Alisha Grimes
Austin,Texas
Summary
Seasoned driver that possesses exemplary safety record and in depth knowledge of DOT regulations. Organized and dependable in successfully managing multiple priorities with a positive attitude.
Overview
19
19
years of professional experience
Work History
Autonomous Vehicle Roadside Assistance Agent
TaskUs
04.2024 - Current
- Monitor multiple software systems with constant focus.
- Provide concise, clear, and accurate verbal and written feedback regarding vehicle operations.
- Operate self-driving vehicles on both defined and undefined routes, including variety of environmental conditions.
- Safely operates non-autonomous vehicle while monitoring location of driverless vehicle(s).
- Responsible for safe recovery of autonomous vehicle which includes but is not limited to parking safely behind driverless vehicle, setting up protection, disengaging self-driving car, and driving car to safe location.
- Exercise excellent customer service while assisting passengers of driverless vehicle to disembark, board rescue vehicle, and safely drive passengers to their destination.
Bus Operator
Via Metropolitan Transit
07.2018 - 04.2024
- Complete pre-trip and post-trip bus inspections for safe passenger transportation.
- Collaborate with dispatchers to address route changes, delays or emergencies in real time.
- Operate bus and navigation equipment in alignment with company safety, DOT, and local traffic standard and regulations.
- Pick up and drop passengers at regularly scheduled locations.
School Bus Operator
East Baton Rouge Parish School System
03.2016 - 05.2018
- Safely transported students to and from school, field trips, and extracurricular activities.
- Compiled with all relevant state and federal regulations regarding school transportation services, ensuring safety and well-being of students at all time
- Completed pre-trip and post-trip bus inspections and documents info in vehicle logs.
- Demonstrated strict adherence to safety regulations and traffic laws to safeguard passengers.
- Enforced student behavior policies and responded to student emergencies.
Data Entry Receptionist
Yellow Cab
01.2017 - 04.2018
- Answered in bound calls from customers scheduling cab pick up.
- Input necessary information drivers needed to contact, locate, pick up and drop off customers.
- Input faxed cab requests into computer.
- Answered customer questions about ETA of cab, status of cab pickups and cost of trips.
- Scheduled package pickups for business and hospitals.
Reservation Sales Representative
Marriott International
11.2015 - 03.2016
- Contributed to development of promotional materials highlighting special offers for increased bookings.
- Enhanced customer satisfaction by efficiently handing reservation inquiries and providing accurate information.
- Worked closely with other departments to endure seamless guest experiences from initial booking through checkout.
- Managed and closed reservation calls to increase bookings by maintaining strong knowledge of resort products, services and facilities.
Frac Sand Driver
J3 Oil & Gas
08.2014 - 06.2015
- Performed daily pre-trip and post-trip inspections of tractor and trailer.
- Streamlined loading and unloading processes for faster turnaround times, contributing to higher productivity levels.
- Preserved integrity of frac sand quality through strict adherence to proper handling techniques during transportation process.
- Coordinated efficient routes for optimal delivery scheduling and maximum daily performance.
- Followed all safety policies and procedures for unloading sand at various oil and gas wellsite.
School Bus Driver
East Baton Rouge Parish School System
11.2013 - 08.2014
- Safely transported students to and from school, field trips, and extracurricular activities.
- Compiled with all relevant state and federal regulations regarding school transportation services, ensuring safety and well-being of students at all times.
- Completed pre-trip and post-trip bus inspections and documents info in vehicle logs.
- Demonstrated strict adherence to safety regulations and traffic laws to safeguard passengers.
- Enforced student behavior policies and responded to student emergencies.
Truck Driver
Werner Enterprises
09.2012 - 05.2013
- Picked up and delivered freight.
- Performed daily pre-trip and post-trip of tractor and trailer
- Followed all federal motor carrier rules and regulations.
Customer Service & Sales Representative
Convergy's Coporation (Spring PCS Project)
10.2005 - 08.2009
- Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
- Maintained weekly and monthly sales, quality, first-call resolution and other company metrics.
- Followed up with customers about billing, payment processing and support policies and procedures.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Documented and detailed calls and complaints using call center's CRM database.
Education
High School Diploma - Honors Curriculum
Glen Oaks High School
Baton Rouge, LA05-2001
Skills
- Adapts easily to changes
- Excellent verbal and written communication skills
- Safety Awareness
- Attention to detail
Timeline
Autonomous Vehicle Roadside Assistance Agent
TaskUs
04.2024 - Current
Bus Operator
Via Metropolitan Transit
07.2018 - 04.2024
Data Entry Receptionist
Yellow Cab
01.2017 - 04.2018
School Bus Operator
East Baton Rouge Parish School System
03.2016 - 05.2018
Reservation Sales Representative
Marriott International
11.2015 - 03.2016
Frac Sand Driver
J3 Oil & Gas
08.2014 - 06.2015
School Bus Driver
East Baton Rouge Parish School System
11.2013 - 08.2014
Truck Driver
Werner Enterprises
09.2012 - 05.2013
Customer Service & Sales Representative
Convergy's Coporation (Spring PCS Project)
10.2005 - 08.2009
High School Diploma - Honors Curriculum
Glen Oaks High School
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