Alisha Harris
Hutto,Texas
Summary
Initiative-taking and organized professional seeking a challenging team-oriented position in human resources. Where I can utilize my experience, education, and skillset to create a fulfilling environment filled with encouragement and afford employees the tools for successful development, advancement, and professional growth.
Diligent worker with proven background in hospitality and customer service. Successfully managed guest interactions and resolved issues to enhance guest experience. Demonstrated strong communication skills and attention to detail in fast-paced environment.
Overview
13
13
years of professional experience
Work History
Front Desk Agent, Concierge, Guest Billing, Accounts Receivable
Kalahari Resorts and Conventions
06.2021 - Current
- Email weekly aging reports to upper management and CEO
- Awarded Associate of the Month for Guest Billing
- Lead bi-weekly Accounts Receivable meetings with Finance and Group Sales
- Send out invoices to clients to procure payment
- Instructed other employees at Front Desk and Guest Billing
- Organize Direct Bill accounts
- Created a manual for Accounts Receivable
- Collaborate with Group Sales daily/weekly to prepare for all incoming groups
- Create estimates for clients for upcoming events
- Work with multiple Direct Bill Accounts over $300K+
- Utilized strong organizational skills to manage daily tasks efficiently while maintaining focus on delivering outstanding guest service experiences.
- Streamlined front desk operations for improved efficiency and faster service delivery.
- Ensured compliance with hotel policies and procedures while addressing any discrepancies in a timely manner.
- Trained new staff members in customer service techniques and hotel operations.
Special Education and ESL English as a Second Language Generalist
Austin Independent School District
08.2016 - 08.2021
- Mainstreaming ESL and Special Education students into regular education classes
- Assisted with administration of STAAR testing in all subjects and grade levels
Fourth Grade Educator
Jarrell Independent School District
08.2015 - 06.2016
- Self-contained and Grade 4 History
- Developed curricula, lesson plans, and instructed students in all subjects
- Conducted parent-teacher conferences providing feedback on progress
- Attended meetings and development sessions to monitor progress
Substitute Teacher
Liberty Hill Independent School District
02.2012 - 05.2015
- Long-term positions personally requested by the teacher and admin
- Instructed students individually and in small groups
- Implemented, established, and developed new curricula and lesson plans according to student needs
Education
Bachelor of Science - Education Degree
Texas State University
San Marcos, TexasMedical Administrative Support Program -
Austin Community College
Austin, TexasSkills
- Guest Services
- Oral and written communications
- Listening Skills
- Administrative Skills
- Detail Oriented
- Office Organization
- Problem-solving skills
- Time Management
- Microsoft Office
Associate of the Month
Associate of the Month for Guest Billing
Timeline
Front Desk Agent, Concierge, Guest Billing, Accounts Receivable
Kalahari Resorts and Conventions
06.2021 - Current
Special Education and ESL English as a Second Language Generalist
Austin Independent School District
08.2016 - 08.2021
Fourth Grade Educator
Jarrell Independent School District
08.2015 - 06.2016
Substitute Teacher
Liberty Hill Independent School District
02.2012 - 05.2015
Medical Administrative Support Program -
Austin Community College
Bachelor of Science - Education Degree
Texas State University
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