specific scheduling procedures
- Assisted with patient check-in and check-out
- Gather all patient demographics related data and materials from patients and/ or their representatives
- Obtains insurance information, verifies insurance eligibility electronically
- Processed/updated HIPAA-related paperwork and other institutional forms as necessary
- Followed all HIPAA and any other governmental or state agency requirements regarding the appropriate handling
- Reviewed status of waiting room on a routine basis and ensure that patients are kept advised of wait times
- Performed various receptionist duties and maintains reception area
- Respond to and resolves patient questions and issues, as needed
- Prepared patient charts
- Collects, sorts, files, locates, and distributes needed information, materials, records, and paperwork
- Answered, screens, routes telephone calls; takes and delivered messages
- Provided customer service and improving patient’s satisfaction during their visit
Customer Service-expeditor
Tourneau TWI-LICR
Long Island City, NY
03.2013 - 09.2015
- Checked status on repairs, eta and delays on part order
- Help Stores w/escalations and Performance reports
- Shipping info (Getting tracking info, shipping special orders-overnight deliveries)
- Invoices- In &out reports
- Confirmed ticket info (warranty, craftsman, pre-approved, CB) and taking pictures for locations without cameras
- 1-800 number
- Emails, phones calls, voicemails, duplicates, cancel tickets, Merge tickets
- Provided all warranty estimates from Mfg TPP, CPO, Mfg warranty& Tourneau extended
- Manufacture repairs& estimates-Status updates from manufactures
- Receive calls from manufactures
- Inform clients/stores/watches have to go to Switzerland, no parts available or replacement of the watch
Education
GED Diploma -
Grace Outreach Program
Bronx, NYSkills
- Excellent Customer Service
- CPT Coding
- Medical Terminology
- Medical Records
- Patient Care
- Microsoft Word
- Microsoft Excel
- Epic
- ERAP
- IDX
- Trail DB
- Task Management
- Multi-tasking
- Train employees
- Scheduling
- Multitasking and organization
- Team collaboration
Timeline
Service Management Coordinator / Cancer diagnostic
Mount Sinai Hospital Selikoff Center for Occupational Health (WTC)
01.2020 - Current
Patient Coordinator / Admin
Mount Sinai Hospital Selikoff Center for Occupational Health (WTC)
01.2018 - 01.2019
Front Desk -Scheduling Coordinator
Mount Sinai Hospital Selikoff Center for Occupational Health (WTC)
12.2015 - 12.2018
Customer Service-expeditor
Tourneau TWI-LICR
03.2013 - 09.2015
GED Diploma -
Grace Outreach Program