Summary
Overview
Work History
Education
Skills
Accomplishments
REFERENCES
Timeline
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Alisha Harter

Alisha Harter

Lancaster,CA

Summary

Dedicated, friendly, and punctual employee with over 15 years of experience providing excellent customer service and maintaining a positive attitude. Highly skilled in handling diverse situations while remaining calm. Devoted to giving every customer a positive and memorable experience.

Overview

15
15
years of professional experience

Work History

Server/Bartender

Te'kila Hollywood
Hollywood, CA
09.2020 - 12.2024
  • Prepared alcoholic and non-alcoholic beverages according to recipe standards.
  • Provided drink suggestions to customers based on their preferences.
  • Aided in ensuring efficient setup of the bar prior to service shift.
  • Kept track of all orders made by customers and communicated them promptly to kitchen staff.
  • Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
  • Resolved customer complaints in a professional manner as shift lead manager.
  • Developed good working relationships with fellow employees through effective communication.
  • Checked identification cards for proof of age prior to serving alcohol beverages.

Children's Entertainer

Kid's Party Production
Santa Clarita, CA
04.2021 - Current
  • Organized and managed events for children, including birthday parties and other special occasions.
  • Developed engaging activities to entertain children, such as storytelling, puppet shows, magic tricks, and music.
  • Created props and costumes to use during performances.
  • Set up equipment at events prior to the start of the show.
  • Interacted with parents to discuss their child's needs and preferences for an event or show.
  • Maintained a positive attitude throughout performances, ensuring that all participants had a great time.
  • Conducted research into new ideas for entertainment activities that would appeal to different age groups.
  • Participated in regular team meetings to provide feedback on past performances and plan future ones.
  • Brought pure joy to children by dressing up as different Disney princesses.

Server

Clevelander
Miami, FL
10.2023 - 12.2024
  • Delivered VIP bottle service in upscale environment, catering to large guest parties and celebrity clientele.
  • Set up private areas for bottle service parties; arranging furniture accordingly.
  • Processed payments for bottle service orders accurately and efficiently.
  • Completed end-of-shift paperwork accurately recording sales totals from bottle service purchases.
  • Managed vendor relationships in order to obtain timely resolution of service requests.
  • Memorized company products and services to answer customer questions quickly and capitalize on upsell opportunities.
  • Upheld high standards of customer service by providing an enjoyable experience for all guests.

Server

Olive Garden
Palmdale, CA
10.2010 - Current
  • Provided excellent customer service by serving meals with a friendly and courteous approach.
  • Delivered food orders with promptness and accuracy to guests' tables.
  • In charge of beverage preparation including coffee, tea, and soda.
  • Maintained cleanliness standards for all service areas including dining room, kitchen and storage areas.
  • Ensured availability of condiments for customers by regularly checking and refilling tables.
  • Responded promptly to customer inquiries regarding menu items or special requests.
  • Executed proper cash handling procedures for customer payment collection.
  • Performed opening and closing duties such as setting up workstations with necessary supplies.
  • Followed food safety regulations pertaining to sanitation, food handling and storage.

Receptionist

Meldon Glass Inc.
Lancaster, CA
08.2009 - 04.2014
  • Greeted visitors and provided them with assistance.
  • Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
  • Performed data entry tasks into various computer systems accurately and promptly.
  • Assisted in maintaining office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; verifying receipt of supplies.
  • Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
  • Performed clerical duties such as filing, photocopying, transcribing, and faxing.
  • Ensured cleanliness and organization of the reception area to maintain a professional atmosphere.

Education

High School Diploma -

Quartz Hill High School
Lancaster, CA
05-2009

Some College (No Degree) - Drama

Antelope Valley College
Lancaster, CA

Skills

  • Customer Service Excellence
  • Team Collaboration
  • Order Management
  • Food inspection
  • Strong Attention to Detail
  • Food Running
  • Supply Restocking
  • Proactive Problem Solver
  • Able to memorize orders and remember guests

Accomplishments

  • Certified Trainer
  • Lead Manager on floor.
  • International Published Model.
  • Awarded Best Actress in Indy Film.

REFERENCES

  • Byanka Rosales: Te'kila Manager (818) 855-4289
  • Lolita Winfield: Olive Garden Manager (661) 361-3700
  • Marcio Karam: Clevelander Booking (954) 788-5702
  • Carolina Ibarra: Meldon Glass Inc. Manager (661) 874-8312

Timeline

Server

Clevelander
10.2023 - 12.2024

Children's Entertainer

Kid's Party Production
04.2021 - Current

Server/Bartender

Te'kila Hollywood
09.2020 - 12.2024

Server

Olive Garden
10.2010 - Current

Receptionist

Meldon Glass Inc.
08.2009 - 04.2014

High School Diploma -

Quartz Hill High School

Some College (No Degree) - Drama

Antelope Valley College
Alisha Harter