Alisha Hare
West Jordan,Utah
Summary
Committed to delivering high-quality work, I am recognized for my friendly and approachable demeanor. I have a knack for understanding others' needs and offering effective solutions. Through maintaining professionalism, active listening, and fostering positive interactions, I consistently create a pleasant experience for everyone. As a versatile individual, I adapt swiftly to new environments and embrace opportunities for personal and professional growth. Additionally, I am open to relocation anywhere and possess authorization to work in the US for any employer.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Fulfillment Associate
Amazon
05.2023 - Current
- Trained in problem solve to fix items with errors
- Demonstrated adaptability by cross-training in multiple job functions within the fulfillment center.
- Exceeded customer expectations by going above and beyond to ensure fast, accurate, and courteous service throughout the entire fulfillment process.
- Enhanced customer satisfaction by accurately fulfilling orders within tight deadlines.
- Collaborated with team members to optimize workflows and improve overall operational performance.
- Assisted in the training of new fulfillment associates, sharing best practices and offering support as needed.
Tech Support Agent
iFIT
04.2021 - 12.2022
- Developed comprehensive knowledge of products and services to provide accurate solutions.
- Streamlined support processes for increased efficiency and faster response times.
- Supported sales team by providing product demonstrations, highlighting key benefits tailored specifically for each client''s needs.
- Conducted thorough research to diagnose technical issues, offering appropriate solutions to customers.
- Identified trends in support inquiries, suggesting improvements to product features or documentation.
- Created clear and concise user guides that improved customer self-service capabilities.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Managed multiple priorities successfully while maintaining strict adherence to deadlines within a fast-paced environment.
Customer Service Associate
Walmart
04.2015 - 05.2020
- Maintained a procedure that ensured certain products were up to date
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Enhanced customer satisfaction by effectively addressing inquiries and resolving issues.
- Assisted customers in navigating company's products and services, enhancing their overall experience.
Education
Enviromental Field Skils Certificate - Enviromental Field Skils
Natural Resources Training Group
Utah05.2024
Bachelor's - Anthropology, Minor in English
University of Texas Rio Grande Valley
McAllen, TX12.2020
Associate - Interdisciplinary Studies
South Texas College
McAllen, TX05.2014
Skills
- Software Troubleshooting
- Research
- Slack
- Zendesk
- Microsoft Office
- Salesforce
- Troubleshooting
- Teamwork and collaboration
- Willing to learn
- Attention to detail
- Product packaging
- Issue resolution
- Order execution
- Warehouse safety
- Safety regulations adherence
Certification
- Environmental Field Skills
Timeline
Fulfillment Associate
Amazon
05.2023 - Current
Tech Support Agent
iFIT
04.2021 - 12.2022
Customer Service Associate
Walmart
04.2015 - 05.2020
- Environmental Field Skills
Enviromental Field Skils Certificate - Enviromental Field Skils
Natural Resources Training Group
Bachelor's - Anthropology, Minor in English
University of Texas Rio Grande Valley
Associate - Interdisciplinary Studies
South Texas College
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