Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Alisha Hayes

Alisha Hayes

Crawfordsville,IN

Summary

Motivated Service Worker with exceptional social skills, communication abilities and customer service background. Dedicated to following health and safety guidelines and handling food items properly. Pursues every opportunity to support team members and proactively address issues.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Food Service Worker

North Montgomery School District
03.2023 - Current
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Developed and maintained positive relationships with customers to enhance service.
  • Greeted customers at counter to fulfill requests and answer questions.
  • Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
  • Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
  • Made food according to standard recipes with requested changes for customer satisfaction.
  • Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
  • Operated dishwashing and sanitizing equipment according to manufacturer instructions.
  • Learned other teammates' work tasks to train as backup.
  • Set up and broke down food service lines quickly to maintain service flow.
  • Handled cash transactions and point-of-sale operations to assist dining room staff during busy service periods.

AR Associate

Walmart Optical
06.2019 - 03.2022

Clean and inspect lenses for any quality issues

Certified Phlebotomist Technician

PCL Alverno
09.2018 - 12.2018
  • Used personal protective equipment correctly to protect coworkers and patients.
  • Tracked collected specimens by initialing, dating, and noting times of collection.
  • Stocked phlebotomy cart or carrier with appropriate supplies.
  • Addressed questions and concerns to educate patients on collection process and procedures.
  • Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and camaraderie.
  • Reviewed patient records for accuracy and completeness.
  • Completed proper sanitation and cleaning of equipment and work areas between patients.
  • Monitored patients for reactions and verified sample quality.
  • Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
  • Participated in continuing education programs to stay up to date on new technologies and procedures.
  • Assembled tourniquets, needles, and blood collection devices to prepare work trays.
  • Conducted venipuncture and other CT procedures.
  • Performed venipunctures, finger sticks and heel sticks for both adult and pediatric patients.
  • Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
  • Adhered to HIPAA standards and maintained patient confidentiality in all interactions.
  • Spoke with patient to gather information for lab records, reduce fear, or anxiety and optimize cooperation.
  • Protected patients by following infection control, sharps disposal, and biohazardous waste disposal procedures.

Food Service Worker

Chartwells
03.2014 - 12.2015
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
  • Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
  • Made food according to standard recipes with requested changes for customer satisfaction.
  • Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
  • Operated dishwashing and sanitizing equipment according to manufacturer instructions.
  • Learned other teammates' work tasks to train as backup.
  • Set up and broke down food service lines quickly to maintain service flow.
  • Handled cash transactions and point-of-sale operations to assist dining room staff during busy service periods.

Certified Nurse Assistant

Wellbrooke
02.2014 - 06.2014
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Delivered individualized patient care by recording vital signs, documenting observations, and evaluating patient needs.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Cared for residents in assisted living facility and delivered high-quality support to meet needs.

Certified Nurse Assistant

The Lane House
03.2012 - 06.2013
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
  • Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Cared for residents in assisted living facility and delivered high-quality support to meet needs.

Cashier

Kroger
05.2011 - 03.2012
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Restocked and organized merchandise in front lanes.

Education

Technical Certificate - Practical Nursing

Ivy Tech Community College of Indiana

Bachelor of Science - Health Science

Purdue University Global
06.2022
  • Dean's List 2020-2022
  • Awarded Alpha Alpha Aloha Honor Society (Tri Alpha), Alpha Beta Kappa Honor Society (ABK), Golden Key International Honor Society (Golden Key), National Society of Collegiate Scholars (NSCS), National Society for Leadership and Success (NSLS)

Technical Certificate - Phlebotomy

Ivy Tech Community College, Lafayette, IN
07.2018

Skills

  • Phlebotomy
  • Specimen collection / processing
  • Patient care
  • Vital signs
  • Venipuncture
  • Typing
  • Laboratory Experience
  • Basic Life Support (BLS)
  • Healthcare Provider CPR
  • Patient-focused care
  • Data entry: Attention to detail
  • Maintaining data integrity by detecting errors
  • Customer focus & orientation
  • Responding to customer situations with sensitivity
  • Administrative assistant/receptionist
  • Using basic scheduling and organizational skills in an office setting, attention to detail
  • Identifying differences in materials, following instructions, and detecting details among distracting information
  • Multitasking
  • Food and Beverage Preparation
  • POS Transactions
  • Accurate Cash Handling
  • Working Quickly
  • Complex Problem-Solving
  • Verbal and Written Communication
  • Food and Safety Standards
  • Hospital Standards
  • Workstation Sanitation
  • Preservation Methods
  • Fast-Paced Environment
  • Hospital Operations
  • Goal Establishment
  • Heavy Lifting Capacity
  • Attention to Detail
  • FIFO Procedures
  • Dietary Restrictions
  • Diet Sheet Collection
  • Food Handling Standards
  • Covid-19 Safety Protocols
  • Cash Register Operations
  • Billing and Payment Processing
  • Working with Diverse People
  • Patient Dietary Requirements
  • Work Assignments
  • Feedback Acceptance
  • Team Oriented
  • Efficient Service

Certification

July 2018 Certified Phlebotomy Technician

June 2023 BLS for Healthcare Providers First Aid/CPR/AED

Languages

English
Native or Bilingual

Timeline

Food Service Worker - North Montgomery School District
03.2023 - Current
AR Associate - Walmart Optical
06.2019 - 03.2022
Certified Phlebotomist Technician - PCL Alverno
09.2018 - 12.2018
Food Service Worker - Chartwells
03.2014 - 12.2015
Certified Nurse Assistant - Wellbrooke
02.2014 - 06.2014
Certified Nurse Assistant - The Lane House
03.2012 - 06.2013
Cashier - Kroger
05.2011 - 03.2012
Ivy Tech Community College of Indiana - Technical Certificate , Practical Nursing
Purdue University Global - Bachelor of Science, Health Science
Ivy Tech Community College - Technical Certificate , Phlebotomy
Alisha Hayes